Specifications

ManualsBrandsMitel ManualsComputer equipmentInter-Tel

191

192

193

194

195

196

197

198

199

200

System Features

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Page 174 Placing the Entire Conference on Hold

In a network setting, the Record-A-Call destination does not have to be on the same node as

the endpoint, but the voice processing system must be programmed with a mailbox for that

endpoint.

When the requesting user hangs up, all parties are automatically disconnected. If all parties on

the call hang up except the requesting user, an intercom call will remain connected between the

requesting endpoint and the Record-A-Call application. This allows the user to make additional

comments before ending the recording.

When the user turns off Record-A-Call or ends the call being recorded, the system delivers the

message to the mailbox. The associated endpoint will receive Message Waiting indications as

usual.

A monitored endpoint can initiate a Record-A-Call session without terminating call monitor-

ing. Hunt group supervisors, however, cannot initiate a Record-A-Call while monitoring an

endpoint, and an endpoint using Record-A-Call cannot be monitored. In other words, to use

Record-A-Call and station monitoring simultaneously, the supervisor must first be monitoring

the endpoint, and the endpoint, not the supervisor, must initiate the recording.

The Record-A-Call feature code can be assigned to a user-programmable feature button. If the

feature button has a lamp, it flashes while the Record-A-Call conference is being set up and is

lit while the feature is active.

The programmer can set a maximum length for Record-A-Call messages. The Record-A-Call

Maximum Message Length timer can be set at 0-600 minutes. A 0 setting allows messages of

any length, limited only by the available disk space. The default is 30 minutes. (This overrides

the mailbox’s maximum message length setting. However, if a Record-A-Call message

exceeds the maximum message length, the mailbox will be considered full until that Record-A-

Call message is deleted.)

As with any other conference call, any inside party involved in a Record-A-Call conference

can use the Hold, Transfer, Agent Help, or other features. However, if any inside party has

enhanced speakerphone enabled, the enhanced mode will be disabled when the conference

begins and must be re-enabled if desired.

To use Record-A-Call with an Inter-Tel endpoint:

1. Press the Special button and dial the Record-A-Call feature code (385) or press the

RECORD-A-CALL menu button. The display shows REQUESTING RECORD-A-

CALL.

2. If required or allowed, enter the desired mailbox number. The display shows ENTER

MAILBOX NUMBER. (If you do not enter a mailbox number, and you have a default

Record-A-Call mailbox, the system will automatically select your default mailbox. If

you do not have a default mailbox, the feature will time out or can be canceled by

pressing or

ACCEPT.)

3. You hear a confirmation tone when the Record-A-Call feature is activated. The display

shows RECORD-A-CALL IN PROGRESS.

4. To turn off Record-A-Call, repeat step 1 or end the call. The display shows RECORD-

A-CALL TERMINATED.

To use Record-A-Call with a single line endpoint:

1. During a call, hookflash and dial the Record-A-Call feature code (385).