Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Page 106 Hunt Groups and Call Forwarding
call is answered or the No Answer Advance timer expires and the call moves to the next
endpoint.
• If hunt group camp on is allowed and all endpoints on the hunt group list are unavail-
able (busy, in Do-Not-Disturb, or with hunt group remove enabled), an intercom or out-
side call will camp on and the endpoints will receive the following indications:
— Busy endpoints receive hunt group camp-on tones (if enabled) and display. If
there is an individual trunk button associated with the trunk, it shows ring flash.
(There is a programmable endpoint flag that can disable the camp-on tones for
hunt group calls.)
— Endpoints with Hunt Group Remove enabled receive camp-on tones and display.
If there is an individual trunk button associated with the trunk, it shows ring flash.
— Endpoints with Do-Not-Disturb enabled receive no camp on indications, but if
there is an individual trunk button associated with the trunk, it shows ring flash.
— The first endpoint that becomes available receives ringing and a flashing trunk or
Call button. The camp-on and ring flash indications end at the other endpoints.
(The associated trunk button will be steadily lit at those endpoints to show that the
trunk is busy.)
• If hunt group camp on is not allowed, and all endpoints on the hunt group list are
unavailable, the hunt group members will not have any camp-on indications. Callers
will hear one of the following:
— Intercom callers will hear busy signals.
— Callers on a trunk not needed to return busy signal (such as a T1 E&M) will
hear busy signals.
— Callers on a trunk needed to return busy signal (such as a non-T1 loop-start) will
hear ringing, and the call will be sent to the primary Attendant.
— ISDN callers hear busy signals.
Endpoints within the hunt group can receive direct trunk ring-in, intercom, forwarded, or trans-
ferred calls to their extension numbers without affecting other endpoints in the hunt group.
Hunt Groups and Call Forwarding
Hunt group programming affects the Call Forwarding feature in the following ways:
• Hunt group calls follow unconditional forward: If an endpoint in a hunt group is in
the unconditional call forward mode to another endpoint, calls to the hunt group will
follow the endpoint forwarding request. A forwarded hunt group call will ring at the
forwarding destination until the No Answer Advance timer expires. If it is not answered
before the timer expires, the call will return to the hunt group and continue circulating
through the hunt group list.
• Conditional forward dependent on timer interaction: Endpoints that are busy and
have their calls forwarded conditionally (no answer, busy, or unavailable) to another
endpoint will receive the hunt group call (if the endpoint is not busy) until the Forward
No Answer timer expires. At this point, if the hunt group’s No Answer Advance timer
has not expired, then the call will be forwarded. Once the No Answer Advance timer
expires, the call will circulate to the next endpoint in the hunt group list.
• Hunt group calls will not forward to some destinations: Hunt group calls will not
forward to Voice Mail, outside numbers, or system forwarding paths.
• Announcement and overflow endpoints can forward hunt group calls: If an
announcement or overflow endpoint has call forward enabled, hunt group calls will fol-
low the forward and the forwarding destination endpoint will act as the announcement
or overflow endpoint.