Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Supervisor Barge-In
Page 111
The supervisor endpoint cannot use the Agent Help feature while monitoring a call.
To monitor a hunt group call (designated supervisor only):
1. To use the speakerphone: While on-hook, enter the Endpoint Call Monitoring feature
code (321). You hear a confirmation tone and the Speaker button lights. The display
shows ENTER EXT TO MONITOR.
To use the handset: Lift the handset and enter the Endpoint Call Monitoring feature
code (321). You hear a confirmation tone. The display shows ENTER EXT TO MONI-
TOR.
2. Dial the extension number of the endpoint to be monitored. You are automatically con-
nected to the call and the display shows MONITORING (username).
3. To monitor another hunt group member's call: Enter the Endpoint Call Monitoring
feature code (321), and dial the extension number (or press the Speed Dial button).
To terminate monitor: If off-hook, hang up. If on-hook, press the Speaker button.
Supervisor Barge-In
The Barge-In feature adds new functionality to the Station Monitor feature. When silent moni-
toring a call, the supervisor now has the following options:
• Barge-In: Allows the supervisor to barge-in on a call to help the hunt group member/
agent (default feature code is 386).
• Record: Allows the supervisor to record the call to review it later (feature code 385).
The supervisor may also hang up and continue to record the call until one of the parties
on the call hangs up or puts the call on hold. The record option allows the supervisor to
record several calls at once and have them delivered to his or her mailbox.
• Steal: Allows the supervisor to steal (take away) the call from the hunt group member/
agent (default feature code is 387).
• Join and Record: (For 6-line display endpoints only.) Allows the supervisor to join
and record the call simultaneously. This feature is useful if the supervisor wants to
review the call later.
Supervisors must be monitoring a call before they can access any of the Barge-In features
(barge-in, steal, record, or join and record). Like the Station Monitor feature, Barge-In requires
conferencing circuits. If resources are not available when a supervisor attempts one of these
features, the system sends reorder tones and the supervisor sees NO CNF CIRCUITS AVAIL-
ABLE on the display.
A silent monitor call is rejected if:
• A hunt group member/agent is on a conference call.
• The hunt group member/agent is on a peer-to-peer (P2P) call.
• A hunt group member/agent is getting agent help.
• Another supervisor has already joined the call.
When the above situations occur, the supervisor will see
SILENT MONITOR REJECTED on the
display.
NOTE
Station Monitoring is not supported on an IP or SIP device engaged in a P2P call
(see page 69).
NOTE
The Barge-In/Silent-Monitor feature can be used across all Inter-Tel [phone]
nodes. The System Administrator can also now add off-node Endpoints as hunt-
group supervisors.