User guide

93
Inter-Tel
®
Attendant Console User Guide
USING CONSOLE
Inter-Station Messages
In the Axxess system version 5.1, the Attendant Console has no knowledge of specific
voice mail boxes, as it does not receive information about them. Therefore, the Atten-
dant Console assumes every station has a voice mail box. If a station does not have a
mailbox, you must highlight the station in the directory and uncheck Has Mailbox in
the Directory Entry Properties dialog. The Attendant Console will not automatically
obtain information about unassociated mailboxes. To add unassociated mailboxes to
the Directory, add a custom entry and check Mailbox Only in the Custom Directory
Properties dialog (see page 51).
In the Axxess system versions 5.2 and later, the Attendant Console receives mailbox
information from the System. If the “Get mailbox information from the telephone sys-
tem” check box on the Program tab of the Options frame is not checked, you can
change the “Has Mailbox” option.
When calling a station, if you hear a busy signal, do-not-disturb signal, or the call is
not answered, you can leave a message at the station or in voice mail.
Leaving a Message
To leave a message at the station, do one of the following:
—Press CTRL+E
OR
Click Mess. Call from the Toolbar.
To leave a voice mail message, do one of the following:
—Press CTRL+O
OR
Click Leave VM from the Toolbar.
To leave a message without placing a call (Silent Message):
— Select an entry in the Directory, and then click Message in the directory.