Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 162 Consultation Hold
Consultation Hold
To use consultation hold (single line endpoints only):
1. While on a call, hookflash to place the call on consultation hold. You hear three short
tones followed by dial tone.
2. You can place a call or enter a feature code.
3. Return to the caller on hold by hookflashing.
Hold Recall
To answer a hold recall:
When the recall rings at your endpoint, the display shows (endpoint or trunk)
RECALLING. Lift the handset or press the button. Single line endpoints are
automatically connected; Inter-Tel endpoint users may need to press the flashing Call
or individual trunk button.
Microphone Mute
Whether handsfree or using the handset, you can temporarily turn off your microphone while
on a call. The call is still connected; you can hear the other party, but they cannot hear you.
Since the call is not placed on hold, no timer is activated. The button is lit when the
microphone is muted; the light will go off when you press the button to re-enable the
microphone.
You cannot mute the microphone on your endpoint while your call is on hold at another end-
point.
Muting the endpoint microphone:
1. To temporarily turn off your microphone while on a call, press the button or
MUTE menu button, or press the Special button and enter the Microphone Mute On/Off
feature code (314). The button is lit, and the display shows MICROPHONE
MUTE ON. If off-hook, do not hang up (unless you press the Speaker button first).
2. Press the lit button or
UNMUTE menu button, or press the Special button and
enter the feature code (314) to turn the microphone on. The button goes off, and
the display shows MICROPHONE MUTE OFF.
Call Waiting
While an endpoint is in use, incoming intercom and outside calls camp on until the busy end-
point is available. The busy party hears a single Camp On tone every 15 seconds, unless the
Camp On Tone timer is changed or Camp On tones are disabled at the endpoint.
A endpoint programming flag titled Camp On Indications allows Camp On tones to be enabled
or disabled for incoming intercom and outside calls. This flag is programmed on an endpoint-
by-endpoint basis.
The DID/E&M Receive Busy Instead Of Camp-On endpoint flag determines whether E&M
and DID callers will receive busy signal or receive ringback and camp on when calling a busy
NOTE
If you hang up while the call is on consultation hold, the call immediately
recalls your endpoint.
If you hang up after dialing an extension number, the
call transfers to that endpoint.
ANSWER
NOTE
If you receive complaints from IP endpoint users about losing audio on muted
calls, there may be a firewall issue. Contact your local Inter-Tel dealer for assis-
tance.
MUTE
MUTE
MUTE
MUTE
MUTE
MUTE