Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 112 Accessing the Barge-In Features
Accessing the Barge-In Features
A supervisor may silent monitor a hunt-group member/agent if that supervisor is designated as
a supervisor of the group to which the member/agent is logged in.
Three fields are associated with the Barge-In feature in DB Studio. These programmable fields
control the Barge-In notification tone and display.
To monitor a call:
1. To use the speakerphone: While on-hook, enter the Station Monitor feature code
(default is 321). After hear a confirmation tone, the Speaker button lights. The display
shows ENTER EXT TO MONITOR.
To use the handset: Lift the handset and enter the Station Monitoring feature code
(default is 321). After a confirmation tone, ENTER EXT TO MONITOR is displayed.
2. Dial the extension number of the endpoint to be
monitored. After automatically connecting to
the call, the display shows
MONITORING <extension number>.
3. While silent monitoring a call, you have the fol-
lowing options:
• Barge in on the call
• Return to silently monitoring the call
• Record the call.
To barge in on a call: Press the
BARGE-IN
menu button or enter the feature code 386
(default). On display endpoints, the display
shows BARGE-IN IN PROGRESS. While on a
call, you can monitor, record, or steal the call
by entering the appropriate feature code or by
pressing the appropriate menu button.
To return to silently monitoring the call: Press
the feature code 386 (default) again or press
the
MONITOR menu button.
To record the call: Press the
RECORD menu
button or enter the Record-A-Call feature code
(default is 385). On display endpoints, the dis-
play shows MONITORING <extension num-
ber>. While on a call, enter the appropriate
feature code or press the appropriate menu but-
ton to monitor or steal the call.
To stop recording the call: Enter feature code
385 again or press the
STOP RECORDING
menu button.
NOTE
Only 6-line display endpoints have the menu buttons mentioned in these instruc-
tions. Users who have endpoints with a 2-line display, or no display, must use the
feature codes to access the Barge-In features.
MONITORING
EXT 12345
BARGE-IN STEAL
RECORD
JOIN AND RECORD
MONITORING
EXT 12345
BARGE-IN STEAL
RECORD
JOIN AND RECORD
BARGE-IN
IN PROGRESS
MONITOR STEAL
RECORD CALL