Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 184 FWD Button
until a call is placed to the forwarding station. For example, if two users forward their calls to
each other using the Forward If Busy feature, the system accepts the requests. However, if a
call rings in while both stations are busy, the forwards create an illegal loop. In this case, the
call camps on to the called station endpoint and that endpoint’s display shows INVALID FOR-
WARD PATH.
If more than one station has ring in for a trunk group, direct ring-in calls on that trunk group
will forward to extension numbers, but not outside numbers or Voice Mail ports. The display of
the endpoint receiving the forwarded call will show it as a forwarded call, and the Call button
or individual trunk button flashes to show ring in. (The individual trunk button also flashes on
the endpoint that is being forwarded.)
Calls cannot be forwarded to restricted outside phone numbers or to station endpoints in Do-
Not-Disturb. If the station that is programmed to receive your forwarded calls is later placed in
Do-Not-Disturb and you receive a call, you will momentarily see a display showing that the
destination station is in Do-Not-Disturb; the call will remain at your station.
If your station is in Do-Not-Disturb and you have call forwarding programmed, the call is still
forwarded, unless you enabled Forward No Answer. With Forward No Answer, intercom call-
ers will see the programmed Do-Not-Disturb display, and the call will not be forwarded.
If calls are forwarded to a voice processing system application, and the system is unable to
communicate with the voice processing system PC, the call will not be forwarded. It will
remain at your station.
Call forwarding overrides system call forwarding at the principal station.
If a station is programmed for Forward No Answer or Forward No Answer/Busy and receives
a transferred call, the Forward No Answer timer is started when the intercom call from the
transferring station begins ringing. The Forward No Answer timer is restarted if the transfer-
ring station completes the transfer before the timer expires (the transferred call will then be for-
warded when the timer expires).
Agent Help Request calls, queue callbacks, and recalls do not forward, except that a recall at
an Attendant’s station will forward to another station.
FWD Button
Some Inter-Tel endpoints use a combination of the default key and forwarding menu
keys. When the default key is pressed, the display shows a menu of call forwarding
options. The user must then select the desired option by pressing the corresponding key next to
the display. If the key is programmed to use any other Forward feature code (355-358)
the forwarding options will not be displayed when the key is pressed; the Inter-Tel
endpoint will operate the same as any other Inter-Tel endpoint.
Any Inter-Tel endpoint user can make any user-programmable button a button that uses
one of the forwarding feature codes (355-358). Refer to the procedures on page 137 for pro-
gramming user-programmable buttons.
A user-programmed button is lit only when the station is programmed for the call for-
warding condition enabled by that button. For example, if a user-programmed button is
set to forward calls when the station is busy, the button will be lit when the Forward If Busy
feature is enabled, but not if the Forward If No Answer feature is enabled.
If an Inter-Tel endpoint user has both a fixed button and a user-programmable
button, the fixed button will always light when the station is forwarded. However, the user-pro-
grammable button will be lit only when the forwarding option activated by that button
has been selected. For example, if the user has the Forward All Calls feature programmed
NOTE
Direct ring-in calls that are forwarded to a station in DND will ring the DND sta-
tion in accordance with the rules of DND.
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