Headset Compatibility Guide Release 1.
Headset Compatibility Guide NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Headset Compatibility Guide Contents ABOUT THIS DOCUMENT ............................................................................................ 4 IP Phones Scope ................................................................................................................................................. 4 Mitel Headset Support ....................................................................................................................................... 4 Mitel-Branded Headsets ............
Headset Compatibility Guide About This Document This guide provides compatibility details of headsets that were tested against various Mitel products. Our partners and customers should consider these when deploying Mitel solutions. IP Phones Scope This document only covers the 6900 IP Phones, 6800 SIP Phones, and IP400 Phones Mitel Headset Support Mitel-Branded Headsets The following is list of supported Mitel branded headsets for both SIP and MiNET.
Headset Compatibility Guide Mitel does not guarantee the compatibility of any third-party headset, we have tested the headsets listed in this document against the specified devices / firmware releases and certified their interoperability as captured herein. • Third-party headset vendor software (for example, PC utilities) is not supported nor managed by Mitel. Customers should contact the third-party headset vendor directly for any questions or issues on such products.
Headset Compatibility Guide IP Phones Mitel has verified the following headsets. The specific Mitel release is provided for headsets that passed testing. Headsets that have been tested but failed to meet compatibility requirements will be marked as non-compliant (NC). See Appendix for specific callouts on feature limitations or special configuration requirements.
Supported Mitel Branded Headsets for SIP and MiNET The following is a summary of the Mitel branded headsets supported with the various models of Mitel’s phones for SIP and MiNET.
Headset Compatibility Guide Supported Third-Party Headsets and Features for SIP The following is a summary of the features supported on third-party headsets for SIP.
Headset Compatibility Guide USB Plantronics Blackwire 7225 USB Plantronics Savi WS440 + USB DECT dongle USB Sennheiser USB Sennheiser SC260 USB CTRL II (6) SD Pro 2 ML SetId v1.1144.1.1060 USB v.1060 Base v28.27, Headset v28.28, Tuning v15, USB v138 15.05.4D.413 175 SIP 6.0 Yes Yes (7) Yes No Yes Yes Yes Yes No Yes Yes No Yes No Yes Yes Yes Yes No Yes SIP 6.0 SIP 6.0 SIP 6.
Headset Compatibility Guide Supported Third-Party Headsets and Features for MiNet The following is a summary of the features supported on third-party headsets for MiNet: • For Analog and EHS/DHSG headsets: Testing is done on 6910, 6920, and 6930 • For Bluetooth headsets: Testing is done on 6930, and 6940 • For USB headsets: Testing is done on 6920, 6930, and 6940 Headset Type Analog Vendor Analog Jabra Analog Sennheiser EHS/DHSG Jabra EHS/DHSG Jabra EHS/DHSG Jabra EHS/DHSG Plantronics B
Headset Compatibility Guide USB Plantronics USB Voyager Focus + USB Dongle (BT600) Plantronics Blackwire 7225 USB Plantronics Savi WS440 + USB Adapter (D100Y) USB Sennheiser SC260 USB CTRL II (6) USB Sennheiser USB Sennheiser Headset Version: V.500 BT600 Version: V.2006 Firmware Version: SetId: v.1.1144.1.1060; USB: v.1060 Base v28.27, Headset v28.28, Tuning v.15, USB v.138 15.05.83.
Headset Compatibility Guide Appendix A Configuring Jabra Engage 65 USB Headset 1. On Jabra Direct, navigate to Jabra Engage 65 > Device > Headset and a. Set Sidetone to ON. b. Set Headset busylight to ON. c. Set Pairing without docking to ON. d. Set Headset conferencing to ON. e. Set Powernap to ON. f. Set Optimize audio for music to ON. g. Click Apply.
Headset Compatibility Guide 2. On Jabra Direct, navigate to Jabra Engage 65 > Device > Base and a. Set Call merging to ON. b. Set Default phone for outgoing calls to Softphone. c. Set Answer call when undocking the headset to ON. d. Click Apply. 3. On Jabra Direct, navigate to Jabra Engage 65 > Device > Softphone (PC) and a. Set Softphone connection to ON. b. Set Call control with softphone to ON. c. Set Playback device type to Audio device. d. Set Open softphone line when undocking headset to ON. e.
Headset Compatibility Guide 4. On Jabra Direct, navigate to Jabra Engage 65 > Device > Desk Phone and a. Set Desk phone connection to OFF. b. Click Apply. Configuring Jabra Engage 65 EHS/DHSG Headset 1. On Jabra Direct, navigate to Jabra Engage 65 > Device > Headset and a. Set Sidetone to ON. b. Set Headset busylight to ON. c. Set Headset conferencing to ON. d. Set Pairing without docking to ON.
Headset Compatibility Guide e. Set Powernap to ON. f. Set Optimize audio for music to ON. g. Click Apply. 2. On Jabra Direct, navigate to Jabra Engage 65 > Device > Base and a. Set Call merging to ON. b. Set Default phone for outgoing calls to Desk phone. c. Set Answer call when undocking the headset to ON. d. Click Apply.
Headset Compatibility Guide 3. On Jabra Direct, navigate to Jabra Engage 65 > Device > Softphone (PC) and a. Set Softphone connection to OFF. b. Click Apply. 4. On Jabra Direct, navigate to Jabra Engage 65 > Device > Desk Phone and a. Set Desk phone connection to ON. b. Set Base ringtone volume to High. c. Set Ringtone in headset to ON. d. Set Automatic detection of hook lifter type to OFF. e. Set Electronic hook lifter to DHSG. f. Set Open desk phone line when undocking the headset to ON. g.
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Headset Compatibility Guide Appendix B Configuring Jabra Engage 50 USB Headset Note: Jabra Engage Link (USB-A connection) is required. 1. On Jabra Direct, navigate to Jabra Engage 50 > Device > Softphone (PC) and a. Set Call control with softphone to ON. b. Set Ringtone in headset to ON. c. Click Apply. 2. On Jabra Direct, navigate to Jabra Engage 50 > Device > Controller and a. Set Mute icon button to Mute. b. Set Hook icon button to Call Handling. c. Click Apply.
Headset Compatibility Guide 3. On Jabra Direct, navigate to Jabra Engage 50 > Device > Headset and a. Set Headset busylight to ON. b. Click Apply.
Headset Compatibility Guide Appendix C Configuring Jabra Evolve2 40 USB Headset 1. On Jabra Direct, navigate to Jabra Evolve2 40 > Device > Softphone and a. Set Call control with softphone to ON. b. Set Ringtone in headset to ON. c. Click Apply.
