User guide

127
Inter-Tel
®
Attendant Console User Guide
TROUBLESHOOTING
MAILBOX SETTINGS
Q: WHY IS THE “HAS MAILBOX” OPTION IN THE DIRECTORY ENTRY PROPERTIES DIA-
LOG UNAVAILABLE (GRAYED OUT)?
A: “Has Mailbox” is available only when a station or hunt group is selected. Also, if
you are running the Axxess system version 5.2 or later software or Inter-Tel 5000
version 1.0, this option is never available, because the Attendant Console
receives the mailbox information directly from the Telephone System.
NOTE: The “Has Mailbox” option is available when the Axxess system is version
5.1 or if the “Get Mailbox information from telephone system” check box under the
Program tab of the Options dialog is not checked.
Q: HOW CAN I CORRECT INVALID MAILBOX INFORMATION IF WE ARE RUNNING AXXESS
SYSTEM
VERSION 5.2 OR CS-5200/5400 VERSION 1.0 OR LATER SOFTWARE?
A: If the Attendant Console has the wrong mailbox information, try performing a
system refresh. If it is still incorrect, contact the System technician ask to have
the mailbox information imported from the other nodes to your node and/or have
the mailboxes reprogrammed.
STATISTICS
Q: WHY DO MY STATISTICS SHOW MORE CALLS HANDLED THAN CALLS RANG IN?
A: This is because “handled” calls count calls originated by the user. Every time an
IC or CO call leaves the operator, it was handled, unless it was on hold, was ring-
ing, or was a transfer announcement call. When a conference is made each call in
the conference is counted as handled and the conference call is treated as a new
call. Calls that automatically forward are not counted as handled.
DATABASE PROGRAMMING
Q: I TRY TO ACCESS DATABASE PROGRAMMING, BUT IT TELLS ME THAT MY PHONE DATA-
BASE PROGRAMMING PASSWORD IS INVALID ON MY NODE. BUT I KNOW MY PASSWORD
IS
CORRECT BECAUSE IT WORKS ON MY PHONE. WHY DOES MY PASSWORD CAUSE THIS
ERROR
?
A: The phone allows you to program only one node. Therefore, it validates your
password only on that node. However, the Attendant Console allows you to pro-
gram multiple nodes and requires all nodes to have the same phone database pro-
gramming password.
Q: W
HY IS DATABASE PROGRAMMING DISABLED (GRAYED OUT) ON MY ATTENDANT
CONSOLE?
A: If your phone is not programmed as an Administrator station, you cannot perform
database programming.