Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Hunt Group Remove/Replace and Do-Not-Disturb
Page 107
• Hunt groups can receive forwarded calls: Endpoints can forward calls to a hunt
group’s pilot number.
Hunt groups can be assigned as message centers and/or alternate message sources for individ-
ual endpoints.
Hunt Group Remove/Replace and Do-Not-Disturb
Hunt group members can temporarily stop hunt group calls from ringing at their endpoints by
entering the Hunt Group Remove feature code as described below. (If an endpoint is assigned
to more than one hunt group, this halts calls from all hunt groups. Hunt group assignments can-
not be removed individually.) Do-Not-Disturb can also be used to halt hunt group and other
calls to the endpoint (see page 200 for details).
When the Hunt Group Remove feature is enabled, the user will still receive the Camp On dis-
play and tone, and the individual trunk button flashes, if one exists, for calls to the hunt group.
The endpoint continues to receive calls placed to its extension number. Hunt group overflow
and announcement stations cannot block hunt group calls using this feature.
If an endpoint user has programmed a button for entering the Hunt Group Remove/Replace
feature code, and if that button has a lamp, the lamp will be lit whenever the endpoint is
removed from the hunt group.
To remove the endpoint from its hunt group(s) or replace the endpoint in its hunt
group(s):
Inter-Tel endpoints: While on- or off-hook, enter the Hunt Group Remove feature
code (322) to halt hunt group calls or enter the Hunt Group Replace feature code (323)
to return the endpoint to its hunt group(s). Or, use the Hunt Group On/Off feature code
(324) to toggle the hunt group mode on or off. You hear a confirmation tone, and the
display shows ACCEPT (or DIVERT) HUNT GROUP CALLS. If off-hook, hang up.
Single line endpoints: Lift the handset and enter the Hunt Group Remove feature code
(322) to halt hunt group calls or enter the Hunt Group Replace feature code (323) to
return the endpoint to its hunt group(s). Or, use the Hunt Group On/Off feature code
(324) to toggle the hunt group mode on or off. You hear dial tone.
UCD Hunt Groups
Uniform Call Distribution (UCD) hunt groups provide additional features to improve hunt
group efficiency. The features added when UCD is enabled are as follows:
• Announcement and overflow endpoints pick up unanswered calls when the hunt group
endpoints are busy.
• Hunt group priority ranking will place calls to one hunt group before another at end-
points that are members of more than one hunt group.
• Hunt group supervisors can monitor outside calls of any member of the hunt group.
Announcement and Overflow Stations
Announcement and overflow stations are individual endpoints that receive unanswered calls
when all of the hunt group endpoints are unavailable. They are not usually included in the hunt
group list. Announcement and overflow stations can be separate endpoints or they can be the
same endpoint. Also, each of the hunt groups can have the same announcement and overflow
stations or they can be assigned different endpoints. In a network, the announcement and over-
flow stations can be off-node devices.
NOTE
This feature has no effect on ACD hunt groups. See page 115 for ACD login/
logout information.