User guide

45
Inter-Tel
®
Attendant Console User Guide
USING CONSOLE
For ACD hunt groups, the
extended information includes a
list of all the stations logged in
and out of the hunt group as well
as the number of calls ringing
and number of available agents,
as shown on the right.
For UCD hunt groups, only the
number of calls ringing and
number of available agents are
displayed.
• Number or Name: You can search for a specific station by simply typing text or
digits in the Number or Name box, shown below, in the Directory.
The Attendant Console attempts to match characters with the data in the “Last”
or “First” column and numeric characters with the data in the “Number” column.
It then selects the station with the best match. Using the following extension
example:
If you type
Smith, Ja it will find all three stations. You could continue typing to
select the station with description “Smith, Jamie” or you could select the high-
lighted station. To look for a first name beginning with “Ja,” you can type a
comma and then the first letters of the name (
,Ja).
NOTE: This is reversed if you rearrange the columns so that the First name
appears before the Last name. In that case, you would enter the first name before
the last name (Jamie Smith) or a comma followed by the last name (,Smith).
You can also type only the initial character of the name to search for a name. For
example, to search for Jamie Smith, you can use one of the following methods:
• If the “Last” name column is to the left of the “First” name column, type last name
initial + a comma + first name initial (s,j).
• If you move the “First” name column to the left of the “Last” name column, type
first name initial + a space + last name initial (j s), or first name initial + a comma +
last name initial (j,s).
Note that you are not limited to only one character. You can type more than one
character (i.e., smi,ja).
If you type “130” it will find and select the station with extension “1300.” You
could continue typing to select the station with extension “1308.”
Smith, Jack 1308
Smith, James 1300
Smith, Jamie 1315