User guide

85
Inter-Tel
®
Attendant Console User Guide
USING CONSOLE
Transferring Calls
There are several options for the type of transfer that takes place when you select a
destination using the Directory. Initially, you need to set the default transfer mode in
the Transfer Options page (see page 14).
The User Settings that affect call transfers are:
— Default Transfer Type
— Hot Dialing
TIP: For the fastest transfers, set the Default Transfer Type to Immediate Transfer and
enable Hot Dialing.
Immediate Transfer
To transfer a call immediately, with no announcement, do one of the following:
—Press CTRL+1
OR
Select the destination number in the Directory, then click Transfer from the Tool-
bar
OR
Select Immediate Transfer from the Call Handling drop-down menu.
To transfer a call immediately without answering:
— Simply drag and drop the highlighted call in the Call List to the destination num-
ber in the Directory List.
NOTE: This method overrides any of the default transfers: the Default Transfer Type,
the Hunt Group/Voice Mail immediate transfer options, and the Transfer Type options
(see pages 14 and 51 respectively).