Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 148 Busy Endpoint Callback Queue
Queue callbacks do not follow forwarding and are not blocked by Do-Not-Disturb mode.
To request a callback from a endpoint:
1. Inter-Tel endpoints: When you hear a busy signal or Do-Not-Disturb signal (a repeat-
ing signal of four fast tones and a pause) when calling an extension number, press the
QUEUE menu button. Or press the Special button, enter the Queue Callback feature
code (6), and hang up. The display shows QUEUE REGISTERED FOR (username).
Single line endpoints: When you hear a busy signal or Do-Not-Disturb signal when
calling an extension number, hookflash and enter the Queue Callback feature code (6).
Then hang up.
2. When the queued endpoint is available, your endpoint will ring. Display endpoints
show (username) IS NOW AVAILABLE. Lift the handset or press the but-
ton. A private call is automatically placed to the queued endpoint.
Model 8660 or 8662: You may press one of the following menu buttons:
• CANCEL QUEUE: To cancel the queue request, press this button without lifting
the handset.
• ANSWER: You may press this button instead of lifting the handset to answer the
queue callback using the speakerphone.
To cancel a queue request before the queued endpoint becomes available:
• Inter-Tel endpoints: While on-hook, enter the Queue Callback feature code (6). The
display shows QUEUE REQUEST CANCELED.
• Single line endpoints: Lift the handset, enter the Queue Callback feature code (6), and
hang up.
ANSWER