User guide
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INT4000
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Table Of Contents
Front Cover
Notice
Contents
Getting Started
Introduction
About the Telephone System
What the Administrators Can Do for You
INT4000 Features
Dialpad and Indicators
Basic Message Display Functions
Basic Button Functions
Display
Installing the INT4000
Connecting the Telephone Cord
Connecting Power to the Base and Charger Units
Attaching the Belt Clip to the Handset
Charging the Handset Battery Pack
Wall Mount Installation
Standard Wall Plate Mounting
Direct Wall Mounting
Charging Unit Wall Mounting
Answering and Placing Calls
Introduction
Starting the Endpoint
Internal Calls
Placing Internal Calls
Changing Channels
Receiving Internal Calls
External Calls
Placing External Calls
Receiving External Calls
Emergency Calls
Call Waiting
Placing Calls on Hold
Muting the Microphone
Placing Conference Calls
Transferring Calls
Transferring to Another Extension
Transferring to an External Number
Using Reverse Transfer
Forwarding Calls
Manual Call Forwarding
Redirecting Calls
Automatic System Forwarding
Redialing a Number
Displaying Information on Your Endpoint
Date, Time, Name, and Extension Number
External Party’s Name and Number
Using a Headset
Using Do-Not-Disturb Mode
Using Reminder Messages
Call Features
Setting Endpoint Preferences
Changing Volume Levels
Selecting a Ring Tone:
Turning the Handset Ringer On and Off
Returning to Default Operation
Speed Dialing
Station Speed Dial
Programming Station Speed-Dial Numbers
System Speed Dial
Paging
Performing a “Hookflash” During a Call
Programming Your Feature Buttons
Using Account Codes
Default Feature Codes
Outside Line Access Codes
Extension Numbers
General Feature Codes
Using Call Logging
Using Telephone Directories
Telephone Directory
Programming Remote Feature Access
Requesting Agent Help
Hunt Groups
Working in Hunt Groups
ACD Hunt Groups
Hunt Group Calls Enabled/Disabled
Logging In to ACD Hunt Groups
Logging Out of ACD Hunt Groups
Ending an ACD Hunt Group Call
Troubleshooting
Introduction
Frequently Asked Questions (FAQ)
Index
Back Cover
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