User guide

Index
Page 50 Mitel
®
Model 8520 User Guide – Issue 12, October 2008
E
Endpoint
blank display 1
changing volume levels 9
comfort and safety 6
default settings, returning to 15
error tones 6
features
dialpad buttons 4
feature buttons 5
programmable buttons 11
Ring/Message Indicator 4
speaker 4
ring tone, selecting 9
signals 6
viewing angle, changing 9
Error
messages 47
tones, endpoint 6
Extension numbers 11
External calls, placing 20
F
Feature
buttons 5
codes, using 12
G
Group Listen, using 32
H
Handset
off-hook 6
off-hook, on-hook 6
on-hook 6
Handsfree Mode
overriding 28
using 27
Headset, using 7
Hold
Individual 28
System 28
Hookflash, entering 28
Hunt groups
accepting or rejecting Agent Help 45
Agent Help, requesting 44
agent IDs 43
Automatic Call Distribution (ACD) 43
Barge-in, using 45
calls
diverting 45
monitoring 45
stealing 45
logging out of 44
types 43
Uniform Call Distribution (UCD) 43
wrap-up timer 44
I
Individual Hold, using 28
Internal calls, placing 18
K
Keymaps, changing 15
L
Language, changing 10
LCD
contrast, changing 10
Logs, call 33
M
Members, hunt group 43
Messages
canceling 38
deleting 38
Do-Not-Disturb 39
error 47
leaving 37
pages 41
Reminder 40
replying to 38
viewing 38
voice, listening to 38
Microphone, muting 28
Music, listening to 10
Mute, using 28