User guide

Mitel

Model 8520 User Guide – Issue 12, October 2008 Page 19

Answering and Placing Calls

Requesting a Callback (Queuing the Endpoint)

When you request a callback (queue the endpoint), the system automatically calls to connect

you to the extension when it becomes available.

To request a callback:

If there is no answer or if the extension is busy, press

(Special) followed by 6, and

then hang up. QUEUE REGISTERED FOR <name> appears. When the extension

becomes available, your extension rings.

To cancel the callback request:

Press 6. QUEUE REQUEST CANCELED appears.

Using Camp-on

Camp-on keeps you connected to the called extension until it becomes available. You cannot

use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See

“Using Do-Not-Disturb” on page 39.

To use Camp-on:

Stay on the line and wait for the extension to become available—do not hang up. If

Camp-on is enabled, you hear Music-on-Hold while you are waiting.

Using Off-Hook Voice Announce

To use Off-Hook Voice Announce

• Do not hang up. After the busy signal stops, you are automatically connected and may

speak.

• If you hear music or if the endpoint is in DND mode, your off-hook voice announce call will

not go through.

Off-Hook Voice Announce allows you to talk to the endpoint user on his or her handsfree

speakerphone, even though the user already has a call in progress on the handset. This feature

is not available if your endpoint has the Ring Intercom Always feature enabled.

2. This feature may or may not be enabled for your system.