User guide

90
Inter-Tel
®
Attendant Console User Guide
Putting Calls on Hold
• Individual Hold: Putting a call on Individual Hold makes it available only at
your station.
To place a call on Individual Hold, do one of the following:
—Click Hold from the Toolbar
OR
Select Individual Hold from the Call Handling drop-down menu
OR
Press the Hold function key (defaults to F10).
To return to the call on Individual Hold, do one of the following:
—Click Answer from the Toolbar
OR
Press the Answer function key (defaults to F9). (If you have “Allow Hold To
Toggle Hol d enabled, you can press Hold to take the call off hold)
• System Hold: If you put a call on System Hold, it can be picked up at your sta-
tion or at any keyset that has a flashing key for that outside line.
To place a call on System Hold, do one of the following:
—Click Sys Hold from the Toolbar
OR
Select System Hold from the Call Handling drop-down menu.