Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 120 Maintenance of Node-Spanning Hunt Groups
— Hunt group members attempting to log in to all hunt groups will be logged in to
only those hunt groups on nodes that are reachable. The display on the user device
will only indicate log in results for reachable nodes.
— Members logging out of all hunt groups will be logged out of groups on reachable
nodes immediately and will automatically be logged out of groups on unreachable
nodes as soon as the link to the node is restored. The endpoint will display MES-
SAGE PENDING in this case.
— When users attempt to log in to a remote hunt group on a node running system
software that is not Inter-Tel CS-5200/5400, the endpoint display will show NOT
AN ACD HUNT GROUP.
— If users try to log into a hunt group on a node that is not Inter-Tel CS-5200/5400,
the display will show the message NOT AN AGENT IN THIS ACD GROUP.
• The ACD Wrap-Up uses the following prioritization method for hunt groups with
remote members:
— The first criterion is priority level. The hunt group with the highest priority gets
the available agent first.
— In the event of a tie in priority, hunt groups located locally take priority over those
located on remote nodes.
— In cases where ties in priority occur within the local node, the hunt group with the
longest camped on call will receive the available agent.
— Given off-node ties in priority, the first hunt group to camp on will receive the
available agent.
Maintenance of Node-Spanning Hunt Groups
• Deletion of an ACD agent from a hunt group is done from the node on which the hunt
group resides or from a remote node.
— If an agent is deleted on the node containing hunt group(s) of which he is a mem-
ber, then the agent is removed from all hunt group(s) on that node and is logged
out.
— If the agent is deleted from a remote node, the agent is logged off from that node,
but remains a member of any hunt group(s) located on other nodes.
• If the hunt group is deleted, all remotely logged-in endpoints will be logged out.
• If the extension number of an ACD Hunt Group is changed, any local or remote end-
points that are logged in will reflect the change. If links are down at the time of the
change, remote nodes will not receive the change and an import/export process will be
necessary to update the information on the affected nodes.
• Removing an Agent ID from a hunt group agent list logs out any endpoint, local or
remote, that is logged in to that hunt group using that Agent ID.
• With the node-spanning features of ACD hunt groups, changing Agent IDs can be done
from two possible locations: on the node where the group resides or on a node where
the logged-in endpoint resides.
— When changing an Agent ID on the node where the hunt group resides, the
remotely logged-in endpoint using that Agent ID will be logged out even though
the Agent ID still exists on the remote node. The hunt group will then contain the
new Agent ID in its removed list, making the new Agent ID available for log-in
use.
— When changing an Agent ID on the node on which the logged-in endpoint resides
(a node remote from the hunt group), the remote member will be logged out and
the old Agent ID will no longer exist on that node. The hunt group on the original