User guide

Inter-Tel

Attendant Console User Guide

WELCOME

Welcome

Thank you for purchasing Inter-Tel’s Attendant Console version 3.0 software pack-

age. The Attendant Console streamlines system attendant operations by linking the

call processing capability of your Inter-Tel telephone system with your personal com-

puter (PC).

The Attendant Console software is loaded on your PC and runs on Microsoft Win-

dows 98, Windows 2000, Windows Millennium Edition, Windows NT 4.0 with Ser-

vice Pack 3 or higher, and Windows XP.

ABOUT THIS USER’S GUIDE

This user guide provides all of the information you will need to use the Attendant

Console and its features.

• Getting Started includes installation instructions that tells how to set up your

Attendant Console.

• Using the Attendant Console includes basic call handling instructions and other

information you need to know to start using Attendant Console features.

• Troubleshooting covers error handling, troubleshooting procedures and fre-

quently asked questions.

THE MAJOR ENHANCEMENTS IN THE VERSION 3.0

RELEASE

• Extended Information in the Directory List (see page 44) — Provides addi-

tional information for stations and hunt groups in a ToolTip popup screen.

• Directory Properties (see page 51) — Allow you to change the properties of a

directory entry.

• Support for Axel AX4010 Office Server (see page 4) — Can be used as a Sys-

tem OAI (Open Architecture Interface) Server. The Axel Server allows up to four

RS232 Serial Ports to communicate over a LAN (Local Area Network) using IP

(Internet Protocol). For more details, refer to the Axel AX4010 Office Server

Installation Manual, part no. 935.3913.

• Directory Index Buttons (see page 67) — Allow you to search the directory

using the number or alphabet index buttons.

• Configuration Wizard (see page 39) — Displays the most suitable settings for

your Console to simplify programming various Attendant Console configuration

options.

• Automatic System OAI Server Discovery (see pages 21) — Automatically

finds OAI Servers on your LAN.