Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 110 UCD Hunt Group Priority Levels
Figure 6.
UCD Hunt Group Priority Levels
UCD Hunt Group Supervisors and Station Monitoring
The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a
specified hunt group. It can be useful in training or in evaluating the performance of hunt
group members.
In Database Programming, each hunt group can have one or more endpoints assigned as the
hunt group supervisor(s). The supervisor must reside on the same node as the hunt group mem-
bers. (An extension list can be assigned as the supervisor to provide multiple supervisors.) The
supervisor is usually not a member of the hunt group. If the supervisor is a member of the hunt
group, the Hunt Group Remove/Replace feature can be used at any time without affecting the
Station Monitor ability. If desired, one endpoint can be assigned as the supervisor for more
than one hunt group.
To monitor a hunt group member’s call, the supervisor enters the Station Monitor feature code
(321) and dials an extension number. The supervisor is then connected to the call and can hear
both parties, but cannot be heard by either one. If the monitored call is terminated, transferred,
or placed on hold by the hunt group member, the monitor function is terminated.
In the associated hunt group, the supervisor may monitor any active intercom or CO-to-inter-
com call (both hunting and non-hunting), including incoming, outgoing, and DISA-to-intercom
calls. Conference calls and calls that do not involve hunt group members cannot be monitored.
If the supervisor attempts to monitor a endpoint that is not on an active call that allows moni-
toring, the system sends reorder tones, and the supervisor must enter the feature code again to
try another number. If the supervisor attempts to monitor a non-hunt group or an idle endpoint
in the hunt group, the system sends reorder tones and cancels the Endpoint Call Monitor fea-
ture.
Station monitoring requires conferencing circuits. If resources are not available when a super-
visor attempts to monitor a endpoint, the supervisor’s display will show NO CNF CIRCUITS
AVAILABLE, and the monitor will not be allowed. Multiple supervisors can monitor the same
endpoint, providing that a conference circuit is available for each supervisor.
NOTE
As a courtesy, hunt group members should be notified in advance that their calls
may be monitored. In addition, a programmable option can be enabled that
sends a tone to the endpoint being monitored whenever the hunt group supervi-
sor joins an ongoing call. (Note that call monitoring may be illegal in some loca-
tions. It is up to the end user to ensure that use of this feature is in compliance
with local laws.)
PRIORITY LEVELS
Calls ring in or
camp on to all
hunt groups
PRIORITY
LEVEL
1
8
0
HUNT GROUP
Ext. 2000
HUNT GROUP
Ext. 2001
HUNT GROUP
Ext. 2002
2
1
3
ORDER CALLS
ARE RECEIVED