Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Voice Processing System Applications as Announcement/Overflow Stations
Page 109
each time the Overflow timer expires, until the call is answered by a hunt group station or it is
sent to the recall destination station.
The following table shows the path that an incoming hunt group call follows for possible com-
binations of announcement and overflow stations:
If an announcement or overflow station has Call Forward enabled, hunt group calls will follow
the forward, and the forwarding destination endpoint will act as the announcement or overflow
station.
Voice Processing System Applications as Announcement/Overflow Stations
When a voice processing system application is used as an announcement or overflow station,
calls to the application automatically stop circulating through the hunt group if the caller
selects a valid digit translation option (such as pressing a digit to select an extension from a
Call Routing Announcement menu), and the call is transferred. This allows the application to
send the call to other endpoints without the call being “pulled back” into the hunt group when a
hunt group endpoint answers the call. However, if the caller does not dial a valid digit transla-
tion option, the call will be pulled back if a hunt group member answers.
A Call Routing Announcement application’s message can be programmed to include the
caller’s queue position and/or estimated wait time. The queue position announcement tells the
caller how many calls are ahead of his or her call. This includes calls being served and waiting
calls (however, all calls being served count as one call). The estimated wait time is based on a
programmed Average Connect Time Per Call multiplied by the number of calls ahead of the
caller in the queue, divided by the number of available hunt group members (avg. connect time
per call × no. of waiting calls ÷ available members). See page 228 for details.
If a voice processing system application is used as an announcement or overflow endpoint or
as the recall destination, and the system is unable to communicate with the voice processing
system, outside calls will not be sent to the announcement or overflow application. They will
continue to camp on to the hunt group.
UCD Hunt Group Priority List
Some endpoints may be members of more than one UCD hunt group. For this reason, hunt
groups are assigned a “priority level.” The priority level determines which hunt group’s calls
should be received first when calls ring in or camp on to several hunt groups at once.
UCD priority levels range from 0 (low) to 75 (high). If an endpoint is a member of multiple
hunt groups that have the same priority level, calls received by those hunt groups will be
queued in the order they were received by the telephone system. (Non-UCD hunt groups are
treated as if they have a priority level of 0.)
Table 22.
Incoming Hunt Group Call Paths
ANNOUNCEMENT
STATION
OVERFLOW
STATION
CALL PATH
No No Call remains in hunt group.
Yes No
Call goes to announcement endpoint
only once, after Announcement timer
expires.
No Yes
Call goes to overflow endpoint after
each expiration of Overflow timer.
Yes Yes
Call goes to announcement endpoint
once (after Announcement timer
expires) then goes to overflow endpoint
after each expiration of Overflow timer.