MITEL INT4000 User Guide
Notice This guide is released by Mitel Networks Corporation and provides information necessary to use Mitel products. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Important Safety Instructions and Precautions WARNING When using your endpoint equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. • Avoid using an endpoint (other than a cordless type) during an electrical storm.
Safety Instructions For use with CSA Certified (NRTL/C) Inter-Tel Converged Communications Platforms only: When using your endpoint equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Read and understand all instructions. • Follow all warnings and instructions marked on the product. • Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
Software Updates CAUTION Handset Damage Hazard. Do not use your handset or disconnect it from the power supply while it is updating software. The handset may require occasional software updates when new versions are available. The handset is configured to download the updates automatically. Contact your system administrator for more information.
Privacy Cordless endpoints are radio devices. Communications between the Handset and Base Unit of your cordless telephone are accomplished by means of radio waves which are broadcast over the open airways. Because of the inherent physical properties of radio waves, your communications can be received by radio receiving devices other than your own cordless telephone unit. Consequently, any communications using your cordless telephone may not be private.
Notice to Canadian Customers The Class A digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Contents Contents Getting Started 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About the Telephone System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 INT4000 Features . . . . . . . . . . . . . . . . . . . .
Contents Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Transferring to Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Transferring to an External Number. . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Intelligent Directory Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Basic Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started Getting Started Introduction The instructions in this guide are for using the INT4000 endpoint. It is designed to work on the Mitel 5000 systems. Your handset should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance. Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions.
Getting Started INT4000 Features Your INT4000 shown here contains many features and accessories. The default handset feature descriptions are described below; however, your handset may be programmed differently. Contact your system administrator for more information.
Getting Started Basic Message Display Functions Icon Function Action The connection has been Press made between the handset and the base unit. TALK to answer or make a call. The handset ringer switch Press and hold ON/OFF MUTE on the side of handset is turned off. to turn the ringer on. The handset battery pack is low and needs to be charged. See “Charging the Handset Battery Pack” on page 8 for information on charging the battery. Basic Button Functions Button If You.. Press You Can...
Getting Started Display Your INT4000 has two lines of display with 16 characters per line. When your endpoint is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display reminder messages, Do-Not-Disturb (DND) messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc. Because the display can only support 16 characters, you may see a few abbreviations.
Getting Started Installing the INT4000 Select a location for the INT4000 that is away from excessive heat or humidity. The base unit of your INT4000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack. The base unit can also be mounted on a standard wall plate using the included wall plate adapter. Keep the base unit and handset away from sources of electrical noise (motors, fluorescent lighting, computers).
Getting Started Connecting Power to the Base and Charger Units Connect the smaller AC adapter with the yellow ring on the connector to the yellow jack on the back of the charger unit, as shown here. CHARGER UNIT Charging Unit Connect the other AC adapter to the back of the base unit, as shown here. Base Unit To Telephone System AC Adaptor NOTE Page 6 Do not route the power cord where it can create a trip hazard, or become worn and create a fire or other electrical hazard.
Getting Started Attaching the Belt Clip to the Handset You can use the belt clip to attach the handset to your belt or pocket for convenient portability. To attach the belt clip to the handset: 1. Snap the cover tab out of the belt clip notch on the top of the handset. 2. Slide the clip into the tab slot, as shown on the right. The belt clip is designed to fit snugly into the handset. Cover Tab Belt Clip 3. Press firmly until the belt clip snaps into place. To remove the belt clip from the handset: 1.
Getting Started Charging the Handset Battery Pack To charge the battery pack: 1. Place the handset into the charger unit. 2. Verify the CHARGE indicator lights. If the CHARGE indicator does not light, check to see that the AC adapter is plugged in and that the handset is making good contact with the charger unit contacts. Charge Indicator NOTE The handsets are programmed to work a specific Base Unit. You cannot switch to a new handset or new Base Unit without having it reprogrammed by Mitel.
Getting Started Installing the Battery Pack in the Handset To install the battery pack: 1. Remove the battery cover by pressing the latch and sliding the cover down and off of the handset. Battery Cover 2. Connect the battery pack connector, observing correct polarity to the jack inside the battery compartment, as shown on the right. 3. Replace the cover and slide it up until it latches into the handset. NOTE Do not exert any force on this connection. It could cause damage to the battery or handset.
Getting Started Wall Mount Installation Your INT4000 is designed to be mounted on a standard wall plate. Standard Wall Plate Mounting To attach the wall mount stand to the base unit: 1. Slide the wall mount stand into the notches at the top of the base unit, rotate the wall mount stand down and snap it into place, as shown on the right. 2. If you haven’t done so, plug the AC adapter into the base unit as previously described. Wall Mount Stand 3.
Getting Started Direct Wall Mounting If you do not have a standard wall plate, you can mount your endpoint directly on a wall. Before mounting your endpoint, consider the following: • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. • Ensure the wall material is capable of supporting the weight of the base unit.
Getting Started Charging Unit Wall Mounting The charging unit is also designed to be wall mounted. Before mounting the charging unit, consider the following: • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. • Ensure the wall material is capable of supporting the weight of the charging unit.
Getting Started 3. Slide the wall mount stand into the notches on the bottom of the charging unit, as shown on the right. Notches 4. Place the charging unit on the posts of the wall screws and push down until it is firmly seated, as shown on the right. 5. Plug the AC adapter into a standard 120V AC wall outlet.
Answering and Placing Calls Answering and Placing Calls Making and receiving calls is the basic purpose of any endpoint. With your INT4000, you can place and receive internal and external calls and make emergency calls. NOTE Ask your System Administrator for a list of extensions. Introduction Now that you know what your INT4000 endpoint can do, it is time to start using it. In this section, you will learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more.
Answering and Placing Calls Internal Calls Your extension number allows other people to place internal (intercom) calls to you, without any extra codes. And, because every endpoint in your telephone system is assigned an extension number, you can call other people in your system quickly and easily. Ask your System Administrator for a list of extensions. Placing Internal Calls To place an internal call: 1. Press 2.
Answering and Placing Calls Receiving Internal Calls To receive an internal call: Press or lift the handset out of the charger unit. TALK To redirect a ringing call to another extension or to an external number: Press and SPCL 3 3 1 . Enter the extension or external number to which you want to redirect the call. See redirecting a ringing call below for more information. External Calls With external calls, you can talk to people who are not members of your telephone system.
Answering and Placing Calls Emergency Calls To make an emergency call: Press the CALL button and dial emergency number. 9 1 1 to automatically place a call to the preset Call Waiting If you receive a call while you are already on another call, you will hear a “call waiting” tone and/or you will see a display. To respond to a waiting call: • To end the current call: Press TALK . The waiting call rings in. Answer by pressing TALK again.
Answering and Placing Calls Placing Conference Calls With the Conference feature, you can establish a conference call with up to three internal and/or external parties (four, including you). To place a conference call: While on the first call, press 2. Place an internal or external call. To place the call on hold, press necessary, repeat this step to place one more call on hold.) 3. Press SPCL and 5 and to put the call on hold. 1. SPCL 5 SPCL and 5 .
Answering and Placing Calls Transferring to an External Number 1. Press 2. Select an outgoing line and dial the desired telephone number. 3. Wait for an answer, announce the call, and then press XFER . TALK . If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller. Using Reverse Transfer The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ringing or holding at another endpoint.
Answering and Placing Calls 2. Do one of the following: • To forward to an external telephone number: Select an outgoing line and dial a telephone number. • To forward to an extension number: Dial the extension number. • To forward to your message center: Press MSG. NOTE To use the MSG button, your System Administrator must program them in Database Programming. To cancel any call forward request: Dial 3 5 and press 5 .
Answering and Placing Calls Displaying Information on Your Endpoint Your INT4000 has two lines of display where you can view information, such as the date and time or the external party’s name and number. Date, Time, Name, and Extension Number You can temporarily display the system date and time, your username, and your extension number at any time. To show the date and time display (while on a call, in DND, etc.): Press SPCL and 3 0 0 .
Answering and Placing Calls Using Do-Not-Disturb Mode If you are away from your desk, or if you do not want to be disturbed, you can use the DND feature. This halts all pages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, they hear a repeating signal of four fast tones and, if they have a display endpoint, see the DND message you have selected.
Answering and Placing Calls To enable DND: 1. Dial 2. Dial the two-digit number corresponding to the message you want to use. 3. If desired, customize the second display line by dialing the desired numbers or letters as described below: 3 7 2 . • Remain in numeric mode: Press the dialpad buttons to dial the desired numbers. Press # for a hyphen (-) or press * for a colon (:). Press FORWARD once to enter a space, or press BACKSPACE if you need to backspace.
Answering and Placing Calls Using Reminder Messages Never be late for a meeting again! With Reminder Messages, you can program your endpoint, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones, and your display shows the message. If you are on a call, you still hear the tones, and the message displays for ten seconds. Then the display returns after you hang up.
Call Features Call Features The following sections describe call-related features. In this section, you’ll learn how to set preferences for your endpoint, program buttons, use directories, and perform various functions. Setting Endpoint Preferences Your endpoint is automatically set to specific defaults; however, you can configure many of these settings at any time. Changing Volume Levels You can select a low, medium, high, or maximum volume level. To change a volume level: During a call press level.
Call Features Speed Dialing Speed dialing allows you (and your System Administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed-Dial) or in the telephone system (System Speed-Dial) and is identified by a location number. Once programmed, you can then quickly dial these numbers by entering a feature code and dialing the desired location number.
Call Features 4. Dial the extension number or telephone number to store. • Change to numeric mode: Press MSG and then press the dialpad buttons to dial the desired numbers. Press # for a hyphen (-), for a colon (:), FORWARD to leave a space, or BACKSPACE to backspace. If your number includes an asterisk, pound, a hookflash (a quick hang up and release), or a pause, press SPCL once for an asterisk, twice for a pound, three times for a hookflash, or four times for a pause.
Call Features Paging The Paging feature allows you to make an announcement through endpoint speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every endpoint in the system, this feature uses page zones. Each zone contains a different combination of extensions and external paging equipment, and is programmed by your System Administrator.
Call Features Programming Your Feature Buttons Depending on how your system is programmed, some of your feature buttons may be “user-programmable.” If so, you can program them with any of the feature codes listed in the back of this user guide or with extension numbers. In addition, you can combine the feature button and Station Speed-Dial functions to program a feature button to dial an outside number. To program a user-programmable feature button: 1. Dial 2.
Call Features Default Feature Codes Use the blank spaces below to enter custom feature codes, if necessary. Outside Line Access Codes Access Code Name Select Line Group 1-208 Access Code New Code 92001-92208* Automatic Route Selection 92000* Emergency Call 911 (999 in Europe) Outgoing Call 8 *These defaults may differ depending on the software version.
Call Features Feature Name Feature Code Default Station 394 Directory (IDS or Basic) 307 Display Time And Date 300 Do-Not-Disturb 370 Do-Not-Disturb Cancel 371 Do-Not-Disturb On/Off 372 Do-Not-Disturb Override 373 Enhanced Speakerphone Enable 310 Feature Button Default 395 Group Listen 312 Handsfree On/Off 319 Headset On 315 Headset Off 316 Headset On/Off 317 Hold – Individual 336 Hold – System 335 Hookflash 330 Hunt Group Remove 322 Hunt Group Replace 323 Hunt Group
Call Features Feature Name Feature Code System Forward On/Off 354 System Speed Dial 381 Switch Keymap 399 Transfer To Hold 346 Transfer To Ring 345 New Code Using Call Logging Call Logging may or may not be available depending on your software version and system settings. NOTE The Call Logging feature stores a record of your missed, received, and dialed calls. A maximum of 20 entries can be stored in each of the three call logs.
Call Features Using Telephone Directories With telephone directories, you can use the dialpad to find names and numbers. You can then use the directory information to make calls and access features. The telephone directory searches for and connects to contacts or access features. Telephone Directory There are three subdirectories available in the Telephone directory: • Intercom: Find (and dial) intercom extensions. • Outside: Find (and dial) outside numbers listed in the company directory.
Call Features To search for a directory name or feature using IDS: 1. Dial 3 0 and select one of the following options: 7 • Press 1 for the Intercom directory. • Press 2 for the Outside directory. • Press 3 for the Feature directory. 2. Press the dialpad buttons to enter characters (up to 16 characters). See the following table for dialpad button character descriptions. Each dialpad button represents several characters.
Call Features 4. Press # to begin the search. 5. Press # to dial a number or activate a feature code while the entry is displayed. Number of Times to Press Button Button 1 2 3 4 5 1 - & ( ) 1 2 A B C ' 2 3 D E F ! 3 4 G H I * 4 5 J K L # or / * 5 6 M N O N or # * 6 7 P Q R S 7 8 T U V ? 8 9 W X Y Z 9 0 @ : . , 0 *The character available depends on the software version.
Call Features Remote Feature Access To access your endpoint from another endpoint: . 1. Dial 2. Enter your extension number. 3. Enter your password followed by 3 5 9 # . You can now use any of the following features. To change the station password using Remote Programming: a. Dial 6 . b. Enter the new password, followed by # . c. Enter the new password again for verification, followed by # . To turn on Do-Not-Disturb: 1. Dial 2.
Call Features To use the Agent Help feature while on a call: 1. 7 5 . If you hear repeating tones, the Agent Help feature is Press SPCL and 3 not available at your endpoint, you already have four parties in your call, not enough system circuits are currently available, or the Agent Help Extension is in Do-No-Disturb. 2. Dial the Agent Help Extension number, if required. (Your endpoint may be programmed to dial the number automatically.
Hunt Groups Hunt Groups Your system may be programmed with “hunt groups.” Hunt groups are groups of endpoints that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common extension) or a specific member (using the individual extension). Working in Hunt Groups The members of these hunt groups and the common extension(s) are programmed by your System Administrator.
Hunt Groups 2. Do one of the following: • Enter the desired ACD hunt group number. • Press # to log into all of your ACD hunt groups at once. The display shows AGENT LOGIN AGENT ID. If you entered an invalid hunt group number, the display shows NOT AN ACD HUNT GROUP, and you hear repeating tones. 3. Do one of the following: • To log into ACD hunt group(s) using Agent IDs: Enter your Agent ID. The display shows AGENT LOGGED INTO ALL ACDS.
Hunt Groups Logging Out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group 1. Do one of the following: • Dial 3 2 8 to log out of all of your ACD hunt groups at once. The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirmation tone. • Dial 3 2 7 to log out of one hunt group at a time.
Troubleshooting Troubleshooting Introduction If you want to know more about your endpoint this is the section for you. With additional information and FAQs, you should be able to find answers to most of your questions. Because the telephone system is very flexible and programmable, the procedures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administrator can tell you how your system differs and how to use the features.
Troubleshooting Frequently Asked Questions (FAQ) This section includes some of the most frequently asked questions. If you have problems with your endpoint, refer to this section before you contact your system administrator or Mitel. Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.
Index Index A F Abbreviations 4 Features 2 About the Telephone System 1 Forwarding Calls manual call forwarding 20 Answering and Placing Calls 15 Attaching the Belt Clip to the Handset 7 Frequently Asked Questions (FAQ) 46 Automatic System Forwarding 21 G B General Feature Codes 32 Basic Button Functions 3 Basic Message Display Functions 3 H C Handset Call 27 Hunt groups blank display 1 logging out of 43 Call Features 27 Call Waiting 18 Charging I the handset battery pack 8 unit wall moun
Index R T Receiving External Calls 17 Telephone Directory 35 Receiving Internal Calls 17 Transferring Calls to another extension 19 Requesting Agent Help 38 transferring to an external number 20 S transferring to another extension 19 Troubleshooting 45 Setting Endpoint Preferences 27 Speed Dialing 28 U station speed dial 28 system speed dial 29 Using a Headset 22 Standard Wall Plate Mounting 10 Using Call Logging 34 Starting the Endpoint 15 Using Reminder Messages 25 System Speed Dial 29
Part No. 935.
