Specifications

System Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005
Hunt Group Call Distribution
Page 105
Hunt Groups
The Hunt Group feature permits calls to be placed to a group of endpoints and to be automati-
cally transferred to an available endpoint within the group. Up to 75 hunt groups can be pro-
grammed in the database. Hunt group lists can contain individual endpoints and/or extension
lists. Non-ACD hunt group endpoints must reside on the same node; off-node devices must be
ACD hunt group members.
The order in which hunt group endpoints receive incoming calls is determined by a list stored
in the database. An endpoint or extension list can appear in a single hunt group more than
once, and it can appear in multiple hunt group lists, if desired.
Hunt groups have their own extension numbers (defaults to 2000–2074). Individual endpoints
within the hunt group can be called using their assigned extension numbers.
Two other hunt group types are also available: UCD Hunt Groups and ACD Hunt Groups,
which is a premium feature. For UCD information, refer to page 107. For ACD, refer to
page 113.
Hunt Group Call Distribution
When an intercom or outside call is transferred or rings in to the pilot number, it circulates
through the hunt group in linear or distributed order until answered, as described below.
• Linear order: Incoming calls
always start circulating by
ringing at the first endpoint
(or extension list) on the hunt
group list that is stored in the
database.
Distributed order: To even out the call load, distributed order shifts the starting point of each
call. When an endpoint user receives a call, the next endpoint or extension list in the hunt
group receives the next incoming call. If the receiving endpoint is busy (or all endpoints in the
extension list are busy), or if there is no answer before the No Answer Advance timer expires,
the call goes to the next endpoint or extension list on the hunt group list.
If an extension list is included in a hunt
group, a call will ring all endpoints on the
extension list when it reaches that point in
the hunt group list. Therefore, to create an
“all ring” type of hunt group, you can pro-
gram the hunt group as either linear or dis-
tributed and then assign an extension list as
the only hunt group member.
Hunt Group Call Processing
Hunt group endpoints receive the following indications when a call is ringing in:
• If an outside call is ringing, the endpoint designated to receive the call first shows ring
flash on the associated individual trunk button (if it has one) or a Call button until the
NOTE
See page 113 for information on the additional distribution types available in ACD
hunt groups.
LINEAR HUNT GROUP CALL PROCESSING
Hunt group pilot
number 2000 called
Calls will always
begin search here
HUNT GROUP MEMBERS:
EXT. 1000
EXT. 1001
EXT. 1002
EXT. 1003
DISTRIBUTED HUNT GROUP CALL PROCESSING
Hunt group pilot
number 2000 called
EXT. 1000
EXT. 1001
EXT. 1002
EXT. 1003
1st call begins here
2nd call begins here
3rd call begins here
4th call begins here