Specifications

System Features

INTER-TEL

CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005

Page 104 Attendant Recall

• It allows the Attendant to monitor the length of CO-to-CO calls. When a CO-to-CO call

recalls, the Attendant can disconnect the call or allow it to continue.

• If the callers hang up before the Attendant receives the recall, the system may not have

disconnected the trunks because a disconnect was not received from the central office.

The Attendant must disconnect the call.

When a recall rings at the Attendant’s endpoint, a Call or individual trunk button flashes at the

medium rate.

If the Attendant has calls forwarded, recalls from endpoints follow internal call forward

requests. Recalls do not forward to outside phone numbers, but recall the Attendant’s endpoint

until they are answered or the Abandoned Call timer expires. Placing the Attendant’s endpoint

in Do-Not-Disturb does not block recalls or direct ring-in calls.

If there is not a primary Attendant, recalls remain at the endpoints and ring until answered or

disconnected by the system.

To answer a hold or transfer recall at an Attendant endpoint:

When you see a hold or transfer recall display (XXXX RCL FROM YYYY) and hear a recall

ringing:

1. If desired, lift the handset.

2. Outside call recall: Press the medium-flashing Call button or individual trunk button.

Or, press the button. (If more than one trunk is recalling, pressing the

button selects the outside call indicated on the display.)

Intercom call recall: Press the button or the

ANSWER menu button. (If you

are busy when the intercom call recalls, it will camp on. The button flashes at

the medium rate, but you do not hear recall ring signals.)

Conference call recall: Press the flashing button to connect with the confer-

ence call. The button flashes slowly and the display shows CONFERENCE IN

PROGRESS. If the parties are still talking, press the button again and hang up

to return the parties to their conversation. The button flutters. You can enter the

conference at any time by pressing the fluttering button. If the Hold timer

expires, the conference recalls your endpoint again. If the parties have hung up, hang

up to disconnect the call.

ANSWER

CNF