User guide

Index
Mitel
®
Model 8520 User Guide – Issue 12, October 2008 Page 49
A
Abbreviations 3
Account codes, using 25
Agent Help
accepting or rejecting 45
requesting 44
Agent, ACD hunt group 43
Answering calls 17
Audio problems 48
Automatic
Access, using 17
B
Background music, listening to 10
Barge-in, using 45
Buttons
DSS/BLF 14
feature 5
C
Call Forward
Manual 30
System 30
using 30
Call logs, using 33
Callback, requesting 19
Caller ID information, displaying 30
Calls
answering 17
camping-on to endpoint 19
conference, placing 31
endpoint, queuing for 19
external, placing 20
forwarding 30
logs, using 33
muting the microphone 28
picking up (reverse transferring) 29
placing internal (IC) 18
recording 32
transferring 29
waiting 17
Camp-on, using 19
Changing
keymaps 15
the language 10
volume levels 9
Characters, entering dialpad 22
Codes
account 25
default system access 11
feature, default 12
Outgoing Call access 20
Comfort and safety tips 6
Conference calls
adding a party to 31
dropping out of 31
ending 32
placing 31
transferring 31
Contacts, information 47
Contrast, changing 10
D
Default
programmable buttons, resetting to 15
settings, returning the endpoint to 15
system access codes 11
Dialpad
buttons 4
characters, entering 22
Direct Station Selection/Busy Lamp Field (DSS/BLF) 14
Display
contrast, changing 10
name, changing 48
Diverting hunt group calls 45
Do-Not-Disturb, using 39
Index