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Inter-Tel CS-5200/5400

Administrator Guide

Communication Server

Summary of content (352 pages)

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Inter-Tel CS-5200/5400 Communication Server Administrator Guide
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NOTICE This Inter-Tel® CS-5200/5400 Communication Server Administrator Guide is released by Inter-Tel, Inc. as a guide for system and voice mail administrators. It provides information necessary to properly administer the system. The contents of this guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.
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Voice Mail Administrator Features If your voice mail system has Automatic Speech Recognition (ASR) capability and it is enabled for the administrator mailbox, you can complete voice mail tasks by issuing spoken commands or by pressing dialpad digits. Accessing the Voice Mail Administrator’s Mailbox — Call the voice mail access number. — Say “Login” or press . — Say or enter the administrator mailbox number. Then enter the password, and press # .
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Default Administrator Feature Codes To Program System Speed-Dial Numbers: — While on-hook, enter 9 8 0 1 . — Enter the speed dial location code (000-999) or (0000-4999). — To change or program the name: Enter the desired name for the speed-dial number using one of the following methods: In numeric mode, the dialpad buttons are used to enter numbers 0-9, the # button is used for entering a hyphen, and the button is used for entering a colon.
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INTER-TEL® CS-5200/5400 Contents ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Contents CONTENTS PAGE FCC Regulations ix Safety Regulations xii Network Security Statement xiv Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Communication Solution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Voice Processing Systems . . . . . . . . . . . .
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Contents INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 CONTENTS System Features(Continued) PAGE 87 Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Endpoint-to-Endpoint Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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INTER-TEL® CS-5200/5400 CONTENTS Voice Processing Features Contents ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 PAGE 219 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222 Automatic Fax Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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INTER-TEL® CS-5200/5400 FCC Regulations ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 FCC Regulations IMPORTANT 1. This equipment complies with Part 68 of Federal Communications Commission (FCC) rules. On the side of the equipment chassis is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment.
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FCC Regulations INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 4. The telephone company may make changes in its facilities, equipment, operations, or procedures which may affect the operation of this equipment. If so, the customer shall be given advance notice so that any necessary modifications can be made in order to maintain uninterrupted service. 5.
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INTER-TEL® CS-5200/5400 FCC Regulations ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 NOTICE The telephone instruments specifically designed for this system have hearing aid-compatible handsets that are in compliance with section 68.316 of the FCC Rules. The IP SLA complies with UL60950/CSA60950 and EN 60950 standards and complies with EN 55022 and CFR 47 part 15 of the FCC Rules.
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Safety Regulations INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Safety Regulations IMPORTANT SAFETY INSTRUCTIONS NOTICE The “C US” indicator adjacent to the Canadian Standards Association (CSA) mark on the product label signifies that the system has been evaluated to the applicable ANSI/UL and CSA Standards for use in both the United States and Canada. The CSA is a Nationally Recognized Testing Laboratory (NRTL). NRTL is a designation granted by the U.S.
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INTER-TEL® CS-5200/5400 Safety Regulations ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 11. Never push objects of any kind into this product through chassis slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required.
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Network Security Statement INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Network Security Statement Although no telecommunications system or data network is entirely secure, as long as appropriate security measures are put in place and properly maintained by both the customer and the installing company, this architecture and its associated server-based applications are substantially secure against unauthorized access to the customer's data network via the telecommunications system.
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INTER-TEL® CS-5200/5400 Overview ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Overview CONTENTS PAGE Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Voice Mail Administrator Duties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Overview INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Introduction This Administrator Guide provides information an administrator needs to know about system hardware and features, and it gives detailed instructions on their use. For simplified instructions on using endpoint and voice mail system features, refer to the appropriate user guide provided with each endpoint.
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INTER-TEL® CS-5200/5400 Overview ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Multicultural References This document supports the usability requirements of administrators in the United States of America (US) and in the Inter-Tel Europe market, which includes the United Kingdom (UK). As appropriate throughout the document, simultaneous references occur where multicultural specifications, standards, or terminology apply.
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Overview INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 supplies IP functionality for the system and communicates to the endpoints and gateways across 10/100Base-T Ethernet. The IPRA supports the Model 8601 Pocket PC SIP softphone, which is described in the following paragraph, but does not support Inter-Tel legacy IP SoftPhones. • Pocket PC SoftPhone: Model 8601 is a SIP softphone that runs on selected Pocket PC 2002 (or later) Personal Digital Assistant (PDA) platforms.
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INTER-TEL® CS-5200/5400 • Overview ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Use diagnostic mode features to: — Freeze and unfreeze database history on the local system or other systems in the network. — Print error logs. — Seize specific devices for troubleshooting purposes. — Report audio problems to your installer/technician. Any Inter-Tel endpoint can be designated as a System Administrator endpoint through Database Programming.
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Overview INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 BVM can be replaced with an external Voice Processing Unit (VPU) or Enterprise® Messaging (EM) system. The VPU and EM systems can be installed on any or all nodes in the network to allow a caller to leave a message on a local voice processing system for a mailbox located on another voice processing system in the network.
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INTER-TEL® CS-5200/5400 Overview ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 programmed for each digit from 0 through 9, #, and *, plus a Timeout option that applies if the caller does not enter a digit when prompted. If programmed, each digit could lead the caller to a “digit translation node” that has its own set of digit translation values. This layered CRA digit translation creates a “tree” of programmable digit translation nodes. For more detailed information about CRA, refer to page 228.
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Overview INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Voice Mail Networking A voice processing system can be installed on any or all nodes in the system network. These voice processing systems can also be networked together to allow a caller to leave a message on the local voice processing system for a mailbox located on another voice processing system in the network. Maximum capacities of networked voice processing systems are listed in the following table. Table 3.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Administrator Procedures CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 System Administrator Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Placing the System in Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Introduction When programming your site’s database, the Inter-Tel-certified technician can program an endpoint’s extension as both a System Administrator and a Voice Mail Administrator. Sometimes the two jobs are handled by the same person. You can use an endpoint that has been designated as an Administrator endpoint to perform certain programming tasks for the call processing system and/or the voice mail system.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 System Administrator Procedures If your endpoint is designated as a system administrator endpoint, you can perform the following procedures: • • • • • • • • Place the local node or other nodes in the network in night or day mode. Set the date and time of the local node. Set the network date and time and resynchronize clocks in the network. Make database changes (see page 13 for a list of programming areas).
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To turn day mode on: 1. While on-hook, enter the Enable Network Day feature code (9862). 2. When you are prompted to enter a node number, enter the desired node number. You hear a single confirmation tone. The display shows DAY MODE IS ON. Setting System Date and Time NOTE Inter-Tel CS-5200/5400 supports the Automatic Daylight Saving Time feature.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To set the network date and time: NOTE If you make a mistake, press MUTE leave it unchanged and start over. to backspace or press or CANCEL to 1. While on-hook, enter the Set Network Date and Time feature code (9810). Your display shows DATE (current date). 2. If you do not need to change the date, press XX:XX prompt. 3. Use the dialpad buttons to enter the month, day, and year.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 An Administrator endpoint can be used to program the following: Endpoint Programming: • • • • • • Create or delete Administrator endpoints. Create or delete Attendant endpoints. Create or delete House Phones. Assign endpoints to Attendants. Program usernames. Program endpoint toll restriction. System Option Programming: • • • • Program Do-Not-Disturb (DND) messages.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 (Note that letters correspond to the letters printed on dialpad buttons.) Japanese characters are available with the standard Multilingual Support feature included in your software license. Japanese is programmed as a Primary or Secondary Language, and the Administrator’s endpoint is set for Japanese. Use the following table to guide you as you program alphanumeric information.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The endpoint Database Programming process is summarized in the flowchart shown on page 19. For a Program Planning Sheet, refer to page 55. NOTE If necessary, at any time during the following procedure you can press the asterisk ( ) or Speaker button to cancel programming and discard any unsaved changes. To program endpoints: 1. While on-hook, enter the Program Database feature code (9932). 2.
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INTER-TEL® CS-5200/5400 5. Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The display shows ENTER ENDPOINT OPTION. Select one of the following: a. Endpoint Flags: This option allows you to set the Administrator Endpoint, Attendant, and House Phone flags. To select it, press 1 or the ENDPOINT FLAGS menu button. There are three flags that can be programmed: Administrator, Attendant, and House Phone.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 5: Default COS Numbers COS 02 – Deny Area/Office COS 06 – Deny Equal Access COS 03 – Deny Operator COS 07 – Deny Local Calls COS 04 – Deny Toll Access COS 08 – Denied Numbers COS 05 – Deny International COS 09 – Allowed Numbers 3.) When the correct COS is displayed, press 1 or the ON menu button to enable the toll restriction. Or, press 2 or the OFF menu button to disable it. 4.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Figure 1.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 System Programming You can use your Administrator endpoint to program the following system-wide information: • Define Do-Not-Disturb (DND) messages: The messages for the Do-Not-Disturb feature can be reprogrammed through an Administrator’s endpoint. (Refer to page 200 for information concerning their use.) Administrators can delete or change messages 01-20 to any value (up to 16 characters).
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INTER-TEL® CS-5200/5400 . Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 3. The display shows ENTER DATABASE OPTION. (Display endpoints show the options: ENDPOINT, SYSTEM, and TRUNK.) Press 2 or the SYSTEM menu button. 4. The display shows ENTER SYSTEM OPTION. Select one of the following: a. Do-Not-Disturb Messages: This option allows you to program the DND messages used by the endpoints. To select it, press 1 or the DND MESSAGES menu button. Then do the following: 1.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 If programming a endpoint: 1.) Press 1 or CHANGE EXT. The display shows ENTER ENDPOINT EXTENSION. Enter the extension number of the endpoint to be programmed using one of the following methods. (If you enter an invalid extension number, you hear reorder tones and must try again.) Enter a complete number: Enter the extension number using your dialpad.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Scroll through the numbers: To scroll through the extension number list, press the high end of the Volume button or the NEXT menu button to scroll forward, or press the low end of the Volume button or the PREVIOUS menu button to scroll backward. When the desired extension number is displayed, press # or ACCEPT to continue. NOTE 2.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Figure 2.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Trunk Programming The trunk information that can be programmed by an Administrator endpoint includes the following: Individual trunks: • Answer Supervision type: Answer Supervision determines whether the system should consider a call valid when it receives polarity reversal from the central office or wait for the Valid Call timer to expire.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Trunk groups: • • • • Day/Night Answer Access: You can program separate lists for endpoints with allowedanswer access in day and night modes. Day/Night Ring-In: You can program separate lists of endpoints with ring-in for day and night modes. Change Toll Restrictions: You can program toll restriction classes of service for the trunk groups. Classes of service are described in detail on page 126.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Answer Supervision: To program the answer supervision for the trunk, press 1 or the ANS SUPERVISION menu button. When the display shows ANS SUPERVISION OPTION, press 1 or the POLARITY REVERSE menu button for the polarity-reversal supervision type. Or, press 2 or the VALID CALL menu button for Valid Call timer supervision.
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INTER-TEL® CS-5200/5400 5. Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To Program A Trunk Group: Press program the trunk group, as follows: 2 or the TRUNK GROUP menu button. Then a. The display shows ENTER TRUNK GRP EXTENSION. Enter the extension number of the trunk group to be programmed using one of the methods described on page 27. b. The display shows ENTER TRUNK GROUP OPTION. Select one of the following options.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 ARS, press 1 or the YES menu button to enable the option. Or, press 2 or the NO menu button to disable it. Then press # or ACCEPT to continue. 3.) Subject to toll restriction: To program the trunk group Subject to Toll Restriction option, press 4 or the SUBJECT TO TOLL menu button. When the display shows SUBJECT TO TOLL, press 1 or the YES menu button to enable the option.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Figure 3.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Programming System Speed Dial Numbers System Speed Dial numbers and names can be programmed by the installer or at any Administrator endpoint. The System Speed Dial numbers can contain up to 48 digits each and can include hookflashes and/or pauses for dialing a series of numbers. For example, the Speed Dial number can contain an SCC local number, a pause, an access code, and the phone number.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To program or change System Speed Dial numbers and names: NOTE If you make a mistake, use the MUTE button to backspace. Or, press or CANCEL at any time to cancel the operation (the name and number in memory remains unchanged and the display shows FEATURE CANCELED); then start over. 1. While on-hook, enter the Program System Speed Dial feature code (9801). Display endpoints show PROGRAM SYS SPD # (000-999). 2.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Together, the lamps in the buttons create a busy lamp field that indicates the status of the resource (e.g., endpoint, trunk, hunt group, or feature) assigned to the buttons. The table shown below explains what DSS lamps indicate about the associated resource. Table 9: DSS Button Indications IF THE LAMP IS . . . THEN . . .
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To respond to a minor alarm from any alarm display endpoint: 1. When a minor alarm indication appears, write down the alarm information. 2. While on-hook, clear the alarm by entering the Clear System Alarm feature code (9850) or the Clear Network Alarm feature code (9851). The display shows SYSTEM (or NETWORK) ALARM CLEARED. 3. Take the appropriate action as indicated in the table below.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 10: Alarm Texts, Descriptions, and Actions (Continued) ALARM TEXT SYS ALARM #20 CHECK PRINTER DESCRIPTION AND ACTION REQUIRED (CONTINUED) The printer is not functioning properly. Check that the cable and the power cord are connected, and that it has paper and toner. SYS ALARM #21 V-MAIL 80% FULL The external voice mail disk space is 80% of full.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To use the feature codes to clear alarms: Enter the appropriate feature code to clear the alarm. The clear alarms feature codes are as follows: • • Clear Network Alarm (9851): This feature code clears network-wide alarms on every node in the network, but will not affect system alarms.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 data (if applicable) and time. For example, A125 is overwritten each time it is regenerated, which is every 5 minutes. This prevents the queue from being filled with duplicate alarms. The queue holds up to 30 alarms, with priority, 1 (high) to 4 (low), given to those listed in the following table.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Enabling/Disabling the Internal Modem Inter-Tel CS-5200/5400 internal modem performs multiple functions. When enabled, the modem is for Database Programming, Message Print, SMDR, and for uploading software licenses. If disabled, the modem and extension is placed into DND. In DND, the modem rejects all calls and does not allow camp ons.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To run the Network Group Diagnostics: 1. While on-hook, enter the Diagnostics Mode feature code (9900) to turn on diagnostics mode. The display shows DIAGNOSTICS ON. 2. Enter the Network Group Diagnostics feature code (9963 by default). The display shows NET GRP CHECK (YES = 1 NO = 2). 3. When prompted, press 1 or ACCEPT to start the diagnostics feature. The display shows NET GROUP DIAG IN PROGRESS.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Freezing/Unfreezing the System History When certain system failures occur, service personnel might request a “system history freeze.” This allows them access to the system database so that they can analyze system activity for the time period preceding the alarm. To freeze or unfreeze system history: NOTE Do not perform this procedure unless directed to do so by service personnel. 1.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Voice Mail Administrator Procedures If your endpoint has been programmed as the voice mail administrator, you can use special features that are not provided to other voice mailbox owners.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To access the voice mail administrator’s mailbox and menu: 1. Dial the voice mail access number. 2. Say “Login” or press 3. Say or enter the voice mail administrator’s mailbox number. 4. Enter the password and then press 5. Say “Nine” or press prompt for entering the to identify yourself as a subscriber. 9 9 # . to reach the voice mail administrator menu. (There is no .
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 For details, refer to the instructions in the applicable Inter-Tel endpoint User Guide. Each subscriber’s mailbox has the following personal options: • Greetings: A primary or alternate greeting is played when callers reach a user’s mailbox. You can change a primary greeting at any time to reflect a change in status and/or record and enable an alternate greeting.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 dled. Transfer methods include unannounced, announce-only, and screened. When a voice mailbox is programmed for screened calls, the user can: — Say “Accept” or press # to accept the call. — Say “Replay” or press 1 to replay the announcement. — Say “Voice Mail” or press — Say “Forward” or press call to another extension. 3 — Say “Refuse” or press to refuse the call. 2 to send the call to voice mail.
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Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 INTER-TEL® CS-5200/5400 To change a password: 1. Access the voice mail administrator’s mailbox and menu (see page 44). 2. Say “Mailbox Maintenance” or press option. 3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options Menu. 4. Say “Password” or press 5. If you want a password, enter a new password using digits 0–9 (up to 12 digits) and press # when you are done.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To set up remote messaging (if enabled in DB Studio): 1. Access the voice mail administrator’s mailbox and menu (see page 44). 2. Say “Mailbox Maintenance” or press option. 3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu. 4. Say “Remote” or press • • 5.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 4. Say “More” or press 5. Say “Transfer” or press 5 . The system tells you what the current transfer method is. You can then select the desired transfer method, as follows: • • • • 6. 9 for More Options. Say “Unannounced” or press Say “Screened” or press 1 to select unannounced transfers. to select screened transfers. 2 Say “Announce” or press 3 Say “Cancel” or press changes.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Group Lists A group list is a collection of mailboxes that is programmed in DB Studio. Subscribers can use group lists to send messages to several mailboxes simultaneously. With the voice mail administrator mailbox, you can record a name for the group lists in the system. You will need to obtain the number assigned to each group list before you can record a group list name.
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INTER-TEL® CS-5200/5400 4. Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 When prompted, say or enter the fax document number. One of the following occurs when you enter the number: If the document number does not already exist, the system asks you to verify the number. Say “Yes” or press # if the number is correct and go to the next step. Or, say “Reenter” or press 3 if you want to re-renter the number.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 application with a list of several recordings, your input will change only the first entry in the list. You cannot change the other entries using the voice mail administrator’s mailbox. NOTE The custom audiotex program planning sheet is designed to help you plan and record custom recordings (refer to page 55). To make or change a custom audiotex recording: 1.
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Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 INTER-TEL® CS-5200/5400 5. Select the mode for the recording: • • • 6. Say “Day” or press Say “Night” or press 2 for night mode. Say “Cancel” or press to return to the previous step. Say or enter the desired recording number (001-500). If a recording already exists, it is played. You have the following options: • • Say “Yes” or press Say “No” or press NOTE 7. for day mode. 1 to accept the recording.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 5. The current prompt is played. You have the following options: • • • • Say “Replay” or press to replay the prompt. 1 Say “Replace” or press to replace the system prompt with a custom prompt. Record the prompt and then press # . 3 Say “System” or press to reinstate the system prompt. 9 Say “Cancel” or press to leave the prompt unchanged.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Administrator Programming Planning Sheets The following program planning sheets are designed to help you plan your site’s system and voice mail programming. Custom Audiotex Recordings If you customize Audiotex recordings (see page 51 for instructions), use the table below to make note of the text.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Endpoint Programming Administrator Database Programming Password: ___________________________ Endpoint Information For each station to be programmed, record the following information.
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INTER-TEL® CS-5200/5400 : Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.
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Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
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INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Individual Trunk Programming Record the following information for each trunk to be programmed. Answer Supervision Type: Polarity Reversal or Valid Call or Valid Call with Polarity Reversal Caller ID? Yes or No Hybrid Balance: Normal or Short Signaling: DTMF or Dial Pulse Trunk Group Number: Username: Trunk Group Programming Record the following information for each trunk group to be programmed.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 System Hardware CONTENTS PAGE Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Supported Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Hard Multi-Protocol Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 CONTENTS PAGE IP and SIP Feature Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Optional System Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Additional Information and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Introduction The Inter-Tel CS-5200/5400 platform can be licensed and programmed to support a variety of multi-protocol, IP, and SIP endpoints and other system-enhancing hardware. The platform supports communication needs from individual workstations to single-site or network-wide Hunt Group arrangements. Types of hardware available include basic “hard” IP endpoints that typically support workers in an office environment.
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Hard Multi-Protocol Endpoints Model 8600 The Model 8600 is a multi-protocol endpoint that has no display and a single Ethernet port. Although the Model 8600 has a speaker, it does not have an external microphone. In addition the Model 8600 has one jack that is shared for the headset and handset. This endpoint has none programmable buttons and two fixed buttons. This endpoint operates in ITP or SIP mode (see page 79).
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Hard IP Endpoints Models 8664 and 8665 The Model 8664 and 8665 endpoints are wireless, handheld portable endpoints. These endpoints operate like a Model 8660 IP endpoint and support Inter-Tel Protocol (IPT) mode. For details about these endpoints, refer to the NetLink SVP Server and Model 8664/8665 Installation Manual (part no. 935.4521).
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Off-premises endpoint users gain access to the features by hookflashing (pressing and releasing the hookswitch quickly) and entering feature codes. Some telephone company OPX networks do not recognize certain single line endpoint ring cadences used in the system. This incompatibility results in an inability to provide certain ring signals to OPX endpoints.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Gateways AudioCodes MP-104 MGCP Gateway The system also supports IP-based solutions for providing local Public Switched Telephone Network (PSTN) connectivity using a third-party Media Gateway Control Protocol (MGCP) device. For information about currently supported MGCP devices, contact your local authorized Inter-Tel dealer..
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 IP and SIP Connectivity Devices using Inter-Tel Protocol (ITP) IP and Session Initiation Protocol (SIP) IP allow users to communicate using the Local Area Network (LAN) and the public telephone system. IP and SIP calls can be routed through the Inter-Tel CS-5200/5400 or they can be configured as members of the same Network Group.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Power Supplies Each SIP and IP device must use a compatible power supply. Because there are so many power supply options, it is recommended that you refer to the IP Devices Power Supply Compatibility Matrix (part no. 835.2688) when selecting a power supply for the IP or SIP device.
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Automated Boot Code Update Information about the automatic update of endpoint boot code is included in this guide for the following reasons: • You may be unaware that the update is occurring. • Interruption of power to the endpoint during the download causes the endpoint to be inoperable and unrecoverable. A Model 8620/8622, or 8662 endpoint with v2.0.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 If the Alternate Keyset Menu Displays flag is enabled, users will see the following menu with Flash on the first menu and Transfer-To-Hold on the “More...” menu: HOLD TRANSFER FLASH MUTE SYS HOLD CNF MORE... Enabling the Alternate Keyset Menu flag allows Centrex features to be accessed more easily, using the FLASH menu option. Figure 4.
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The following table describes the functions of endpoint feature buttons. Table 13. Feature Buttons BUTTON Page 72 FUNCTION CALL KEYS 1–4 Selects an outgoing trunk, if idle, or answers a call on the button. IC Selects a voice channel or picks up a holding or camped-on intercom call. DND Programmable button 1: Do-Not-Disturb On/Off (372) PROGRAMMABLE KEYS 2–6, 14–16, 18, and 21–35 Undefined values.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Keymaps A keymap group determines the layout of the buttons for all the endpoints assigned to that group. If any of the buttons in the keymap group are user-programmable or undefined, they can be changed by the endpoint user. There can be up to 250 different endpoint keymap groups. Each node contains its own keymap programming. Each Inter-Tel endpoint is assigned a standard keymap and can also have an alternate keymap.
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Hunt Group Key: This button dials a hunt group pilot number when pressed and, if assigned to a button with a lamp, will show the status of that hunt group. • Individual Trunk Key: This button is associated with one trunk. It can be used for placing outgoing calls, and for picking up calls on hold and answering incoming calls on that trunk. • Intercom (IC) Key: The and answering calls. If an under a Call button.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Secondary Extension Appearances The Secondary Extension Appearances feature allows calls ringing or on individual hold at one “primary” endpoint to appear on a “secondary extension button” at another endpoint.
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Normally, the secondary extension button will not show intercom calls. However, if the primary endpoint does not have an IC button, intercom calls will appear under a Call button and, therefore, will appear on the secondary extension button. If the primary endpoint is a single line set, all calls will appear on the secondary extension button.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 15. Flashing Light Indicator Meanings(Continued) BUTTON STEADY 0 IPM FEATURE2 The feature is in use. FWD Calls are being forwarded. HUNT GROUP All endpoints in hunt group are unavailable. SLOW 30 IPM IC Endpoint is in alphanumeric mode. MUTE Microphone is muted. SPEAKER Speakerphone is on or ready for use. Or, endpoint programming is in progress. SPEED DIAL2 TRUNK Designated endpoint is in DND.
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 15. Flashing Light Indicator Meanings(Continued) STEADY 0 IPM BUTTON DND Endpoint is in Do-Not-Disturb. FWD All calls are being forwarded. MSG Endpoint is in alphanumeric mode. MUTE Microphone is muted. 1For MEDIUM 120 IPM FAST 240 IPM The LED flashes for 2–5 seconds and then go out when the conference is established.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To connect a headset to all other Inter-Tel endpoints: 1. Remove the coiled handset cord from the base of the endpoint. Leave the handset in the cradle. 2. Insert the headset plug into the vacant handset jack. 3. While on-hook, enter the Headset On feature code (315) or the Headset On/Off feature code (317). The display shows HEADSET MODE ON. To disconnect the headset from a Model 8660 or 8620: 1.
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Inter-Tel Protocol (ITP) Mode When the multi-protocol endpoints operate in ITP mode, the endpoints function like traditional Inter-Tel endpoints. The endpoints connect to Inter-Tel’s advanced communications platforms via an IP stream to the IP Resource application running an Inter-Tel proprietary protocol. This is the same protocol that the Model 8660 uses.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 16.
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 16.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 IP and SIP Feature Exceptions Some devices cannot fully support certain features due to hardware or software restrictions. These exceptions are listed below by device. Model 8600: The Model 8600 endpoint operates in ITP or SIP mode.
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System Hardware INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Feature Codes: The two feature codes in the table below function differently, depending on the mode that the endpoint is operating in. FEATURE NAME Show IP Address Display Time/Date Show Version Diagnostics -Show Version FEATURE CODE ITP MODE SIP MODE 300 Displays the system date and time, username, and extension. Displays the IP address of the endpoint.
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INTER-TEL® CS-5200/5400 System Hardware ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Off-premises endpoints: Single line DTMF endpoints can be connected to the system at a remote location. The connection is made through a telephone company OPX circuit or a customer-provided trunk. Playback devices: A playback device (answering machine) can be used in place of the voice processing system interface to help process calls.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 System Features CONTENTS PAGE Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Access to the Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Special Button and Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 CONTENTS PAGE ACD Hunt Groups Span Nodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Database Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Operational Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Maintenance of Node-Spanning Hunt Groups . .
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INTER-TEL® CS-5200/5400 CONTENTS System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 PAGE Programming for Private Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Ring Intercom Always . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Handsfree Enable/Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Endpoint-To-Endpoint Calling . . . . . . . . .
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 CONTENTS PAGE Transfers and Outside Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Transfer-To-Connect Endpoint Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Transfer to Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Transfer to Hold. . . .
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INTER-TEL® CS-5200/5400 CONTENTS System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 PAGE House Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Using the Last Number Saved Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Introduction The Inter-Tel system, in addition to its sleek, modular appearance and easy installation and programming, provides many user-friendly features. To describe the system features, this chapter has been divided into the following sections: • Access to the Features: This section contains a list of the feature codes and their definitions.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Speaker Buttons On the Model 8600, 8620, 8660, or 8662 endpoint, an illustration of a speaker ( ) represents the Speaker button. Hold Buttons On the Model 8600, 8620, 8660, or 8662 endpoint, the international hold illustration ( ) represents the Hold button. “Hot” DIALPAD Buttons vs.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Endpoint Feature Codes The following pages list the general feature codes. When a default feature button can be used in place of the feature code, it is indicated at the end of the explanation. Refer to page 71 for a listing of the default endpoint feature buttons. Table 18.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 18. Endpoint Feature Code Definitions(Continued) FEATURE NAME CODE DEFINITION Call Forward If Busy 357 Immediately forwards all calls to another endpoint or to an outside endpoint number when the endpoint is in use. Call Forward If No Answer 356 Forwards all calls to another endpoint or to an outside endpoint number if not answered within a predetermined time.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 18. Endpoint Feature Code Definitions(Continued) FEATURE NAME CODE DEFINITION Do-Not-Disturb Override 373 (Inter-Tel endpoints Only) If enabled in the database, allows the endpoint user to break through another endpoint’s Do-Not-Disturb mode when placing an intercom call Feature Key Default 395 (Inter-Tel endpoints Only) endpoints have user-programmable feature buttons that can be set to enter feature codes.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 18. Endpoint Feature Code Definitions(Continued) FEATURE NAME Page CODE 7 DEFINITION When followed by a paging zone code (0–9 or 0–49), it allows announcements to be made through endpoint speakers and any external paging speakers in the page zone. Page On/Off 325 (Inter-Tel endpoints Only) Halts pages through the endpoint speaker or allows them to be received again.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 18. Endpoint Feature Code Definitions(Continued) FEATURE NAME CODE DEFINITION Station Monitor 321 (Hunt Group Supervisors Only) Allows a designated hunt group supervisor to monitor a call of anyone in the associated hunt group. Station Speed Dial Station Speed Dial Programming 382 383 Dials/programs one of the 10 Station Speed Dial numbers when followed by a location code (0–9).
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 19. Administrator Feature Code Definitions(Continued) FEATURE NAME CODE (US/ EUROPE) DEFINITION Modem Disable 9867 Disables the internal modem; used in conjunction with the assigned extension number of the modem. Modem Enable 9866 Enables the internal modem; used in conjunction with the assigned extension number of the modem.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 20. Diagnostics Feature Code Definitions(Continued) FEATURE NAME CODE (US/ EUROPE) DEFINITION Diagnostic - Dump Extension 9922/9122 Allows an Inter-Tel field technician to dump a device or structure when debugging a problem. The system dumps the internal data structures for that extension to message print. If you press the pound button (#) you are prompted for a command.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 20. Diagnostics Feature Code Definitions(Continued) FEATURE NAME CODE (US/ EUROPE) DEFINITION Diagnostic - Mark As Leaks 9945/9145 This is used by Inter-Tel software developers and cannot be used in Beta or Production software. Diagnostic - Mark As Quiescent 9946/9146 This is used by Inter-Tel software developers and cannot be used in Beta or Production software.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 20. Diagnostics Feature Code Definitions(Continued) CODE (US/ EUROPE) FEATURE NAME DEFINITION Seize Device 9973/9173 Used during troubleshooting to seize a specific trunk or endpoint by indicating the board number, port number, and device number.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Network and Local Primary Attendants One Attendant can be designated as the primary Attendant who can receive unsupervised outside call recalls, hunt group recalls, and calls that cannot be matched to patterns in call routing tables. When Inter-Tel CS-5200/5400 Communication Server is installed in a network, there are two types of primary Attendants: • Node Attendants: There can be a primary Attendant for each node.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • It allows the Attendant to monitor the length of CO-to-CO calls. When a CO-to-CO call recalls, the Attendant can disconnect the call or allow it to continue. • If the callers hang up before the Attendant receives the recall, the system may not have disconnected the trunks because a disconnect was not received from the central office. The Attendant must disconnect the call.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Hunt Groups The Hunt Group feature permits calls to be placed to a group of endpoints and to be automatically transferred to an available endpoint within the group. Up to 75 hunt groups can be programmed in the database. Hunt group lists can contain individual endpoints and/or extension lists. Non-ACD hunt group endpoints must reside on the same node; off-node devices must be ACD hunt group members.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 call is answered or the No Answer Advance timer expires and the call moves to the next endpoint.
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INTER-TEL® CS-5200/5400 • System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Hunt groups can receive forwarded calls: Endpoints can forward calls to a hunt group’s pilot number. Hunt groups can be assigned as message centers and/or alternate message sources for individual endpoints. Hunt Group Remove/Replace and Do-Not-Disturb Hunt group members can temporarily stop hunt group calls from ringing at their endpoints by entering the Hunt Group Remove feature code as described below.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Figure 5. Announcement and Overflow Endpoints Example Call rings in to Ext. 2000 No Answer Advance Timer 18 sec. Ext. 1000 Announcement Timer 18 sec. 18 sec. Ext. 1001 18 sec. Announcement Station (once only) Ext. 1002 Overflow Timer 72 sec. 18 sec. Overflow Station Ext. 1006 18 sec. Ext. 1007 Overflow Timer 72 sec. 18 sec. Overflow Station Ext. 1011 18 sec. Ext. 1012 Recall Timer 180 sec. 18 sec. Ext.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 each time the Overflow timer expires, until the call is answered by a hunt group station or it is sent to the recall destination station. The following table shows the path that an incoming hunt group call follows for possible combinations of announcement and overflow stations: Table 22. Incoming Hunt Group Call Paths ANNOUNCEMENT STATION OVERFLOW STATION No No Call remains in hunt group.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Figure 6. UCD Hunt Group Priority Levels PRIORITY LEVELS Calls ring in or camp on to all hunt groups PRIORITY LEVEL ORDER CALLS ARE RECEIVED 1 HUNT GROUP Ext. 2000 2 8 HUNT GROUP Ext. 2001 1 0 HUNT GROUP Ext. 2002 3 UCD Hunt Group Supervisors and Station Monitoring The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a specified hunt group.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The supervisor endpoint cannot use the Agent Help feature while monitoring a call. NOTE Station Monitoring is not supported on an IP or SIP device engaged in a P2P call (see page 69). To monitor a hunt group call (designated supervisor only): 1. To use the speakerphone: While on-hook, enter the Endpoint Call Monitoring feature code (321). You hear a confirmation tone and the Speaker button lights.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Accessing the Barge-In Features A supervisor may silent monitor a hunt-group member/agent if that supervisor is designated as a supervisor of the group to which the member/agent is logged in. Three fields are associated with the Barge-In feature in DB Studio. These programmable fields control the Barge-In notification tone and display. To monitor a call: 1.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To steal a call: press the STEAL menu button Supervisor Display or enter the Steal feature code (default is 387). CALL STOLEN On display endpoints, the display shows CALL FROM EXT 12345 STOLEN FROM . The hunt group member display shows CALL Hunt Group Member Display STOLEN BY . When the CALL STOLEN supervisor steals a call, it becomes a regular BY EXT 12345 call.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 ACD Call Distribution When an intercom or outside call is transferred or rings in to the ACD hunt group, it can circulate in linear or distributed order (as described on page 105) or using one of the following ACD distribution methods:. NOTE • • The Restart ACD Idle Time Upon Login flag affects how the longest idle time is calculated. See page 117 for more information.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Members: If the hunt group is not programmed to use Agent IDs, it will have a list of endpoints and will send calls to the endpoints where agents are logged in. NOTE For optimum system performance, there should not be more than 1000 Agent IDs in any hunt group and no more than 2000 Agent ID entries in all hunt groups combined.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To log in to all of your ACD hunt groups at once using the login/logout feature code: 1. While on- or off-hook (single line users must lift the handset), enter the ACD Agent Login/Logout feature code (328). If you were already logged in, the display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. If you were not logged in, continue to the next step. 2. The display shows AGENT LOGIN AGENT ID.
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INTER-TEL® CS-5200/5400 2. System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Dial the pilot number of the desired ACD hunt group or press pound ( # ) to log out of all of your ACD hunt groups. You hear a confirmation tone, and the display shows AGENT LOGGED OUT OF (hunt group). If you were not logged in to the hunt group number that you entered, the display shows NOT LOGGED INTO (hunt group). Start over. 3. If off-hook, hang up.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 When the ACD agent logs in or removes the endpoint from Do-Not-Disturb mode, the first call will ring until the ACD agent answers it. However, every time an ACD hunt group call is received after the first call, the agent will hear the ring burst from the endpoint and the call will be automatically connected. This flag overrides the endpoint’s Transfer-To-Connect endpoint flag, which is disabled by default.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 ACD Hunt Groups Span Nodes There is a premium feature called Remote Automatic Call Distribution Hunt Groups. It allows ACD hunt groups to span nodes. Node-spanning ACD hunt groups can have either members or ACD Agent IDs. • Members: ACD hunt group members may include off-node endpoints, off-node single lines, and Hunt Group Member extension lists. • ACD Agent IDs: Unlike members, there are no off-node Agent IDs.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • — Hunt group members attempting to log in to all hunt groups will be logged in to only those hunt groups on nodes that are reachable. The display on the user device will only indicate log in results for reachable nodes.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 node will contain the old Agent ID in its removed list, because this ID still exists on that node. • During a database restore on a node containing ACD hunt groups that use Agents IDs, all Agents IDs are placed into each hunt group’s removed list. All endpoints will be logged out during the restore.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Automatic Numbering Identification (ANI): ANI information identifies the caller’s phone number. The system receives a specified number of digits. • *ANI*: This is a form of ANI that does not have a specified number of digits. The system receives a star (*) before the ANI digits to signal the beginning of the caller’s phone number. Then there is another star after the digits to signal the end of the ANI information.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Display Line 1 The following criteria are used to display the name on the top line of the ring-in display. This assumes that all of the necessary endpoint flags are properly set and usernames are correctly filled in or left blank (at the programmer’s discretion) for Call Routing Tables and Trunk Group Names. 1. Outside Party Name provided by the Desktop Application, if available. 2.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 allowed-answer access only (no ring-in) for a trunk group, direct ring-in calls on that trunk group can be answered by entering the Automatic Trunk Answer feature code (350) or pressing the flashing individual trunk button. • Ring-in assignment for a particular trunk group can be assigned to one or more endpoints, extension lists, or voice processing system applications; to a hunt group; to DISA; or to a call routing table.
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INTER-TEL® CS-5200/5400 • System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Facility Groups: A facility group contains trunk group/node lists and dial rules. — The trunks can include local trunk groups or nodes. — The dial rules tell the system what to dial. The system can have up to 32 dial rules, 26 of which are programmable. Each facility group can use up to 32 dial rules.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 4. Adds or deletes digits according to the facility group chosen: Each facility group has a programmed set of dial rules that tells the system what to dial. For example, if the selected route group requires that the number contain “1” but no area code, the dial rules include the 1 and drop the area code. 5.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Exemption from ARS-Only Restriction: Each trunk group may be designated as “exempt from automatic route selection (ARS) only.” If exempt, endpoint users with the ARS-Only class of service can select the trunk group directly. • Absorbed Digits: Trunk groups that are subject to toll restriction can be programmed to “absorb” (ignore) the first digit(s) dialed.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 24. Class of Service Default Values(Continued) COS NAME RESTRICTION 02 Deny Area/ Office This restriction is divided into eight user groups to allow the use of varying area/office code restriction tables. This is useful for reducing restrictions for some of the endpoints, applications, or trunk groups while increasing restrictions for others.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • If the user dials the emergency feature code from an endpoint with a trunk or trunk group programmed as the Emergency Extension, the Emergency Call feature routes the call based on the endpoint’s Emergency Extension. The trunk or trunk group does not validate the endpoint originating the emergency call against the trunk group’s Emergency Day/Night Outgoing Access List.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The system will allow the Dialing Wait After Connect timer to expire and will then dial the digit string programmed in the database as the emergency number. At the time the call is processed, a minor alarm will be generated by the system and sent to all administrator endpoints. Also if the Message Print option is enabled, the alarm message is sent to the designated output port. Figure 9.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 node other than the user’s node if the user accesses ARS and dials the emergency number. Local trunks must be installed and used for emergency number trunk access and nodes should not be used in Route Group 1. When a user places an emergency call, every administrator in the network receives an emergency alarm. Calling Party Number Field Each endpoint can be programmed to send an identifying number when a call is placed.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 . NOTE The MGCP gateway is intended to connect to the PSTN. Connecting the MGCP gateway to single line ports on other telephone systems is currently not supported. When configured with an MGCP Gateway, you can program the system so that when 911 is dialed from an IP device, the calling name and number associated with the IP device, not the system, is sent to the 911/999 operators.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 When a DISA user calls an extension number, the call rings as a direct ring-in call, even if the called endpoint is busy or in Do Not Disturb. The DISA caller hears music or ringing (determined by a system-wide option in Database Programming) until the Transfer Available or Transfer Busy timer expires. Then, if the call is not answered, it recalls the called endpoint’s Attendant.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Figure 12.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Inter-Tel Endpoint Features The following sections describe how to use Inter-Tel endpoint features. Volume Controls On Inter-Tel endpoints, volume is controlled in the following ways: • On Model 8600, 8620/8622, and 8660 endpoints, illustrations of speakers ( and ) represent higher and lower volume levels. Press the end of the button to lower the volume and the end of the button to raise the volume.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Selectable Ring Tone The tone of the endpoint ring signals (all tones except call waiting) can be changed by the user to create distinctive ringing. If endpoints are placed close together, changing the tone makes each endpoint’s ring easier to recognize. On all Inter-Tel endpoints, the tone is changed by entering a feature code and a code, as described below. There are ten ring tone options (0–9).
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The “DKTS Alternate Transient Display” timer can be set to 1–255 tenths of a second (0.1– 25.5 seconds). The default value is 10 tenths of a second (1 second). This timer affects only those Inter-Tel endpoints with the “DKTS Alternate Transient Display Timer” flag enabled.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Enter the feature code or extension number to be stored under that button. (If programming the FWD button, only Call Forwarding feature codes 355-358 will be accepted.) You hear a single progress tone when the programming is completed. Display endpoints show the newly programmed feature.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Automatic Call Access This feature allows an Inter-Tel endpoint user to determine the way incoming calls are answered by entering a feature code to select the type of call access.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Music-On-Hold and Background Music The Music-On-Hold feature not only makes waiting on hold as pleasant as possible, but it assures the holding party that the call is still connected. Endpoint users can listen to background music by entering the Background Music feature code (313). The system can be equipped with one optional external music sources for the Music-On-Hold feature.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Multilingual Capability NOTE This feature requires 0 feature units, but it is installer-programmable to prevent unintentional language changes by users in an all-English system. The system provides a choice between American English, British English, Spanish, and Japanese prompts and displays.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 be set to any specific language along with the Use Primary Language and Use Secondary Language. A side effect of changing the Language field is that if you change it to Japanese at the same time the endpoint Secondary Language field is set to Spanish, then the user will have no way to get back to Japanese if they enter the Change Language feature code.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Voice Processing System When a voice processing system application receives a call from an endpoint or trunk, the system tells the application which language is programmed for that device. For example: • If a trunk programmed for American English rings in to an application, the voice processing system will play the American English prompts.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Change Language Feature Code A user can change the assigned language for the endpoint by entering the Change Language feature code only when the endpoint is idle. To change the endpoint language: Single line endpoints: Lift the handset and enter the Change Language feature code (301) to change your endpoint between the Primary and Secondary Language, as desired.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Handsfree Enable/Disable An Inter-Tel endpoint user can always receive private calls by disabling the endpoint Handsfree Answering feature using the Handsfree On/Off feature code, as described in the following paragraph. The endpoint user hears repeating double tones when receiving an intercom call. To answer while Handsfree Mode is disabled, the user must lift the handset or press the Speaker, ANSWER , or IC button.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Placing Intercom Calls When placing an intercom call, begin dialing before the Dial Initiation timer expires. If the timer expires, the system drops the connection and sends reorder tones. To place an intercom call:. NOTE 1. In the procedure below, if you want to place a private (non-handsfree) call to an Inter-Tel endpoint, press the pound ( # ) button before dialing the extension number.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 endpoint, use the Do-Not-Disturb Override feature to place a non-handsfree call to the endpoint by pressing the Special button and entering the Do-Not-Disturb Override feature code (373) or pressing the OVERRIDE DND menu button. e. If the called endpoint is busy, in Do-Not-Disturb, or there is no answer, you can leave a message waiting indication with the endpoint itself or with the endpoint’s message center.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Queue callbacks do not follow forwarding and are not blocked by Do-Not-Disturb mode. To request a callback from a endpoint: 1. Inter-Tel endpoints: When you hear a busy signal or Do-Not-Disturb signal (a repeating signal of four fast tones and a pause) when calling an extension number, press the QUEUE menu button. Or press the Special button, enter the Queue Callback feature code (6), and hang up.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Endpoint-to-Endpoint Messages Intercom callers may leave a message waiting indication if a called endpoint is busy, if there is no answer, if the endpoint is in Do-Not-Disturb, or when they are connected to or placed on hold by another endpoint. Users are allowed to leave message for, and respond to messages from, users on other nodes. There are two messaging options: • Have the called party return your call.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 2. To have the called party call you: Hang up or press a trunk button or the IC button to disconnect before the Message Wait timer expires. The display shows MESSAGE LEFT FOR (username). To leave the message with the called party's message center: Do not hang up. When the Message Wait timer expires, a private call is automatically placed to the called party’s message center.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Responding to Messages Viewing Waiting Messages To view received messages at a display endpoint: 1. If your MSG button is flashing, one or more messages are waiting and the display shows YOU HAVE XX MESSAGES. Model 8660 or 8662: While on-hook, press the VIEW MESSAGES menu button. Then press PREVIOUS or NEXT to scroll to the desired message. Other Inter-Tel endpoints: While on-hook, press the view waiting messages. 2.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To answer messages at a non-display endpoint or single line endpoint: 1. Inter-Tel endpoints: If you see a flashing endpoint MSG button, press the MSG button. Depending on how the message was left, an intercom call is placed to either the endpoint that left the message or your message center.
PAGE 171
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Outside Calls When a trunk is selected for receiving or placing an outside call, the voice channel is seized and cannot be used by any other endpoint (unless the Conference feature is used, see page 169). If the desired trunk is busy, the user can camp on or request a queue callback. Other features that apply to both outside and intercom calls are discussed later in this section of the manual.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 dialing is ended and the call is determined to be valid, the display shows the elapsed time and call cost.) If you hear repeating reorder tones, you dialed a restricted number. Also, if you dial too slowly and the Interdigit timers expire, the call may be dropped, and you will hear repeating reorder tones. If using an InterTel endpoint that is on-hook, you may lift the handset to speak privately. Go to the next step.
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INTER-TEL® CS-5200/5400 2. System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Dial the phone number. Use the MUTE button to backspace if you make a mistake. Include the area code, if needed. You hear one of the following signals. • Single progress tone: Your call is being placed. The associated individual trunk or Call button flashes slowly. Model 8660 or 8662 endpoint users have the same options as described for outgoing calls on the previous page.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To receive a call that was transferred to hold: When you hear a page announcing that an outside call is holding at your endpoint (a Call button or individual trunk button is fluttering): Inter-Tel endpoints: Lift the handset and/or press the fluttering Call button or individual trunk button, or press the ANSWER button. You are connected to the caller.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Trunk Camp On and Busy Trunk Callback (Queue) Camp-on and queue callback requests allow the caller to wait for an available resource. A user waiting for a specific resource (a trunk or a endpoint) will be served before a user waiting for a group that contains that specific resource (trunk group or hunt group). This includes camped on Emergency Call feature (911/999) calls.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To cancel a queue before the callback: Inter-Tel endpoints: While on-hook, press the CANCEL QUEUE button or QUEUE button. Or, enter the Queue Callback feature code (6). The display shows QUEUE REQUEST CANCELED. Single line endpoints: Lift the handset and enter the cancel Queue Callback feature code (6). Hang up.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Forced – Long-Distance Toll Calls Non-Validated: When this account code type is enabled, the user only has to enter an account code if the system detects that a long distance call (a toll call outside of the local area codes) has been dialed when the ARS is used. The code is not checked against any lists, and the call is allowed as soon as the code is entered.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Standard: If standard account codes are enabled for the endpoint, the “all calls following” account code overrides the standard code. • None: If no forced or standard account codes are enabled for the endpoint, the “all calls following” code will be used as an optional account code.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 is not answered before the Abandoned Call timer expires, the call is disconnected by the system. For users’ convenience, the system has two Hold timers: Hold and Hold - Alternate. In the default state, the Alternate timer is set for a longer time period than the Hold timer. However, both timers are programmable. The “Alternate Hold Timer” endpoint flag determines which timer each endpoint will use.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Consultation Hold To use consultation hold (single line endpoints only): 1. While on a call, hookflash to place the call on consultation hold. You hear three short tones followed by dial tone. 2. You can place a call or enter a feature code. NOTE 3. If you hang up while the call is on consultation hold, the call immediately recalls your endpoint.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 endpoint. In the default state, busy tones are disabled, and the callers will hear ringback while camped on to the called endpoint. This flag is programmed on a endpoint-by-endpoint basis. To respond to call waiting using an Inter-Tel endpoint: 1. If, while on a call, you hear a single camp-on tone and/or see the IC button, a Call button, or an individual trunk button flashing rapidly, you have a call waiting.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Single line endpoints: Hookflash and enter a Do-Not-Disturb feature code (370 or 372). The intercom caller is no longer camped on and receives Do-Not-Disturb indications. Hookflash twice to return to the current call.
PAGE 183
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 transferred party hears a single tone and then is immediately connected without any further action from the user. Calls will not automatically connect in handsfree speakerphone mode. This flag applies only to Inter-Tel endpoints and is disabled in the default state. Transfer to Ring To transfer a call or conference: 1.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Transfer to Hold A call transferred to hold at an endpoint does not ring or send a display message while holding. After the Hold timer expires, the endpoint rings or sends Call Waiting signals. Also, calls transferred to hold do not recall the transferring party; they recall the receiving party’s Attendant if unanswered after the Hold and Recall timers expire.
PAGE 185
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Call Screening Calls transferred from the Automated Attendant or a Call Routing Announcement application can be screened, announced, or unannounced. Separate programming flags in the database determine the methods used for transferring calls to endpoints with mailboxes, endpoints with extension IDs, and extensions without mailboxes or IDs.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • “Unannounced” Calls: This is the default method for transferring a call. The call is transferred to your endpoint without any kind of announcement. Reverse Transfer Calls ringing or recalling at a endpoint, a hunt group, or a transfer-to-park location can be picked up at any other endpoint, using this feature. Calls on hold can also be picked up from endpoints and from transfer-to-park locations.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Conference Calls Users can establish multi-party conference calls without operator assistance. There can be up to four parties in a conference. In addition to the initiating endpoint, the conference can include any combination of up to three intercom and/or outside calls. NOTE During a conference, some reduction in voice volume may be noticed, depending on CO trunk quality.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To place the party on conference wait hold with an Inter-Tel endpoint: Press the CNF button again. Or, press the Special button and enter 5 again. To place the party on conference wait hold with a single line endpoint: Hookflash and enter the Conference feature code (5). The party is on conference wait hold (hears music). 3.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Add Parties to a Conference NOTE Parties cannot be added when the maximum number of participants has been reached. To add parties to an existing conference (any inside party) on an Inter-Tel endpoint: 1. During the conference, press the CNF button. The other parties remain connected. The Call button and CNF button flutter. 2.
PAGE 190
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To return to the conference: Lift the handset and/or press the CNF button again. To exit the conference and leave the other parties connected (any inside party) with a single line endpoint: During the conference, hookflash and hang up. NOTE If the Hold timer expires while you are out of the conference, the parties recall your endpoint. When the recall rings at your endpoint, lift the handset to answer the recall.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To place the conference on hold (any inside party) during a conference call with an InterTel endpoint: Press the Hold button or press the Special button and enter the Individual Hold feature code (336). The conferenced parties remain connected. The call and CNF buttons flutter.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 In a network setting, the Record-A-Call destination does not have to be on the same node as the endpoint, but the voice processing system must be programmed with a mailbox for that endpoint. When the requesting user hangs up, all parties are automatically disconnected.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 3. You hear a confirmation tone when the Record-A-Call feature is activated. The display shows RECORD-A-CALL IN PROGRESS. 4. To turn off Record-A-Call, repeat step 1 or end the call. The display shows RECORDA-CALL TERMINATED. Agent Help NOTE The Agent Help premium feature is required to use Agent Help.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The type of endpoint determines how the Agent Help Extension is alerted: • Display endpoints—If the Agent Help Extension is a display endpoint, the display shows that the incoming private call is an Agent Help request and identifies the username of the requesting station. The Agent Help Extension can choose to reject the call by not answering it or by entering the Agent Help Reject feature code (376).
PAGE 195
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 If the call is being monitored by a hunt group supervisor, the monitoring feature is terminated when the Agent Help Extension joins the call; an Agent Help conference call cannot be monitored. • To use the Agent Help feature with an Inter-Tel endpoint: While on a call, press the Special button and then enter the Agent Help feature code (375). • a.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 System Forwarding System forwarding is a standard feature that provides the ability to program the system so that calls ringing at an endpoint will follow a database-programmed “forwarding path” that routes the call based on the type of call and the status of the intended endpoint. (The Call Forwarding endpoint feature can be used to override System Forwarding.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 principal does not answer the call, it follows the forwarding path to forwarding point #1, a hunt group. If the hunt group does not answer the call, it would continue on the forwarding path and go to the principal station Voice Mailbox (forwarding point #2).
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 26. Handsfree Announce and System Forward Options HANDSFREE ANNOUNCE OPTION SYSTEM FORWARD OPTION RESULT Disabled Intercom and/or outside calls forwarded The intercom call from the transferring endpoint enters the forwarding path after the System Forwarding Initiate timer expires. The transferring user hears ringing and can announce the call only if it is answered.
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INTER-TEL® CS-5200/5400 If a forwarding point has the Call Forward feature enabled, a systemforwarded call will ring at the forward destination until it is answered or the System Forward Advance timer expires; then the call moves on to the next forwarding point. System Features ADMINISTRATOR GUIDE, ISSUE 1.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 If an infinite forward loop results from the combination of manual forwards and system forwarding paths, the endpoint that was originally intended to receive the call will ring, even if the endpoint is in Do-NotDisturb. INFINITE LOOP CAUSED BY SYSTEM AND MANUAL CALL FORWARD Calls received by this station will not follow the manual forward if other two stations are unavailable.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 27. Final Destinations for Types of Calls(Continued) TYPE OF CALL Transfer from a station, Automated Attendant, or Voice Mail ALL FWD POINTS ARE BUSY OR DO NOT ANSWER Recalls the transferring station's transfer recall destination when the System Forwarding Advance timer expires at the last forwarding point.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 until a call is placed to the forwarding station. For example, if two users forward their calls to each other using the Forward If Busy feature, the system accepts the requests. However, if a call rings in while both stations are busy, the forwards create an illegal loop. In this case, the call camps on to the called station endpoint and that endpoint’s display shows INVALID FORWARD PATH.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 under a user-programmable button, that button will light if either the fixed or programmable FWD button is used to select that feature. However, if the fixed button or a feature code is used to set the Forward If Busy feature, only the fixed button will light. Forward to an Outside Number When programming a station for call forward to an outside phone number, a trunk access code is programmed before the phone number.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 How to Forward Calls to an Extension or Outside Number Station users can also forward calls using the Remote Programming feature described on page 204. To forward calls: 1. Inter-Tel endpoints: While on- or off-hook, press the FWD button or enter one of the following feature codes. (Display endpoints show ENTER FORWARD DEST.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Speed Dial Three system features provide Speed Dialing. They are as follows: • System Speed Dial: Up to 1000, 48-digit System Speed Dial numbers can be stored in the system. • Station Speed Dial: Each station user can program up to 10, 16-digit Station Speed Dial numbers. Display endpoint users can program a 16-character name for each Station Station Speed Dial number.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Viewing System Speed Dial Numbers To view System Speed Dial numbers and names:. NOTE If you make a mistake, use the MUTE button to backspace. 1. While on-hook, press SYS SPDL or enter the System Speed Dial feature code (381). The display shows REVIEW SYS SPEED # (000-999). 2. Enter the desired location code (000-999) or press the SEARCH menu button. The display shows the programmed name and number. 3.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Programming Station Speed Dial Numbers and Names When entering the outside phone numbers, use one of the following methods: • Use the dialpad to manually dial the number. • On an Inter-Tel endpoint, press the REDIAL button to enter the last number (up to the first 16 digits) dialed or saved at the station.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • 2. 3. 4. Scroll through the displayed numbers: Scroll to the desired number by pressing the Volume, NEXT, or PREVIOUS button. When the display shows ENTER NAME do one of the following: • To change or program the name: Enter the desired name for the Speed Dial number using your dialpad as described on page 188. Refer to the chart on the following page. Then press # or ACCEPT.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To program Station Speed Dial numbers at a non-display endpoint:. NOTE If you make a mistake, press or CANCEL; then start over. The number in memory remains unchanged. Or, use the MUTE button to backspace. 1. While on-hook, enter the Program Station Speed Dial feature code (383). 2. Press the Speed Dial button to be programmed or dial the Speed Dial location code (0– 9).
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To view the stored numbers and names (on a display endpoint): 1. 2. While on-hook, enter the Program Station Speed Dial feature code (383). The display shows PROGRAM STN SPD # (0-9) OR SCROLL. Do one of the following: • Use a location code: Dial the desired Speed Dial location code (0-9). When the name is displayed, press # or ACCEPT to view the number.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Intercom, Speed Dial, and Feature Code Directory NOTE The Directories feature does not support single line endpoints. The Directory feature enables display endpoint users to “look up” intercom extension numbers and usernames, System Speed Dial numbers and names, or system feature codes.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 29.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 4. If desired, press the high end of the Volume button or the NEXT button to scroll forward alphabetically through the directory or press the low end of the Volume button or the PREVIOUS button to scroll backward. 5. Do one of the following: • To store the selected number in a Station Speed Dial location: Press the desired Speed Dial button. You hear confirmation tone when the number is accepted.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Incoming calls take precedence over outgoing calls. If using a single line endpoint or an InterTel endpoint that is programmed for automatic trunk access (see page 139), any ringing call is automatically answered when the handset is lifted or the Speaker button is pressed.
PAGE 215
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Redialing The Redial feature can store one phone number in redial memory at the station. If the station user reaches a busy number, is disconnected, or if there is no answer, the number can be redialed easily. The station user simply lifts the handset and presses the REDIAL button or enters the Redial feature code. A trunk access code is automatically entered, and the phone number is redialed.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Using the Last Number Saved Feature Use the following procedures to save and redial numbers at stations that are programmed to use the Last Number Saved feature. To save a number on a station programmed for last number saved: NOTE The saved number is replaced each time you repeat this procedure.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Calls may not be redirected back to the originating station. This will result in a message on the display saying CALL FORWARDED TO SOURCE. For non-display endpoints, the call will simply ring back at the station. • Calls may not be redirected to restricted outside numbers, to stations in Do-Not-Disturb mode, or to stations that are forwarded. Redirected calls will not follow call forwarding.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To make a page: 1. Lift the handset. 2. Inter-Tel endpoints—Press the PAGE button, or enter the Page feature code (7). The display shows SELECT PAGE ZONE # (0–9). Single line endpoints—Enter the Page feature code (7). 3. Enter the zone code (0–9 or 0–49) for the desired zone. 4. After the single progress tone, make your page before the Page timer expires.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Do-Not-Disturb messages are programmed in the database or using an Administrator endpoint. Default Do-Not-Disturb messages are programmed as shown in the following table. Table 32.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 33.
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INTER-TEL® CS-5200/5400 4. 5. System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 If desired, customize the second line of the message: Use any combination of the following methods. a. Remain in numeric mode: Press the dialpad buttons to enter the desired number. Use the pound button ( # ) for a hyphen (-) and the asterisk button ( ) for a colon (:). Inter-Tel endpoint users can press the FWD button once to leave a space, or press the MUTE button to backspace. b.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Do-Not-Disturb Override If your Inter-Tel endpoint is enabled for Do-Not-Disturb override and you hear Do-Not-Disturb tones when placing an intercom call, you may use the following procedure to break through Do-Not-Disturb and complete the call.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To change the endpoint password using remote programming: 1. If calling from an outside endpoint, access the system through a DISA line. Enter the DISA security code (if applicable). You hear a confirmation tone. If programming from another endpoint, lift the handset or press the Speaker button. 2. Enter the Remote Programming feature code (359). You hear a confirmation tone.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 5. To turn on Do-Not-Disturb: a. Enter the Do-Not-Disturb On feature code (370). (The On/Off feature code cannot be used in remote programming.) If you entered an invalid feature code, you will hear reorder tones and can try again. NOTE If the station you are programming is not allowed to use DND, you hear reorder tones, and the display shows CANNOT ACCESS RESERVED FEATURE.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 3. Enter the extension to be forwarded. If you have a display, it shows ENTER PASSWORD. If you entered an invalid extension number, you will hear reorder tones and can try again. 4. Enter the extension’s password, followed by FEATURE CODE. NOTE 5. # . If you have a display, it shows ENTER If you enter an incorrect password, the display will show INVALID PASSWORD, and the call is disconnected.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Returns endpoints to the standard keymap • If the endpoint is a member of one or more ACD hunt groups, logs into the hunt group(s) This feature is especially useful for installers and troubleshooters who need to know exactly how a given station is programmed. To return the station to default: Inter-Tel endpoints—While on- or off-hook, enter the Default Station feature code (394).
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Reminder Messages NOTE This feature does not apply to single line endpoints. Reminder messages are set, like an alarm clock, to signal an Inter-Tel endpoint at a specified time. The user can select the message and time up to 24 hours in advance. Twenty different reminder messages are available. These messages can be reprogrammed by the installer or using an administrator’s station. They are limited to 16 characters.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 b. If the system is set for 12-hour display format, the display shows SELECT AM OR PM. Press 1 or the AM button for AM or press 2 or the PM button for PM. You hear a progress tone when it is accepted, and the display momentarily shows the selected reminder message and time. NOTE If an invalid time is entered, you hear reorder tones and must enter the time again. Display endpoints show INVALID TIME.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Daytime Rate X Multiplicative Factor X Connect Time The multiplicative factor adjusts the daytime per-minute call cost for evening and weekend rates of outgoing calls. For example, the evening call cost multiplier is 0.65 if calls are 35% less expensive after 5:00PM. The daytime rate (D), evening (E) multiplicative factor, and night/weekend (N/W) multiplicative factors are used on the following schedule. Table 35.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The messages can be programmed to be sent to any output device attached to the system. Messages can be printed through only one system port at a time. The print width is adjustable (64, 80, or 132 characters) to accommodate different output devices. When a line of information is longer than the programmed width, the information is printed on subsequent lines and preceded with “+” to indicate the continuation.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Date: The Date field shows the date that the indicated fault occurred. The date shows the month and date as MM-DD. • Fault Code: The Code field holds the associated number of the indicated fault. This field is four characters in length and the first character is an “M” for messages or “A” for minor alarms.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Customized System Programming Reports Customized system programming reports can be created through the database. The programmer can select the programming area to be reported and then select the information that will be included. When extension numbers are listed in a report, they can be sorted by name, extension number or circuit number. Reports can also be titled.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Specifying Audio Direction After selecting the audio problem, the system prompts the user to choose the direction of the audio problem.
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System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 If the Record-A-Call feature is enabled for your endpoint, the display shows WOULD YOU LIKE TO RECORD CALL? 4. If the Record-A-Call feature is available, you have the option of recording the call. WOULD YOU LIKE TO RECORD CALL? EITHER, Press the desired menu button. OR, Press the dialpad button that corresponds to one of the following responses: • Press 1 to record the call.
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INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 When created, phantom devices are automatically added to the All Endpoints extension list. Phantom devices can be forwarded and follow the rules for endpoint manual forwarding and system forwarding.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Voice Processing Features CONTENTS PAGE Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 Automated Attendant Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 CONTENTS PAGE Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . 241 Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Introduction This section describes the voice processing system features supported by Inter-Tel voice processing systems. Features are dependent on the voice processing system, the equipment used, and the site’s licensing. Contact your local Inter-Tel reseller to determine which voice processing system features are supported on your system.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Dial the Voice Mail application’s extension number: The caller can reach the Voice Mail main greeting by dialing the application extension number (access number) assigned to the Voice Mail feature. The caller can then leave a message as a non-subscriber or access any of the Voice Mail subscriber features. (See page 241 for Voice Mail information.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Automated Attendant Recall Destination When an endpoint receives a call that has been routed through Automated Attendant, the call is handled as a transferred, call and the display shows TFR FROM (description). If the call is not answered, the call recalls Automated Attendant’s recall destination.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Call Screening Calls transferred from the Automated Attendant or a Call Routing Announcement application can be screened, announced, or unannounced. When an automated attendant or Call Routing Announcement application receives a call, and the caller enters an extension number, the endpoint programmed Transfer Method determines how the call is transferred. For more about the Transfer Method, see page 45.
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INTER-TEL® CS-5200/5400 — • Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 To refuse the call, press or the REFUSE menu button, or simply hang up. The caller receives a recording that says you are not available and offers them the option of leaving a message. “Unannounced” Calls: This is the default method for transferring a call. The call is transferred to your endpoint without any kind of announcement.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 If the feature is enabled, the mailbox or Call Routing Announcement Application will automatically listen for fax tone. • A mailbox will listen for fax tones during the mailbox greeting and while a message is being recorded. If the mailbox detects fax tones, the call will be transferred to the specified extension or e-mail address.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The following ASR guidelines are provided in the endpoint user guides. Instruct users to follow these guideline for best results when using ASR. • When completing a mailbox-related task, either say the command each time or press the dialpad digits each time. Pressing the dialpad digits will temporarily disable ASR for the current call. • Use the handset when issuing spoken commands.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Call Routing Announcement The Call Routing Announcement application can be used as a simple playback device that plays a message and then hangs up to disconnect the call. This is especially useful for programming hunt group announcement and overflow endpoints.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Call routing announcements are recorded using the Voice Mail Administrator’s mailbox as described on page 52. Each announcement is assigned to use a “custom greeting” number in Database Programming. Recordings for fax documents should include all dialing instructions. The recording should state whether documents can be selected by number and/or list all options.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Figure 15. Sample Call Routing Announcement Tree EXT 2500: “Thank you for calling X Company, if you know the party’s extension number, you may dial it now. For a company directory, press #. For Sales information press 3. For technical support, press 4.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Directories The following two types of voice processing system directories can be enabled (or disabled) in the system: • The Voice Mailbox Directory is a list of mailbox subscribers, their recorded names, and mailbox numbers. • The Automated Attendant Directory, provided to all Auto Attendant callers, is a list of all mailbox subscribers and extension ID owners and their recorded names.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Quick Spell callers press a single digit (or button) from their endpoint dialpad for each letter or character entered. For example, dialpad button 2 shows ABC, button 3 shows DEF, etc. To enter JONES, you would press 5 6 6 3 7 . Some characters are not shown on the buttons: for “Q” press 7 , for “Z” press 9 , for punctuation marks press the 1 button.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Accepting a Name When the caller is using the Voice Mail feature and accepts a name, the caller is transferred to the corresponding mailbox. Then the caller will hear either the subscriber’s recorded greeting, recorded directory name, or, if no recording has been made, the “mailbox number XXX is not available” prompt. The caller can then record a message.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 EM Directories Directories contain a list of extensions or mailboxes and the names programmed for them. The following directories can be enabled (or disabled) in the system: • The Mailbox Directory is a list of mailbox subscribers, their recorded names, and mailbox numbers. • The Automated Attendant Directory is a list of all mailbox subscribers and extension ID owners and their recorded names.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 A caller begins a directory search by selecting the directory option from the menu. The caller is prompted to say or spell the last name of the mailbox user they would like to locate. When the caller searches for a name, the directory locates all matches (first and last names) for the name.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 5. If more than 10 matches are located, the system prompts you to browse or filter the list. Do one of the following: • Say “Yes” or press • Say “No” or press 2 to select the filter option and then respond to one of the following filter questions: 1 to browse the list. (See step 4. for options). – The system begins by asking you if the name you are searching for is the last name.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 When the caller accepts the directory name from the Automated Attendant, the caller is transferred to the selected destination (endpoint or mailbox) if it is available. If the destination is not available, the caller is transferred to the associated mailbox, if one exists.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 or ending the selection process. If a caller selects the same document more than once, the system informs the caller of the error and allows another selection. 5. If desired, the caller can cancel the document selections at this point by pressing the Cancel Fax Selections digit (usually *). However, once the next steps are completed, the faxes will be delivered. 6.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 logo to be used on the cover sheet. The logo can be up to 5.5 inches high; if it is larger, the system automatically cuts it off at 5.5 inches. The logo document is stored, like other fax documents, using the System Administrator mailbox. If you have several fax documents, you may want to create and store a “catalog” document that callers can request before continuing their selections.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 In a network setting, the Record-A-Call destination does not have to be on the same node as the endpoint, but the voice processing system must have a mailbox for that endpoint. For more information on using the Record-A-Call feature, refer to page 173.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • The early time intervals come before the later intervals on Memorial Day. • Dec. 25 comes before the range of dates Dec. 24–Jan. 4 so that the special holiday message will be played on that day only. Once a match is found, the application corresponding to the matched entry is invoked. If no match is found, the application programmed in the “Default Application” field is used.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Message Notification/Retrieval: Only one Message Notification/Retrieval application may be created for the system. When endpoint users respond to message indications left by Voice Mail, they reach the Message notification/Retrieval application and are prompted only for their password.
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INTER-TEL® CS-5200/5400 • Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 There can be only one Voice Mail Administrator.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Message Notification to Endpoints Each mailbox has a programmed Message Notification Endpoint. This is usually the extension number that matches the mailbox number (associated mailbox). However, a different number can be used for the mailbox’s message notification endpoint (non-associated mailbox).
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 All Messages, Priority Only, and Each New Message Flags When the mailbox is being programmed for remote notification, message notification can be set to place the notification call when any message is received or only when priority messages are received. (This defaults to “All Messages.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Notification Numbers Each cascade level has a programmed notification number that can be an extension number or an outside phone number. When an outside phone number is used, the system will access an outgoing trunk using the code programmed for that level. The code contains a pre-programmed trunk access code and followed by an outgoing access termination feature code, if needed.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 asked questions, guidelines for using ASR, information about using E-Mail Reader, and flowcharts for the standard voice mailbox and the advanced mailbox. Refer to the appropriate user guide for voice mail and mailbox information. Table 40. User Guides and Corresponding Part Numbers USER GUIDE PART NUMBER Model 8600 User Guide—Inter-Tel Protocol Mode 550.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 not limited by the security button; only the number of mailboxes with Unified Messaging enabled are limited. Level 1 When a mailbox receives a Voice Mail message or uses the Voice Mail Record-A-Call feature, one of four things can occur, depending on how the mailbox’s E-Mail Gateway field is programmed.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 The following list shows the e-mail systems that are supported, and the protocols on which they are based: • Microsoft Mail or Microsoft Outlook/Exchange (MAPI) • cc: Mail or Lotus Notes (VIM) • Internet mail (SMTP/POP3) For complete instructions on using Unified Messaging, refer to the Unified Messaging User Guide, part number 550.8111.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Subject: This line will say “Voice Mail Message.” If the message has been forwarded, it is preceded by FW. • Sent: This line contains the date and time that the Voice Mail was received by the mailbox. • Priority Messages: If the message is marked “Priority,” the subject line will be preceded by an exclamation mark (!) and, in the Options tab, the Importance field is High.
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INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Figure 16. Integrated Solution Installation Example Receive voice mail messages and faxes via e-mail Receive/send voice mail messages Telephone System LAN Copy and Forward LAN Forward Only or Forward and Copy Local Voice Mail IMAP Server Remote E-mail and Faxes Server (e.g., IMAP or SMTP/POP3) Fax Port EM Unit NOTE Integrated solution does not require the UM Server and UM Client software.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Forward & Copy: The voice mail or Record-A-Call message is stored in the mailbox, and the EM unit converts the file to .wav, attaches it to an e-mail message, and delivers the e-mail message to the address specified in the mailbox’s E-mail Address field. NOTE Due to the nature of network connections, the voice messaging software is designed to handle a network failure gracefully.
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INTER-TEL® CS-5200/5400 • Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 WAV File Attachment: Appears as a file with the name vm.wav. To listen to the message, the user must play the .wav file using multimedia software (such as Sound Recorder). Outlook Client-Based Solution NOTE If you are using Microsoft® Outlook® 2002 with Unified Messaging client 2.3xx, you will need to install Microsoft Office 2002 Service Pack update SP3.
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Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 • Private Messages: If the message is marked “Private,” the Sensitivity field in the Options tab will be set to Private. • Certified Messages: If the voice mail message is marked for certified delivery, the Track Option on the Options tab is checked. For complete instructions about using UM Outlook Client-based solution, refer to the Unified Messaging User Guide, part number 550.8111.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Voice Processing Prompts CONTENTS PAGE Default Voice Processing Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 BVM, EM, and VPU Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258 EM Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Default Voice Processing Prompts This section contains the default voice prompts for the voice processing systems supported by the Inter-Tel CS-5200/5400 platform. The Inter-Tel platform supports the following voice processing systems: • Basic Voice Mail: The built-in voice processing system, Basic Voice Mail (BVM) provides voice mail and voice messaging for system users.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 014 To spell a new name, press 4. 015 Extension number... 017 ...is not a valid choice. 018 Please try again. 019 After the tone, please record your message. When finished, you may hang up to deliver the message or press POUND for more options. 020 Message delivered. 021 To replay, press 1. 022 To erase and re-record, press 3.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) Page 260 PROMPT ID CONTENT 040 Since you are accessing your mailbox for the first time, you should be aware of a few standard features. To cancel an option you have accessed and return to the previous menu, press STAR. To accept your recording or dialing sequence, or to advance to your next message, press POUND.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 064 For personal options, press 4. 065 To setup remote messaging, press 5. 066 For your primary setup, press 1. 067 For your alternate setup, press 2. 068 If this is the correct destination, press POUND. 069 To send this message now, press POUND. 070 For special delivery options, press 9.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 262 CONTENT 093 To listen to your next message, press 6. 094 There are no previous messages. 095 Message saved. 096 Message deleted. 097 There are no further messages. 098 Message received... 099 ...at... 100 ...from... 101 ...totaling... 102 ...minutes... 103 ...minute... 104 ...seconds... 105 ...second...
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 122 ...time and date... 123 ...message source... 124 ...and... 125 ...message length... 126 To turn on all envelope options, press 4. 127 For message source, press 2. 128 For message length, press 3. 129 This option is now off. 130 This option is now on. 131 For time and date, press 1.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 264 CONTENT 151 For personal phone notification, press 2. 152 For notification of all new messages, press 1. 153 For priority-only, press 2. 154 Please enter the destination telephone number and wait for further instructions. 155 The new number is... 156 Please enter the start time. 157 Please enter the stop time. 158 I'm sorry.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 266 CONTENT 208 Thirty-first 209 ...the Voice Mail system. 210 The system is set to notify you between... 211 ...is turned off. 212 ...is turned on to call your pager at... 213 ...with all new messages. 214 ...with all priority messages. 215 ...starting at... 216 ...ending at...
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 236 ...an unknown caller. 237 To turn off the envelope, press 5. 238 To accept the changes, press POUND. 239 The envelope is turned off. 240 Please enter the application extension number. 241 To select a day recording, press 1. 242 To select a night recording, press 2. 243 If this is the correct recording, press POUND.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 268 CONTENT 270 ...Fourteen 271 ...Fifteen 272 ...Sixteen 273 ...Seventeen 274 ...Eighteen 275 ...Nineteen 276 ...Twenty 277 ...Thirty 278 ...Forty 279 ...Fifty 280 ...Sixty 281 ...Seventy 282 ...Eighty 283 ...Ninety 284 ...Hundred 285 This mailbox is currently full and cannot receive new messages. 286 Oh 287 .
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 299 For Saturday, press 7. 300 For Monday through Friday service, press 1. 301 For all the days of the week, press 2. 302 Thousand 303 The hard disk is... 304 ...percent full. 305 I'm sorry. Voice mail is full and cannot re cord any messages. 306 Zero 307 POUND 308 STAR 309 Group list number... 310 Please speak louder.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) Page 270 PROMPT ID CONTENT 324 Zero is not a valid entry. To spell a name, please press the associated number on the phone dialpad with the desired letter of the person's name you are entering. For the letter A, press the number 2 button once. for the letter B, press it twice and for the letter C, three times. When you are finished, press POUND.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 350 You have chosen not to have a pager number. 351 Cascade Level... 352 You did not enter a valid document number. 353 This document is currently unavailable. 354 ... is not a valid document number. 355 You have already selected that document. 356 To cancel, press STAR.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 272 CONTENT 377 Please enter the 10 digit area code and telephone number of your fax machine. 378 The number you enter may be up to twenty digits in length. 379 Your fax is scheduled to be delivered at... 380 Please enter a document number. 381 When you have finished importing documents, press star. 382 Document number... 383 ...
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 404 Your current message search order is last in, first out. 405 To search for messages first in first out, press 1. 406 To search for messages last in first out, press 2. 407 To change the search order for new messages, press 1. 408 To change the search order for saved messages, press 2. 409-499 Not used.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID 523 To forward this call to another extension, press 3. 524 To accept this call, press POUND. 525 To refuse this call, press STAR. 526 You have a call from... 527-534 535 536-537 Page 274 CONTENT Not used. Please enter the extension number. Not used. 538 For system prompt replacement or reinstatement, press 6.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 560 ...message purged. 561 For message options, press 5. 562 For more options, press 9. 563 To change the fax destination number, press 1. 564 Please enter the extension number of your fax destination, followed by the [#] button. 565 Your fax destination is... 566 You have chosen not to have a fax destination.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 41. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 589 Enter the number of the remote extension. 590 To cancel this message, press *. 591 Fax-on-demand was unable to deliver one or more faxes. Please view the Fax Delivery Report for details. 592 I'm sorry. I'm not allowed to dial that number. 593 Message received from an outside number with no Caller ID information. 594 I'm sorry.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 009 Mailbox number... N/A 010 If this is correct, press pound. If this is correct, say “Yes” or press pound. 011 For the previous name in the directory, press one. For the previous name, say “Previous” or press one. 012 To hear additional information, press two.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 029 Message play stopped. To continue, press pound. Message play stopped. To continue, say “Resume” or press pound. 030 Enter the destination mailbox or group list number. Say or enter the destination mailbox or group list number. 031 Logon canceled. N/A 032 Enter your password. Then press pound.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 045 To accept this entry, press pound. To accept this entry, say “Accept” or press pound. 046 To erase and re-enter, press three. To erase and re-enter, say “Re-enter” or press three. 047 Password erased. N/A 048 Password saved. N/A 049 Your mailbox is full and cannot receive any new messages.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 065 To setup remote messaging, press five. To setup remote messaging, say “Remote” or press five. 066 For your primary setup, press one. For your primary setup, say “Primary” or press one. 067 For your alternate setup, press two. For your alternate setup, say “Alternate” or press two.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 085 To save this message, press seven. To save this message, say “Save” or press seven. 086 To delete this message, press nine. To delete this message, say “Delete Message” or press nine. 087 To skip to the end of your message or recording, press pound.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 106 Message received from an outside caller. N/A 107 To record an introduction with a copy of this message, press one. To record an introduction with a copy of this message, say “Record” or press one. 108 To change your personal greeting, press one. To change your personal greeting, say “Greeting” or press one.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 126 To turn on all envelope options, press four. To turn on all envelope options, say “All Options” or press four. 127 For message source, press two. For message source, say “Source” or press two. 128 For message length, press three. For message length, say “Length” or press three.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 147 To change the telephone number, press two. To change the telephone number, say “Number” or press two. 148 To change times of day, press two. To change times of day, say “Time” or press two. 149 To change days of the week, press three. To change days of the week, say “Days” or press three.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 212 ...is turned on to call your pager at... N/A 213 ...with all new messages. N/A 214 ...with all priority messages. N/A 215 ...starting at... N/A 216 ...ending at... N/A 217 For mailbox and group list maintenance, press two.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 231 No message left. 232 ...last... 233 ...an outside caller at... 234 Message was sent from... N/A 235 This matches the mailbox of... N/A 236 ...an unknown caller. N/A 237 To turn off the envelope, press five. To turn off the envelope, say “None” or press five. 238 To accept the changes, press pound.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 252 Not used N/A 253 This is a return receipt verifying the message sent has been heard. N/A 254 I’m sorry. Private messages cannot be for warded. N/A 255 This is the message center calling for... N/A 256 If you are the correct person, press pound. If you are the correct person, say “Yes” or press pound.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 274* ...Eighteen N/A 275* ...Nineteen N/A 276* ...Twenty N/A 277* ...Thirty N/A 278* ...Forty N/A 279* ...Fifty N/A 280* ...Sixty N/A 281* ...Seventy N/A 282* ...Eighty N/A 283* ...Ninety N/A 284* ...Hundred N/A 285 This mailbox is currently full and cannot receive new messages.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 296 For Wednesday, press four. For Wednesday, say “Wednesday” or press four. 297 For Thursday, press five. For Thursday, say “Thursday” or press five. 298 For Friday, press six. For Friday, say “Friday” or press six. 299 For Saturday, press seven. For Saturday, say “Saturday” or press seven.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 317 Not used N/A 318 You have chosen not to have a password. N/A 319 I’m sorry. This mailbox is currently in use and cannot be accessed. Please try again later. N/A 320 Not used N/A 321 If you are calling from a rotary-type telephone, please stay on the line and your call will be answered.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 338 Please enter the cascade level you wish to program. Please enter the cascade level you wish to program. Say or enter one through nine using the keys on your telephone. 339 ...with a pager number of... N/A 340 To change the pager dial string, press three.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 359 You have selected one document. N/A 360 You haven’t selected any documents yet. N/A 361 You may select one more document during this call. N/A 362 You may select up to... N/A 363 ... more documents during this call. N/A 364 Selections cancelled.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 379 Your fax is scheduled to be delivered at... N/A 380 Please enter a document number. Please say or enter the document number. 381 When you have finished importing documents, press star. When you are done importing documents, say “Finished” or press star. 382 Document number... N/A 383 ...
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 399 ...documents. N/A 400 Hello, you have reached the Inter-Tel voice processing system. N/A 401 Hello, you’ve reached the Inter-Tel automated call handling system. N/A 402 To change your message search order, press two. To change your message search order, say “Order” or press two.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 507 The system already contains the maximum number of fax documents allowed. N/A 508 The system does not have enough disk space to import any more documents. N/A 509 The system is currently at or above the Maximum Fax Library Size. N/A 510 Levels one through nine are currently disabled.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 527 To change the time and date, press five. N/A 528 The current time is... N/A 529 To accept the current time, press pound. N/A 530 To enter a new time, use two digits for the hour and two digits for the minutes. N/A 531 The current date is... N/A 532 To accept the current date, press pound.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 547 You have one deleted message. N/A 548 ...deleted messages. N/A 549 To recover deleted messages, press two. To recover deleted messages, say “Recover” or press two. 550 To recover this message, press seven. To recover this message, say “Recover” or press seven. 551 Message recovered.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 568 Fax destination saved. N/A 569 Fax destination erased. N/A 570 To cancel unheard sent voice mail messages, press one. To cancel unheard sent voice mail messages, say “Unheard” or press one. 571 All sent messages have been heard. N/A 572 Enter the destination mailbox.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 589 Not used N/A 590 Not used N/A 591 Not used N/A 592 I’m sorry. I’m not allowed to dial that number. N/A 593 Message received from an outside number with no caller ID information. N/A 594 I’m sorry. I do not have valid Caller ID information.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 610 To listen to faxes, press six. To listen to Fax messages, say “Facsimile” or press six. 611 You have no new messages. N/A 612 with the subject... N/A 613 I’m sorry, you cannot delete this e-mail. N/A 614 To reply to all recipients, press one. To reply to all recipients, say “Everyone” or press one.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 653 ...faxes... N/A 654 This message is marked... N/A 655 ...flagged... N/A 656 ...saved... N/A 657 ...answered... N/A 658 ...recent... N/A 659 ...deleted... N/A 660 ...with attachment... N/A 661 For your voice mail envelope, press one.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 674 You have one priority voice mail. N/A 675 You have one new voice mail N/A 676 ...saved voice mails… N/A 677 You have one saved voice mail. N/A 678 To listen to messages, press one. To listen to messages, say “Messages” or press one. 679 The system is momentarily unable to process your request.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 696 Not Used Not Used 697 Not Used Not Used 698 Not Used Not Used 699 Not Used Not Used 700 N/A Please spell the first few letters of where you would like to search in the directory. 701 ...hours... N/A 702 ...hour...
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 738 Not Used Not Used 739 Speech recognition has been disabled for this call. N/A 740 Not Used Not Used 741 ... messages… N/A 742 ...seen... N/A 743 Not Used Not Used 744 Not Used Not Used 745 You have no saved voice mails. N/A 746 Not Used Not Used 747 You have no saved e-mails.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 760 and deleted N/A 761 Not Used Not Used 762* ...Million... N/A 763* ...Billion... N/A 764* ...Trillion... N/A 765* ...Minus... N/A 766* ...Dollar... N/A 767* ...Dollars... N/A 768* ...Cent... N/A 769* ...Cents... N/A 770 N/A 771* O’clock N/A 772* ...Point...
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 849* plus sign N/A 850 Please hold while I check your e-mail. N/A 851 ...one unreadable message N/A 852 ...unreadable messages N/A 853 You have no unreadable messages N/A 854 To manage unreadable messages, press six N/A 855 unreadable message... N/A 856 If you are finish, please press pound.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 870 Not Used Not Used 871 Not Used Not Used 872 Not Used Not Used 873 Not Used Not Used 874 Not Used Not Used 875 Not Used Not Used 876 To record a standard greeting press one. To record a standard greeting, say “Standard” or press one.
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INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 889 E-mail Reader was unable to retrieve your emails from your e-mail server due to a login failure. N/A 890 Please enter your e-mail account password. This is case sensitive. Using the keypad, you can scroll through symbols, numbers, and letters, both lower and upper case.
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Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.0 – April 2005 Table 42. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 909 To copy this message to additional mailboxes, press four. To copy this message to additional mailboxes, say “Copy” or press four.
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Inter-Tel® Default Feature Codes CS-5200/5400 Administrator Guide ‚ Issue 1.0 — April 2005 Default Feature Codes Trunk Access Codes FEATURE NAME Automatic Route Selection (ARS) Trunk Group Access 1-208 Emergency Calls Outgoing Call CODE (US/ EUROPE) 92000* 92001–92208* 911/999 8 *These feature codes may differ depending on the software version.
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Default Feature Codes Inter-Tel® CS-5200/5400 Administrator Guide ‚ Issue 1.
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Inter-Tel® Index CS-5200/5400 Administrator Guide, Issue 1.0 — April 2005 Index Symbols “All Transient Displays” Endpoint Flag 136 “DKTS Alternate Transient Display Timer” Endpoint Flag and Timer 136 “Hot” Dialpad Buttons vs.
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Index Inter-Tel® CS-5200/5400 Administrator Guide, Issue 1.
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Inter-Tel® Index CS-5200/5400 Administrator Guide, Issue 1.
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Index Inter-Tel® CS-5200/5400 Administrator Guide, Issue 1.
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Inter-Tel® Feature Buttons 92 feature codes 98, 322 Feature Codes 93, 164, 321 directory 193 general 94, 321 trunk access 93 Feature Keys 73 endpoints 73 initialized values 72 Features 93 network group diagnostics 40 peer-to-peer (P2P) 69 Fields Message Record 212 Flashing 76 Forced all calls non-validated 158 all calls validated 158 local toll calls non-validated 158 local toll calls validated 158 long distance toll calls non-validated 159 long distance toll calls validated 158 Forced Account Codes 158 ent
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Index Inter-Tel® CS-5200/5400 Administrator Guide, Issue 1.
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Inter-Tel® Index CS-5200/5400 Administrator Guide, Issue 1.
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Index Inter-Tel® CS-5200/5400 Administrator Guide, Issue 1.
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Inter-Tel® Index CS-5200/5400 Administrator Guide, Issue 1.
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Index Inter-Tel® CS-5200/5400 Administrator Guide, Issue 1.
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Inter-Tel® Index CS-5200/5400 Administrator Guide, Issue 1.
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Index Inter-Tel® CS-5200/5400 Administrator Guide, Issue 1.
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Voice Mail Flowchart NOTE: At any menu level, you can say “Cancel” or press “Accept” or press # to cancel or return to the previous menu or say to accept. ADMINISTRATOR MAILBOX MENU ACCESSING THE SYSTEM ADMINISTRATOR’S MAILBOX • EITHER, Press the MSG button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login” or press , and say or enter your mailbox number.
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Part No. 580.8001 Issue 1.