Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Individual Endpoint Forwarding Points
Page 179
principal does not answer the call, it follows the forwarding path to forwarding point #1, a hunt
group. If the hunt group does not answer the call, it would continue on the forwarding path and
go to the principal station Voice Mailbox (forwarding point #2).
If the principal station is an Inter-Tel end-
point, the “ring principal once” option can
be set that will signal the principal station
when a call begins to follow the forward-
ing path. The signal to the principal station
consists of a display (CALL SENT TO
FORWARD PATH) and a single burst of
ring tone. The call cannot be answered at
the principal station, but can be reverse
transferred from the system forward point.
If a call rings in to multiple endpoints, and
one or more of those endpoints has system forwarding, the call will not follow any of the for-
warding paths. Agent Help requests will not follow any forwarding path.
If a principal station or a endpoint forwarding point is a member of a hunt group, calls placed
to the hunt group’s pilot number are unaffected by system forwarding. The hunt group calls
will be received at the endpoint as usual and will not enter the system forwarding path.
A call follows only the forwarding path of the principal, even if a forwarding point has a for-
warding path of its own. The call that originated at the principal station will follow only the
principal station’s forwarding path.
Individual Endpoint Forwarding Points
The ringing duration at each endpoint forwarding point is determined by the System Forward-
ing Advance timer (defaults to 15 seconds). If the endpoint forwarding point is busy, the call
will camp-on until the System Forwarding Advance timer expires and then it moves to the next
forwarding point.
If the endpoint forwarding point is in Do-Not-Disturb, the forwarding path will bypass that
endpoint and immediately send the call to the next forwarding point.
If a forwarding point is a voice processing system application, and the system is unable to
communicate with the voice processing system, the call will bypass the forwarding point.
An endpoint forwarding point can place calls or transfer calls to the principal.
Hunt Group Forwarding Points
If a forwarding point is a hunt group, a call following the forwarding path will be sent to the
announcement endpoint or overflow endpoint as usual; it will advance to the next forwarding
point if not answered before the System Forwarding Advance timer expires.
The call will ring at the hunt group until the System Forwarding Advance timer expires. It will
then move to the next forwarding point. The No Answer Advance timer determines how long
the call will ring at each hunt group endpoint, as usual.
If all endpoints in a hunt group forwarding point have Do-Not-Disturb or hunt group remove
enabled, the call will camp on until the System Forwarding Advance timer expires. The call
will then be sent to the next forwarding point.
Handsfree Announce System Forward Option
When a call is transferred to the principal station by another endpoint user and the principal
station's system forward is set for the “no answer” endpoint status, a system-wide option
determines what the caller hears, as shown in the table below.
CALL RINGS IN TO PRINCIPAL STATION
CALL IS SENT TO FWD POINT #1 - HUNT GROUP
CALL IS SENT TO FWD POINT #2 - VOICE MAIL
NO ANSWER