User guide

126
Inter-Tel
®
Attendant Console User Guide
TIME DIFFERENCES
Q: WHY DOESN'T THE TIME ON MY COMPUTER MATCH THE TIME SHOWN ON MY PHONE?
A: The time shown on the computer display may not match the time shown on the
attached phone’s display because the PC clock controls the computer display and
the telephone system controls the phone display.
Q: I
SET A REMINDER MESSAGE, BUT IT DID NOT SIGNAL ME EXACTLY AT THE TIME I
REQUESTED IT TO. WHY NOT?
A: Reminder messages are controlled by the clock in the telephone system, not the
clock on your PC. If the time shown on your PC does not match the time shown
on your phone's display, it may appear that the reminder message is signaling you
at the wrong time. However, it is actually signaling at the time you requested –
according to the telephone system clock (shown on your phone).
Q: W
HY DOESN'T THE ATTENDANT CONSOLE’S ELAPSED CALL TIME MATCH THE TELE-
PHONE SYSTEM’S ELAPSED CALL TIME?
A: The telephone system’s elapsed call time starts when the call is picked up by the
phone system. The Attendant Console’s elapsed call time starts when the call
reaches your phone.
NOTE: In an Axxess system version 5.3 or higher, the elapsed time will match.