Attendant Console User Guide
Notice This Inter-Tel® Attendant Console User Guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary to use the Attendant Console. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. TO PLACE A CALL — Type the number in the Number or Name box in the Directory and press ENTER. (You do not need to enter an outgoing access code for outside calls.) TO ANSWER A CALL — Select the Answer icon OR press F9.
MESSAGES TO LEAVE A MESSAGE AT THE STATION — Press CTRL+E OR select the Mess. Call icon. TO LEAVE A VOICE MAIL MESSAGE — Press CTRL+O OR select the Leave VM icon. TO LEAVE A SILENT MESSAGE (WITHOUT PLACING A CALL) — Select an entry in the Directory, and then select Message on the Directory. TO REMOVE A MESSAGE WITHOUT RESPONDING — From the Messages dialog (displayed through the Tools drop-down menu), highlight the message and select Remove. To remove all the messages in the list, Select Remove All.
CONFERENCE CALLS TO BUILD A CONFERENCE You can build a conference from calls that are either connected or on individual hold in the main Call List. You cannot add ringing calls. — Highlight the desired call from the call list. — Press CTRL+N (this option is available only while you are on a call) OR CTRL+R OR select Conference OR drag and drop the highlighted call onto the Conference Setup dialog. The Console copies the call into the Conference Setup list.
NOTES 4
Table of Contents PAGE Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi WELCOME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 WELCOME CONTENTS About This User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The Major Enhancements in the Version 3.
CONTENTS PAGE Tools Drop-Down Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Help Drop-Down Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Limited Warranty Inter-Tel, Inc. warrants the physical diskette(s) and physical documentation enclosed herein (but not any diskettes or documentation distributed by you) to be free of defects in materials and workmanship for a period of sixty days from the purchase date.
Software License Agreement THE FOLLOWING IS A LICENSE AGREEMENT RELATING TO THE INTERTEL SOFTWARE. PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS BEFORE PROCEEDING. THE SOFTWARE REFERENCED HEREIN IS LICENSED IN ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT SUCH TERMS AND CONDITIONS YOU WILL NOT BE PERMITTED TO USE THE SOFTWARE.
(b) You may make one (1) copy of the Inter-Tel Software program(s) contained on diskette(s) for back-up purposes only, provided that You reproduce and place the Inter-Tel copyright notice on the backup copy. You may make one (1) copy of the Software program(s) onto one (1) hard drive. You may not copy the Inter-Tel Software program(s) contained on any media other than diskette; e.g., hard disk drive, ROMs, PALs, Software Protection Key, etc.
Warranty: (a) Inter-Tel warrants to You that the diskette(s), and/or other applicable software media on which the Inter-Tel Software program(s) are furnished are not defective under normal use for a period of ninety (90) days from the date of purchase, as evidenced by a copy of Your sales receipt.
Limits Of Liability: In no event shall Inter-Tel or its third-party suppliers and vendors be liable for any losses (whether in tort, contract or otherwise) incurred in connection with the purchase, sale, possession, operation, or use of the Software (separately or in combination with other products) including, but not limited to loss of time, loss of anticipated profits, loss of data, loss of information, loss of business, loss of revenue, loss of goodwill or loss of anticipated savings or other business lo
x Inter-Tel® Attendant Console User Guide
Welcome The Attendant Console software is loaded on your PC and runs on Microsoft Windows 98, Windows 2000, Windows Millennium Edition, Windows NT 4.0 with Service Pack 3 or higher, and Windows XP. ABOUT THIS USER ’S GUIDE This user guide provides all of the information you will need to use the Attendant Console and its features. • Getting Started includes installation instructions that tells how to set up your Attendant Console.
• Customized Toolbar — Allows you to choose toolbar buttons that are to be displayed on the Toolbar (see page 64). • Import/Export User Setting — Simplifies programming configuration by importing/exporting existing user settings (see pages 35 and 37). RELATED DOCUMENTATION In addition to this user’s guide, you should become familiar with the user’s guide for your phone.
Getting Started This chapter contains instructions for installing and setting up your Attendant Console. SECTION CONTENTS PAGE GETTING STARTED System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Telephone System and Network . . . . . . . . . . . . . . . . . . . . . . .
SYSTEM REQUIREMENTS Software Requirements • Microsoft Windows 98/2000/NT4.0/ME/XP Operating System • TCP/IP protocol installed on your PC Hardware Requirements • Digital Endpoint, AgentSet, IP PhonePlus, or IP SoftPhone. NOTICE Do not use an IP endpoint operating in SIP mode.
• In Station Programming, your endpoint should have the Headset Connect Tone option enabled. • If the network has multiple Voice Processing Units, they must have remote mailboxes on the system where the Attendant Console is located to allow the Attendant Console user to leave voice mail messages for all mailboxes through the mailbox associated with the Attendant Console’s extension.
Software Security Key The software “key” is a small security device that must be attached to your PC’s parallel port or USB port to fully enable the Attendant Console software. Without the key, the software will only work in “demo” mode. The software key does not affect the functionality of the parallel or USB port itself. Any device that you would normally connect to the parallel port can also be connected through the software key.
9. A dialog box appears that asks for the desired destination directory name. Enter :\Program Files\Attendant Console, if it is not displayed, or the directory where the Attendant Console files will be stored on the selected drive. Click Next to continue (or Cancel to exit without performing the installation). 10. Follow the directions outlined by the installation wizard, clicking Next to advance to the next screen.
15. Restart the computer if prompted. NOTE: If the Console is installed on Windows NT or 2000 and requires a reboot, you must reboot the computer into an administrative account. In other words, to install the console you must have local administrative rights. Upgrading the Attendant Console Software To upgrade existing Attendant Console software to a newer version: — Simply install the newer version software into the existing Attendant Console directory on your PC.
IF YOU ARE A NEW USER: — Click Add User. This allows you to set and save your own custom features and settings for use during another session. The following dialog appears. TO USE PREVIOUSLY SET FEATURES: — Select the desired name from the drop-down list of previously entered names, then click Log On. The system displays the message, “Retrieving System Information.” If this is the first time you have used the Attendant Console, the system will perform a refresh.
PERFORMING A SYSTEM REFRESH The Attendant Console receives data from the telephone system for page zones, directory entries, and feature codes. While the Attendant Console is running, it is able to recognize changes in the database and update its own database. However, when the Attendant Console is not running, changes may be made to the telephone system in which case the Console database and telephone system may be out of sync.
SETTING ATTENDANT CONSOLE PROPERTIES To set the Console properties, select Options from the Console drop-down menu (see page 34, for information on drop-down menus) or from the initial start-up window. The Options window includes options for User, Transfer, Program, Locations, Night Mode, Connection, Warnings, and Diagnostics preferences. User Tab • Automatic Forwarding: Provides an overflow location for incoming calls. You may specify how many calls are allowed on your extension.
— Ringing Calls: Specifies how many calls are allowed on your extension. When this number is exceeded, all further calls automatically forward to the specified extension. (The number of calls for Auto Forward includes only those that are ringing. It does not include waiting hunt group calls, connected or holding calls. A recall from hold will not automatically forward, but will contribute to the maximum count.) — Forward Destination: Enter the extension number that you wish to receive your forwarded calls.
Restore program when call rings: Your Attendant Console screen moves to the front when a call rings in, or pops up the Attendant Console screen if the program is minimized. (If you are using the Windows 98 or 2000 operating system, this feature may not work. Instead, the Attendant Console icon will flash in the task bar.) • Show hunt group calls for ACD hunt groups that I am logged in to: Calls to the ACD hunt group that you are logged in to are displayed in the Directory List.
Transfer Tab The Transfer tab allows each Attendant Console user to set the following call options. • Default Transfer Type: Is the transfer type used when you press ENTER or use hot dialing. Your options are Announced Transfer or Immediate Transfer. — Announced Transfer: Places a call to the destination so you can announce the transfer. This is the default transfer mode. — Immediate Transfer: Transfers the call immediately, with no announcement.
Perform immediate transfers to voice mail: This check box is enabled only if the Default Transfer Type is “Announced.” The transfer call to a voice mail overrides the default transfer type and always performs the immediate transfer. • Perform immediate transfers when dragging and dropping: This check box is enabled only if the Default Transfer Type is “Announced.
Program Tab The Program tab defines information that the Console needs to determine, such as which calls are local and which are toll calls. It also defines settings for the call log. NOTE: These settings affect all Attendant Console users. • Get mailbox information from the telephone system: Allows you to get mailbox information from the telephone system. The Console provides a way for you to ignore the telephone system mailbox information and allows you to manually set the station’s “Has Mailbox” flag.
• Call Log: — Log Incoming/Outgoing Calls: If you check one or both boxes in the Call Log options, the directions (incoming or outgoing, or both) of the calls are recorded in the Call Log. If you uncheck one or both boxes, incoming/outgoing calls are not be put in the call log at all. — Entries: Is the number of entries that will be stored in the Call Log. When this number is exceeded, the oldest entry is deleted first. The range is 03000, and the default setting is 20.
Locations Tab The Locations tab, shown below, contains a list with three columns: Node Number, System Location, and Custom Location. • Show Locations in Directory: The Location column appears in the Directory and it shows locations of all the stations. • Node Number and System Location: Display all the nodes that the Attendant Console is communicating with and their locations. • Custom Location: Allows you to add the specific description of the system location.
Night Mode Tab NOTE: Only an Administrator can perform the night mode configuration and on and off. All users have the ability to view the night mode status but does not be allowed to put nodes in or out of night mode. The Night Mode tab, shown below, allows an Administrator to configure what will happen when the nodes are put in Night Mode. This tab also shows the night mode status of each node for all users.
To select the desired nodes: — Check Put selected nodes in night mode, the Node list becomes editable, as shown below. Check the desired nodes and click OK. Connection Tab The Connection tab is used to set up communication with the telephone system. This information must be entered correctly for the Attendant Console to work. If you do not know the information, contact your Telephone Administrator. • Your Station: — Extension: Enter your extension number.
— Station Password: Enter the station password programmed for your station. (At default, this is your extension number.) NOTE: You can also use your keyset to program a station password by entering the Program Station Password feature code (392). For more details, refer to the telephone system's Installation and Field Maintenance Manual. Reconnect: Reconnects your Attendant Console to the system. • OAI Server: Allows you to specify a list of OAI Servers to which the Console can connect.
— Find: Provides OAI Server information for servers on your LAN and gives you a choice to choose OAI Servers to add to the OAI Server list. The available servers will appear in the screen, as shown below. To add a server to the OAI Server list, highlight the desired server and click Add. You can only add one server at a time. — Auto Configure: Finds OAI Servers on your LAN and adds them to the OAI Server list automatically.
— Enter the desired IP Address, TCP Port, OAI Password, and Description. • IP Address: Enter the IP address of your OAI Server. • TCP Port: Enter the port number of the OAI Server. • OAI Password: Enter the password required by the OAI Server, if applicable. The password may contain up to 15 characters that are case sensitive and include any characters (i.e., numerical, alphabetical, and symbols). Asterisks appear in place of the characters as the password is typed.
Warnings Tab The Warning tab allows you to choose whether you want see warning messages before you do any of the actions listed below.
Diagnostics Tab The Diagnostics tab, shown below, is used to set up log files. All commands, events, and confirmations sent to the system are saved to a log file. When the file reaches the maximum size specified in Diagnostics tab, the Attendant Console automatically erases the file and starts over. If several log files are maintained, the oldest will be erased and a new one started. GETTING STARTED • System Information: Indicates the Attendant Console system information.
• Log Files: — Disk Space for Log Files (Megabytes): Specifies the amount of disk space you want to use for log files (1-20 MB). The default setting is 5 MB. Note that the log files are always 1 MB each. Therefore, if you choose 1 MB for disk space, the Console will make two 500 KB files. NOTE: If there is less than 5 MB of free disk space, the oldest log file will be deleted until there is at least 5 MB available. If there is only one log file, the Console will stop logging.
reduce the number of bytes per log files in the Log File settings (see page 26).
28 Inter-Tel® Attendant Console User Guide
Using Attendant Console The Attendant Console program allows you to use your PC to quickly handle a large number of calls, as well as use all of the features available through your keyset. It has the flexibility to accommodate several user styles. If you prefer to use the mouse, there are point-and-click options for most tasks. Or, if you like to use the keyboard, you can use the function keys and/or other keystroke combinations.
SECTION CONTENTS PAGE Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Dial Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Messages . . . .
MAIN ATTENDANT CONSOLE SCREEN The main screen of the Attendant Console has two functional areas: the call handling and directory areas. All of which are described in the following pages. To resize the viewing area: — Place the mouse pointer on the bar dividing the Call Handling and Directory areas until it changes to a double line with arrows. Hold down the left mouse button and move the bar to the desired position, then release. 2. Drop-Down Menus 4. Call List 3. Toolbars 1. Action Bar 5.
7. Index Buttons — See page 67 for more details. 8. Status Bar — See page 65 for more details. CALL LIST The Call List, shown below, shows all calls currently connected, ringing, or on hold. A connected call will have a bullet in front of the name to make it easier to find in the list. You can view and select calls in any order. Call information is shown in columns. • From Name: For an outside call, this shows any Caller ID text, if received, or the Tag text that you have entered.
— Waiting on Hold: The call is on hold at another extension. — Waiting to Complete Transfer to VM: A transfer announcement call reached voice mail. Complete or cancel the transfer. — Recalling from XXXX: The call is recalling your station. — Transfer from XXXX: The call was transferred to you. — Forwarded from XXXX: The call was forwarded to you. — Ringing: The call is ringing and it is not a recall, transfer, or forward call. — Hunt Group Call: The call is ringing a hunt group that you are logged into.
DROP-DOWN MENUS There are drop-down menus on the main screen for access to various features. Several of these menus can be accessed by selecting the right mouse button. These functions are also available through keyboard commands or shortcut buttons (see page 33). Many of the keyboard alternates are listed to the right of the desired option on the menu. As with most Windows applications, menu items can also be accessed by pressing ALT+ the underlined letter in the menu title or list.
Import Settings To simplify programming configuration settings, you can import Console settings from one PC to your Console PC. NOTE: In order to import a data file successfully, the version of the Console and the importing file must be the same. 1. Click Browse and select a data file (*.czp) you wish to import. The username that was used when the file was created will be displayed in the edit box.
If you import settings for someone other than yourself (the user currently logged on), the Console will display the following dialog asking whether you wish to log on as the newly imported user. If you import group settings and there are groups that already exist in the Console, the Console will display the following dialog asking whether you wish to preserve, replace, or merge the existing group entry.
Export Settings This allows you to export your Console settings to other Console PCs. To export a data file: 1. Select a data file (*.czp) and its location you wish to export in the dialog below. By default, the Console exports the file to the My Documents folder. 2. Click OK to proceed. Inter-Tel® Attendant Console User Guide 37 USING CONSOLE 3. The next dialog, shown below, asks you if you would like to go to the folder where the data file is saved.
Night Mode The Attendant Console provides programmable night mode enabling and disabling. The Night Mode dialog in the Console drop-down menu expands into four items: 38 • On: Turns on night mode. • Off: Turns off night mode. • View: Displays the Night Mode Status dialog box, as shown below. This shows the night mode status for each node with which the Attendant Console is communicating. From this screen, you can also put individual nodes in and out of night mode.
System Refresh The Attendant Console receives data from the telephone system for page zones, directory entries, and feature codes. While the Attendant Console is running, it is able to recognize changes in the database and update its own database. However, when the Attendant Console is not running, changes may be made to the telephone system in which case the Console database and telephone system may be out of sync.
Call Handling Drop-Down Menu The Call Handing drop-down menu, shown below, contains common commands used during calls. This menu is also available by right clicking over the Call List or using the Toolbars (see page 63 for details on toolbars). The commands and descriptions are described in the following pages. For more details on how to handle calls, see reference pages listed in the table.
COMMAND MENUS TOOLBARS DESCRIPTIONS REF. PG # Answers the call highlighted in the Call List portion of the main screen. 83 Hang-up Disconnects the connected call. 84 Immediate Transfer Sends the selected call directly to the selected directory entry, without an announcement. 85 Announced Transfer Places the connected call on transfer hold, and makes an announcement call to the selected directory entry so that you can announce the transfer.
COMMAND MENUS TOOLBARS DESCRIPTIONS REF. PG # Leave a Voice Mail Leaves a message in the mailbox associated with the called station while you are on an intercom call. 93 Tag Allows you to associate a name with the selected outside call. 84 Add to Directory Adds the selected call to your custom directory. -- Adjusts the volume level on your phone. 55 -- Allows you to change the appearance of the directory list.
Directory Drop-Down Menu When you select the Directory drop-down menu, the following screen appears. The options on this menu are also available by right clicking over the Directory List. Some options are available as buttons at the bottom of the Directory List. For more details on how to handle calls, see reference pages listed in the table below. Drop-Down Menu Directory List USING CONSOLE Buttons The directory has the following common options: COMMANDS DESCRIPTIONS REF.
Directory List Directory information is provided by the telephone system (except custom entries). You can update your directory by performing a system refresh, as described in “Performing a System Refresh” on page 10. The Directory List shows the device type graphically and displays the extension or phone number in the Number column along with their respective last and first names, status, and locations, as shown below. To move columns: — Simply drag column headers to the desired position, as shown below.
F o r A C D h u n t g ro u p s , t h e extended information includes a list of all the stations logged in and out of the hunt group as well as the number of calls ringing and number of available agents, as shown on the right. For UCD hunt groups, only the number of calls ringing and number of available agents are displayed. • Number or Name: You can search for a specific station by simply typing text or digits in the Number or Name box, shown below, in the Directory.
• Group: Sorts and displays different “groups” in the directory. The default groups are Everyone, Inside Numbers, or Outside Numbers. You can also customize the groups. For more information on how to create new groups, see page 80. • Last, First, and Number: Displays station users’ last and first names, and extension numbers. NOTE: Speed-Dial Bin numbers display with the name or destination in the “Last” name column and the Speed-Dial Bin number in the “First” name column.
The possible status pictures are as follows: PICTURE DESCRIPTION Idle telephone Idle telephone in do-not-disturb Idle telephone that is forwarded Busy telephone Busy telephone in do-not-disturb Busy telephone that is forwarded Ringing telephone Ringing telephone that is forwarded The question mark is a custom entry that the Attendant Console cannot identify.
Set DND You can place any station in the directory in do-not-disturb mode. 1. Highlight the desired entry in the Directory. 2. Click Set DND. The screen, shown on the right, appears. 3. The drop-down list box contains the list of programmed do-not-disturb messages for your telephone system. Select the desired message by scrolling through the list. 4. If desired, enter text in the Second Line edit box. 5. Click OK. NOTE: The Console supports DND messages across multiple nodes.
Hide Entry System entries can be hidden so that they no longer display in the Directory. To hide an entry from the Directory: — Highlight the entry you wish to hide and right click on the mouse and then select Hide Entry. OR 1. Select Hidden Entries in the Tools drop-down menu. 2. Check Show all entries. 3. Highlight the entry you wish to hide. To select all entries, press CTRL+A.
Custom Entry Custom entries are useful for specifying guests or for people who share a phone or frequently called CO numbers. To add a custom entry: 1. Select Custom Entry and Add from the Directory drop-down menu. The window, shown below, appears. 2. Type the name and number. The field can contain digits (0-9), pound (#), asterisk (*), hyphen (-), comma (,), pause (P), flash (F), explanation (!), and parenthesis ( ) symbols.
Properties This option allows you to change the properties of a directory entry. Some fields are only programmable by System Administrators. If you are not an Administrator, those fields will be grayed out. To program the directory entry properties: 1. Highlight the desired entry in the Directory list and right click on the mouse and then select Properties. Or, select Properties from the Directory drop-down menu. 2. The Properties dialog, shown on the following pages, appears.
Followings are the sample dialogs for each device. Sample Properties for Station and Single-Line Devices: John John NOTE: Only a System Administrator who can provide a valid database programming password can program the first name, last name, extension, username, attendant, and administrator flag. If you are not an Administrator, these fields will be grayed out. If you made changes to the system entry, click OK.
Sample Properties for Custom Entries: Smith Inter-Tel® Attendant Console User Guide USING CONSOLE • Everyone can use this: Allows any Console user to be able to use this entry. • Mailbox only: Allows you to add an unassociated mailbox as a custom entry.
Sample Properties for Trunk Groups and Voice Mails: Sample Properties for Speed-Dial Bins: 54 Inter-Tel® Attendant Console User Guide
Volume Drop-Down Menu When you select the Volume drop-down menu, the following screen appears. You can adjust the volume and set the microphone mute from the Attendant Console. Instead of placing a call on hold, you can mute your handset or speakerphone microphone, so that the calling party does not hear you. Adjusting the Volume Do one of the following: — Select Up or Down from the Volume drop-down menu OR USING CONSOLE Press CTRL+P to increase the volume or CTRL+W to lower the volume.
Shortcuts Drop-Down Menu When you select the Shortcuts drop-down menu, the screen, as shown below, appears. This menu allows you to access to the features assigned to shortcut buttons 1-10. You can customize your Attendant Console with up to 40 shortcut buttons. The buttons can be displayed on up to four panels, each with ten buttons. A shortcut performs a sequence of actions or dials a series of digits representing feature codes, the currently selected directory entry, or custom digits.
At default, the shortcuts are: SHORTCUT BUTTON SHORTCUT KEY DESCRIPTION Immediate Transfer CTRL+1 Annc. Transfer Dial # Reverse Transfer CTRL+2 CTRL+3 CTRL+4 At Lunch CTRL+5 Gone Home CTRL+6 DND Off Dial * Forward All to 1000 CTRL+7 CTRL+8 CTRL+9 Forward Off CTRL+0 Transfers a call without an announcement. Transfers a call with an announcement. Dials a pound (#). Reverse transfers a call from the extension entered in the Directory. Enters the “Out to Lunch” do-not-disturb message.
Setup Shortcuts A shortcut performs a sequence of actions or dials a series of digits representing feature codes, the currently selected directory entry, or custom digits. Each action can be one of the following: • Dial the selected directory entry • Dial custom digits • Dial a feature code • Perform a telephone feature (transfer, hang-up, answer) • Activate a specific tab or group • Tag a call • Pause for one second To program shortcuts, do the following: 1.
3. Select a shortcut you would like to program from any of the function keys (F2 F12), the keypad keys (/, *, -, +), or any of the 40 shortcut buttons (ten per panel). The default settings are shown on the next page. After selecting the desired shortcut, click Next. The screen, shown on step 4., appears.
TREES DEFAULT SETTINGS Function Keys (F2-F12) F2: Outside Numbers F3: F4: Split F5: F6: Cancel Transfer F7: Transfer to Voice Mail F8: Complete Transfer F9: Answer F10: Hold F11: F12: Hang-up Keypad Keys (/*-+) keypad /: Immediate Transfer keypad *: Split keypad -: Cancel Transfer keypad +: Complete Transfer Button Panel 1 Button 1: Imm. Transfer Button 2: Annc.
5. Select actions you would like the shortcut to perform. When you select an action from the All Actions list, a brief description of the action appears under the list. To add an action: — Select the desired action from the All Actions list and click Add->. The action moves to the Shortcut Actions list. NOTE: You can include up to five actions in one shortcut. When five actions To delete an action: — Select the action to be removed from the Shortcut Actions list and click
8. This screen provides you a summary of the shortcut that you just setup and then give you two choices: • Exit the shortcut setup wizard: Closes the wizard and returns to normal Attendant Console operation. • Setup another shortcut: Takes you back to the first step. The Finish button changes to the Next button. 9. After selecting one of the above selections, click Finish to complete the programming or Cancel to finish it without changing.
View Drop-Down Menu When you select the View drop-down menu, the following screen appears. The options in this menu determine which elements are included in the main Attendant Console screen. Toolbars To display toolbar(s): — Select Toolbar from the View drop-down menu. To customize toolbar(s): — Select Customize Toolbar from the View drop-down menu. Then, follow the instructions on the next page.
Customize Toolbar When you select Customize Toolbar from the View drop-down menu, the following dialog appears. This allows you to choose toolbar buttons that are to be displayed on the Toolbar. After adding buttons, click Close. The new buttons appear on the Toolbar. To add a button: — Highlight the desired button in the Available toolbar buttons list box and click Add->. The toolbar will be inserted above the highlighted button in the Current toolbar buttons list box.
Status Bar You can display or not display the status bar on the bottom of the Main Console screen. The status bar shows the purpose of the selected menu item or tool bar button, and the status of the selected directory entry. Error messages may also appear on the status bar. To display the Status Bar: — Select Status Bar from the Toolbars menu in the View drop-down menu. The status bar, as shown below, appears. On the right-hand side of the status bar, there are six boxes.
STATUS BUTTON DESCRIPTIONS NGT:OFF When all nodes are in day mode, the night mode area displays “NGT:OFF.” NGT:ON When all nodes are in night mode, the status area turns red and "NGT:ON" is displayed. Continued on the next page. NGT:* If some nodes are in night mode and some are not, the status area turns yellow and the “NGT: *” is displayed. You can double-click the night mode status area to view the current night mode status of each node, as show below.
Directory When you select Directory from the View drop-down menu, the following screen appears. The options in this menu determine how the directory list will appear in the main screen. • Details: Displays last and first names, extension numbers, location, and status in small fonts. This is the default mode. • Large Icons: Displays large icons with last/first names and extension numbers. The status, such as DND and FWD, are visible as icons.
• Show Transfer Indicator: Displays symbols of the transfer type (Immediate or Announced), shown below, next to the large icons for each directory entry. — Announce Transfer — Immediate Transfer • Show Locations: Displays the locations for each directory entry. NOTE: This does not apply to the Large Icons mode. In Large Icons mode, the location is displayed in the ToolTip popup screen. Shortcut Panels 1-4 The shortcut panels display up to 40 customized shortcut buttons on the Console main screen.
Tools Drop-Down Menu When you select the Tools drop-down menu, the following screen appears. The options in the menu allow you to program and/or operate various features. When you select Customize Directory (or press CTRL+S) from the Tools dropdown menu, the following screen appears. Custom entries are useful for specifying guests or for people who share a phone or frequently called CO numbers.
To add a custom entry: 1. Click Add Entry from the Custom Directory dialog or select Add To Directory from the Call Handling drop-down menu. The window, shown below, appears. 2. Type the name and number. The field can contain digits (0-9), pound (#), asterisk (*), hyphen (-), comma (,), pause (P), flash (F), explanation (!), and parenthesis ( ) symbols. The Attendant Console verifies the information entered If you want any Attendant Console user to be able to use this entry, check Everyone can use this. 3.
Group Setup When you select Group Setup from the Tools drop-down menu, the following screen appears. This screen allows you to create new group(s) for the Directory. You can use groups to control the displayed extension list in the Directory for easy access. In the default Attendant Console database, there are three groups: Inside Numbers, Outside Numbers, and Everyone. These default groups cannot be modified.
NOTE: To select all but a few entries, press CTRL+A to select all and then, while holding down CTRL and using the mouse, click to unhighlight those entries that are not to be added. To add all the list entries: Click Add All. To delete a name from the Device Entries in Group list: Highlight the name and click Remove. NOTE: To select all but a few entries, press CTRL+A to select all and then, while holding down CTRL and using the mouse, click to unhighlight those entries that are not to be deleted.
Hidden Entries When you select Hidden Entries from the Tools drop-down menu, the following screen appears. To view all entries: USING CONSOLE — Check Show all entries. To view hidden entries only: — Check Show hidden entries only. To display a hidden entry: 1. Highlight the entry in the Hidden Directory Entries list. NOTE: To select all but a few entries, press CTRL+A to select all and then, while holding down CTRL and using the mouse, click to unhighlight those entries that are to remain hidden. 2.
Call Log When you select Call Log (or press CTRL+L) from the Tools drop-down menu, the following screen appears. This screen provides you with a record of the called name, number, type, date, call start time, and call elapsed time, direction (incoming or outgoing), and if the call was answered or not. NOTE: The direction is relative to the operator’s phone, not the telephone system.
To remove multiple Call Log entry: — Select the desired entries by clicking the entries while holding down CTRL. NOTE: To select all but a few entries, press CTRL+A to select all and then, while holding down CTRL and using the mouse, click to unhighlight those entries that are not to be removed. — Click Remove. To remove all Call Log entries: — Click Remove All. To move a Call Log entry to your Directory: — Highlight the entry. — Click Add To Directory.
Statistics When you select Statistics from the Tools drop-down menu, the following screen appears. Call handling statistics are tracked by the Attendant Console. You can also view cumulative statistics by opening the archive files that are stored in the Attendant Console/Stats directory. • Statistics: — Calls that Rang in: Shows the number of incoming IC and CO calls. If there is an outgoing call that is placed on hold and it recalls, it is not counted as a call that rang in.
— Calls that Automatically Forwarded: Counts increases every time the Console automatically forwards a call. — Abandoned Calls: Displays a CO call that rang in but was never answered. This does not include calls that automatically forwarded. — Percent of Calls that Recalled: Shows the percentage of calls placed on hold that recalled. It does not include calls placed on transfer hold. — Average Ring Time: Shows the average time that incoming IC and CO calls were ringing, not including recalling.
Conference When you select Conference (or press CTRL+R) from the Tools drop-down menu, the following screen appears. This screen indicates the status of conference setup. You cannot build a conference call using this screen. To build a conference, refer to “Building a Conference” on page 91. Dial Pad When you select Dial Pad (or press CTRL+D) from the Tools drop-down menu, the following screen appears. This allows you to use dial pad on the screen. The dial pad can float anywhere on the screen.
Feature Codes When you select Feature Codes (or press CTRL+F) from the Tools drop-down menu, the following screen appears. You can select a feature code and execute it. This gives you access to station features that are not included on the main Attendant Console. To use a system feature code, do one of the following: 1. If the feature code will require additional digits, enter them in the Number box. Or, to use the entry highlighted in the Directory, check Use Directory. 2.
Messages When you select Messages (or press CTRL+M) from the Tools drop-down menu or press lit MSG status bar, the following screen appears. This dialog provides information on any messages that are waiting at your station. It tells you the source of the messages, time and date stamp, and the number of the messages. See page 94 for details on how to respond to a message.
Page Zones When you select Page Zones (or press CTRL+G) from the Tools drop-down menu, the following screen appears. The Paging feature allows you to make announcements through phone speakers and/or through optional external paging equipment. USING CONSOLE To make a page: 1. Highlight the desired page zone and press ENTER or click Begin Page. OR Double-click on the desired page zone. 2. Make your announcement before the Paging timer expires, then hang up.
Help Drop-Down Menu When you select Help from the Tools drop-down menu, the following menu appears. Select this menu for access to Attendant Console Help and information on the Attendant Console software. • Contents: Displays the contents of the help file. • Requirements: Displays Software and Hardware requirements. See page 4 for more details. • Troubleshooting: Displays troubleshooting information. • Send Feedback: Allows you to send comments to Inter-Tel.
HANDLING CALLS Placing Calls To place a call: 1. Select Number or Name in the Directory and begin typing the name or the telephone number you wish to dial. The Attendant Console searches the directory for the name or number as you type it, and displays a list of partial matches. To decrease the number of matches, continue to enter characters and narrow the search until you can see the name or number you want to select. NOTE: The Attendant Console searches only the first column when you type a name.
Tagging Calls You can specify a name for an outside call with the tagging feature. A record of the call will be stored in your Call Log with the new information. The new name will stay with the call if it moves to other stations in the telephone system. Highlight the call in the Call List and then do one of the following: — Press CTRL+T OR Click Tag Call from the Toolbar OR Select Tag from the Call Handling drop-down menu.
Transferring Calls There are several options for the type of transfer that takes place when you select a destination using the Directory. Initially, you need to set the default transfer mode in the Transfer Options page (see page 14). The User Settings that affect call transfers are: — Default Transfer Type — Hot Dialing TIP: For the fastest transfers, set the Default Transfer Type to Immediate Transfer and enable Hot Dialing.
Announced Transfer To place a call to the destination so you can announce the transfer, do one of the following: — Press CTRL+2 OR Click Annc Trans from the Toolbar OR Select Announced Transfer from the Call Handling drop-down menu. — Then, Complete transfer. NOTE: This method overrides any of the default transfers: the Default Transfer Type, the Hunt Group/Voice Mail immediate transfer options, and the Transfer Type options (see pages 14 and 51 respectively).
Canceling a Transfer You can cancel a transfer at any time before the transfer is completed. To cancel a transfer, do one of the following: — Click Cancel Trn. from the Toolbar OR Select Cancel Transfer from the Call Handling drop-down menu OR Press the Cancel Transfer function key (defaults to F6). Transferring a Call with Hot Dialing Enter the destination number in the directory Name or Number box.
Transferring a Call without Hot Dialing 1. Select or enter the destination number in the Name or Number box. 2. Press ENTER to make the announcement call or transfer the call to the number, depending on your User Settings.
Canceling a Transfer You can cancel a transfer at any time before the transfer is completed. Do one of the following: — Click Cancel Trn. from the Toolbar OR Press the Cancel Transfer function key (defaults to F6) OR Select Cancel Transfer from the Call Handling drop-down menu.
Putting Calls on Hold • Individual Hold: Putting a call on Individual Hold makes it available only at your station. To place a call on Individual Hold, do one of the following: — Click Hold from the Toolbar OR Select Individual Hold from the Call Handling drop-down menu OR Press the Hold function key (defaults to F10). To return to the call on Individual Hold, do one of the following: — Click Answer from the Toolbar OR Press the Answer function key (defaults to F9).
Conference Calls Multi-party conference calls can be established using the Conference Setup dialog controls. The dialog is accessed by selecting Conference from the Tools drop-down menu. In addition to your station, the conference can include up to four parties (including you) in any combination of intercom and outside calls. Establishing a conference is done in two steps: building the conference and connecting the conference.
NOTE: The call still appears in the Call List. If one of the calls is on hold or not connected, the Begin button will be grayed out. 4. Repeat steps 1 and 2 for all calls to be included in the conference. If you copy the wrong call into the Conference Setup list, remove it by highlighting it in the Conference Setup list and clicking Remove Call. This does not affect the Call List, only the Conference Setup list. NOTE: There is no active conference yet.
Inter-Station Messages In the Axxess system version 5.1, the Attendant Console has no knowledge of specific voice mail boxes, as it does not receive information about them. Therefore, the Attendant Console assumes every station has a voice mail box. If a station does not have a mailbox, you must highlight the station in the directory and uncheck Has Mailbox in the Directory Entry Properties dialog. The Attendant Console will not automatically obtain information about unassociated mailboxes.
Responding to a Message If you have waiting messages, the message indicator on the status bar is highlighted green, as shown below. When you double-click MSG, the following screen appears. Each message is identified with the source of the message, time and date stamp, and the number of the messages from the messaging station. NOTE: If a station-to-station message is left more than once between the same two extension numbers, the message count will only display “1.
Removing a Message To remove a message without responding: — From the Messages dialog (displayed through the Tools drop-down menu), highlight the message and click Remove. NOTE: The message is only removed from the list and it stays in the voice mail box until it is deleted from the voice mail box. To remove all the messages in the list: — From the Messages dialog, click Remove All. Dialing a Feature Code To dial a feature code while you are connected to a call: — Press ALT+SHIFT+1 to dial SPCL.
Dialing Digits Some telephone systems may require you to enter digit(s) to reach a destination. For example, when calling a company’s support telephone number, the company’s telephone system might guide you to dial 1 to select a technical support group. To dial digit(s) while you are connected to a call, do one of the following: — Dial the digit(s) by clicking the buttons on the Attendant Console Dial Pad.
PROGRAMMING STATION INFORMATION You can program station information and DND and Reminder messages for individual stations in the Database Programming option in the Tools drop-down menu. NOTE: Only Administrators can access the Database Programming option. The option will be grayed out on the menu for all other user. To begin programming: 1. Select Database Programming from the Console drop-down menu. The following screen appears: USING CONSOLE 2. Click Yes to continue.
Entry to the database programming feature at the Administrator stations can be protected using a password. A password would prevent unauthorized users from altering the system database. NOTE: Passwords are very important to system security. Without sufficient password protection, the System database is vulnerable to unauthorized access. To change the password: — Select Change Password from the Programmer drop-down menu in the System Programmer dialog.
Station Tab To enter information: — While programming, you can double-click on any item in the list to change that item. You can also use the following keyboard shortcuts to edit items without using a mouse: KEYS ESC ENTER TAB SHIFT+TAB UP ARROW DOWN ARROW HOME SPACE As you move from one cell to the next, the new cell becomes a text box. You can edit the selected item, or move to another field.
If you type “130” it will find and select the station with extension “1300”. You could continue typing to select the station with extension “1308” or you could start editing the currently selected station. • Descriptions and Usernames: You can program or change the description and/ or username for any station. 1. Scroll through the extension number list to locate the station you want to program. 2. Highlight the station you wish to program and double-click on the Description or Username field.
• Administrator Stations: You can program a keyset station to be an Administrator station, or you can remove its Administrator status. (You cannot program this for your own station or a single-line station.) 1. Scroll through the extension number list to locate the station you want to program. 2. Highlight the station you wish to program and double-click on the check box in the Administrator field. 3. Enter the extension number of the station you wish to serve as the attendant for this station.
2. The dialog contains only the devices that the Console can swap with (i.e., you cannot swap a keyset with a single line). 3. Highlight the station you would like to swap with and click OK.
• Toll Restrictions: You can determine the toll restriction classes of service assigned to each station. 1. Scroll through the extension number list to locate the station you want to program. 2. Click Toll Restrictions to view the following screen. — Move the desired toll restrictions from the Exclude Toll Restriction list to the Include Toll Restriction list, as follows: • Highlight a toll restriction in the Exclude list and click Add-> to move it to the Include list.
DND/Reminder Tab To Program Do-Not-Disturb and Reminder Messages: — In the DND/Reminder tab you can delete or change the texts for the Do-Not-Disturb and Reminder messages. The new messages can be any value (up to 16 characters). When the system has a programmed Primary and Secondary Language, the system has default messages in both languages. (Available languages are American English, British English, Spanish, and Japanese.
To change a message: NOTE: Each node has its own list of DND or Reminder messages that can be used only on that node. Changing messages in the Console Database Programming will override any existing messages in a network. 1. Highlight the desired message, as shown above, and click Edit DND or Edit Reminder below the list. The following screen appears: 2. Enter the new message in the text box. Click OK to save your changes and exit to the previous screen. (Or click Cancel to exit without saving changes.
ADMINISTRATOR DATABASE PROGRAMMING PLANNING SHEETS ADMINISTRATOR DATABASE PROGRAMMING PASSWORD: ___________________________ STATION PROGRAMMING: For each station to be programmed, record the following information: Description: Username: Extension Number: This station's attendant: Administrator station? Toll restriction classes of service: Yes or No CHANGING STATION EXTENSION NUMBERS: OLD EXTENSION NUMBER 106 NEW EXTENSION NUMBER Inter-Tel® Attendant Console User Guide
DO-NOT-DISTURB MESSAGES: DEFAULT MESSAGE NEW PRIMARY LANG. MESSAGE NEW SECONDARY LANG.
REMINDER MESSAGES: DEFAULT MESSAGE NEW PRIMARY LANG. MESSAGE NEW SECONDARY LANG.
Troubleshooting This chapter contains troubleshooting information for the Attendant Console that is used with the Inter-Tel® Axxess® Converged Communications Platform and the InterTel 5000 Network Communications Solutions. It includes a discussion of error messages and answers to commonly asked questions about Attendant Console operation. If you cannot locate the troubleshooting information you need in this chapter, call your Inter-Tel dealer for additional assistance.
stream in a TCP/IP format, which the Console understands. The Switch Transceiver, converts the OAI stream from an RS232 format into a TCP/IP format using a physical PC COM Port. The Axel Office Server converts the OAI stream from an RS232 format into a TCP/IP format, which the Console understands. NOTE: The Inter-Tel 5000 does not have RS232 system serial ports.
A: Yes. In order for the Console or any System Level II OAI application to receive information from a node, the OAI stream must be sent in a TCP/IP format across the LAN/WAN. Note that the CPC and CP Server in the Axxess system and the CS-5200/5400 in the Inter-Tel 5000 system requires the CT Gateway to unify the OAI streams from multiple nodes.
Q: DO I NEED MULTIPLE CT GATEWAYS TO CONNECT TO MULTIPLE CTI APPLICATIONS? A: No. The Multi-App CT Gateway is able to communicate with an infinite number of CTI applications. Q: WHAT IS AN APPLICATION TRANSCEIVER FOR THE AXXESS SYTEM? WHEN DO I NEED IT? A: An Application Transceiver is software that converts the OAI stream from a TCP/IP format to RS232. The Application Transceiver is used only with programs that can communicate only via RS232.
TROUBLESHOOTING THE INSTALLATION During the installation, you may see one of the following Warning or Error Messages: ERROR OR WARNING PROBLEM FIX File In Use Warning The file exists on your PC and is in Close all other applications before use. continuing the installation. Select OK to continue. EXE File In Use Error An earlier installation of Attendant Select OK and close the earlier Console software is currently in use. version. Restart the installation.
ERROR MESSAGES CONNECTION ERRORS The Attendant Console connects to the telephone system via a System OAI Server. When the attempt to connect fails, the system provides short error messages in the start-up window. The Attendant Console will automatically retry the connection every 15 seconds. You can override this default by selecting the Retry Now button from the start-up window. The help button will give more detailed information for each error message.
ERROR Connection Refused POSSIBLE PROBLEM Wrong TCP port FIX Verify the TCP port. To do so, select Options from the Console drop-down menu. On the Connection tab, select the OAI Server and click Edit. The TCP port must be the same as the OAI Server TCP Port. The default TCP Port of an OAI Server is 4000. The System OAI Switch Transceiver (Axxess only) and the CT Gateway provide configuration screens to change the port.
ERROR POSSIBLE PROBLEM FIX Waiting for In an Axxess system, the Axel Verify the hardware cables between the Axel response from Office Server unable to com- Office Server and the Axxess system are proptelephone sys- municate with telephone sys- erly attached. tem tem Verify the system is using the proper serial cable (part number 813.1682) and modular adapter (part number 804.2545). These parts are available in the System OAI PC Connection Kit (part number 828.
ERROR POSSIBLE PROBLEM FIX CT Server, Switch Transceiver (Axxess only), CPC, or Call Processing Server for the Axxess system or the CS-5200/ 5400 in the Inter-Tel 5000 system not responding Verify the Attendant Console is using the correct OAI password. To do so, select Options from the Console drop-down menu. On the Connection tab, select the OAI Server and click Edit. This password must match the password required by the OAI Server. NOTE: This password is case sensitive.
ERROR Destination Address Required Invalid Station Password Invalid OAI Password POSSIBLE PROBLEM FIX The Attendant Console cannot Verify the IP address of the OAI Server comconnect to the OAI Server IP puter. To do so, select Options from the ConAddress. sole drop-down menu. On the Connection tab, select the OAI Server and click Edit. If the OAI Server is the CT Gateway, the IP address must match the IP address in the CT Gateway Application Settings dialog.
ERROR POSSIBLE PROBLEM Network is Unreachable FIX The Attendant Console cannot Verify the OAI Server IP address. To do so, communicate with the OAI select Options from the Console drop-down Server computer. menu. On the Connection tab, select the OAI Server and click Edit. If the OAI Server computer is running and the Attendant Console knows the correct IP address, contact your Network Administrator.
ERROR POSSIBLE PROBLEM Software This is usually a network error. Caused Connection Abort FIX Try the software again. If the software is still not working, contact your Network Administrator. Ping the remote OAI Server. If it does not respond, it may be offline or there may be a network problem. If it does respond, then try reconnecting. If the Attendant Console still doesn’t work, the OAI Server may have terminated.Ping the router address.
ERROR POSSIBLE PROBLEM FIX Cannot Com- Incorrect node number setting municate with Telephone System Node Select Options from the Console drop-down menu. On the Connection tab, verify the Attendant Station node matches the node of your telephone. If your telephone has a LCD display, you can determine the correct node by resetting your telephone. In an Axxess system, System Troubleshoot the connection following the OAI Switch Transceiver -- instructions provided with the transceiver.
ERROR POSSIBLE PROBLEM Socket Dis- The telephone system is conabled Error figured to reject System OAI Level 2 connections via TCP/ IP. FIX In an Axxess system, to enable System OAI Level 2 sockets your telephone System Administrator needs to: • • • • Select System - Premium Features in the System Database Programming. Change the System OAI Third Party Call Control 's value to Yes. Note that it requires 30 feature units. Select System - Cabinets - CPU - Sockets in the System Database Programming.
ERROR POSSIBLE PROBLEM The OAI Server In an Axxess system, the Axel unexpectedly Office Server is already in use closed the con- by another application nection Switch Transceiver, CPC, or Call Processing Server in an Axxess system or a CS-5200/ 5400 in an Inter-Tel 5000 system not responding FIX Only one application can use a serial port. Verify the console is connecting to the correct TCP port To do so, select Options from the Console drop-down menu. The Connection tab shows the TCP port.
FREQUENTLY ASKED QUESTIONS Following are answers to commonly asked questions about Attendant Console operation. They are divided into general topics to help you locate the information quickly. If you cannot locate the answer to your question in the following list, call your Attendant Console dealer for assistance.
MUTING YOUR PHONE MICROPHONE Q: WHEN ANOTHER STATION USER PLACES ME ON HOLD, WHY WON'T THE MICROPHONE MUTE WORK? A: You cannot mute the microphone on your phone if you are connected with another station and the other party places you on hold. VOLUME Q: I SET MY ENDPOINT VOLUME, BUT IT KEEPS CHANGING. WHY? A: There are separate volume levels for the different functions of your phone (handsfree calls, handset calls, etc.). Changing one volume setting will not change the other settings.
TIME DIFFERENCES Q: WHY DOESN'T THE TIME ON MY COMPUTER MATCH THE TIME SHOWN ON MY PHONE? A: The time shown on the computer display may not match the time shown on the attached phone’s display because the PC clock controls the computer display and the telephone system controls the phone display. Q: I SET A REMINDER MESSAGE, BUT IT DID NOT SIGNAL ME EXACTLY AT THE TIME I REQUESTED IT TO. WHY NOT? A: Reminder messages are controlled by the clock in the telephone system, not the clock on your PC.
MAILBOX SETTINGS Q: WHY IS THE “HAS MAILBOX” OPTION IN THE DIRECTORY ENTRY PROPERTIES DIALOG UNAVAILABLE (GRAYED OUT)? A: “Has Mailbox” is available only when a station or hunt group is selected. Also, if you are running the Axxess system version 5.2 or later software or Inter-Tel 5000 version 1.0, this option is never available, because the Attendant Console receives the mailbox information directly from the Telephone System. NOTE: The “Has Mailbox” option is available when the Axxess system is version 5.
128 Inter-Tel® Attendant Console User Guide
Index A Action bar 31 Adding a call to the conference 92 Adjusting the volume 55 Administrator features night mode 1 setting time and date 1 system alarms 2 Administrator database programming planning sheets 106 Administrator stations 48, 101 Alarms see also Major alarms and Minor alarms Announced transfer 86 Answer button 83 Answering calls 83 Attendant Console 5 Attendant Console setup options 124 Attendant stations 100 B Begin Conference button 3, 91, 92 Begin Page button 1 Building a conference 91 C
conference calls 91 Drop-down menus 31, 34 E Entering Information 99 Error messages 114 software installation 113 Exit 39 Extension numbers 100 F Feature codes 73, 79 system refresh 10 Features access to 106 Features tab 31, 56 run button 56 Floppy disk drive 4 Forwarding see call forwarding or system forwarding 106 Frequently asked questions 124 Frequently asked questions about OAI Configuration 109 Function keys 124 G Getting started 3 Group lists 2 Group setup 76, 80 H Handling calls 83 Handset 83 Ha
Night mode 2 network 1 O Options 39 P Page tab 1, 31 Page Zones 81 system refresh 10 Page zones 1 Parallel port 4 Part numbers 2 Performing a system refresh 10 Placing calls 83 Program Settings 16 Program Tab 16 Programming do-not-disturb and reminder messages 104 Programming station information 97 Properties general restore for incoming call 124 Putting calls on hold 90 R RAM 4 Refresh 10 Related documentation 2 Responding to a message 94 Restore program when call rings troubleshooting 124 Ringing calls
V VGA 4 Video card 4 View drop-down menu 63 View menu 34 shortcut panels 56 Voice mail group lists 2 mailbox maintenance 2 132 Volume 125 Volume bar 31 Volume drop-down menu 55 Volume menu 34 W Warnings tab 24 Welcome 1 Window tabs 31 Inter-Tel® Attendant Console User Guide
Part No. 835.2270 Issue 3.
