User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 87
Troubleshooting
Q: WHY DON'T THE FUNCTION KEYS WORK LIKE THEY'RE DESCRIBED IN THE USER GUIDE?
A: The function keys are programmable. Yours may have been reprogrammed to new set-
tings. See page 42.
Directories
Q: WHY IS THE NAME IN THE ATTENDANT CONSOLE DIRECTORY DIFFERENT FROM THE NAME SHOWN
IN
THE TELEPHONE INTERCOM DIRECTORY AND ON MY PHONE DISPLAY?
A: The telephone system Intercom Directory and phone display identifies intercom numbers
using their programmed usernames, while the Attendant Console directory uses their pro-
grammed description. The description reflects the directory name format of the telephone
system database (Last, First).
Muting Your Phone Microphone
Q: WHEN ANOTHER STATION USER PLACES ME ON HOLD, WHY WON'T THE MICROPHONE MUTE
WORK?
A: You cannot mute the microphone on your phone if you are connected with another station
and the other party places you on hold.
Volume
Q: I SET MY PHONE VOLUME, BUT IT KEEPS CHANGING. WHY?
A: There are separate volume levels for the different functions of your phone (handsfree calls,
handset calls, etc.). Changing one volume setting will not change the other settings.
Conference Calls
Q: WHY CAN'T I INCLUDE A VOICE PROCESSING UNIT IN A CONFERENCE?
A: A Voice Processing Unit application is not a valid conference party. However, a conference
can be transferred to a Voice Mail application to allow the conference parties to use the
Voice Mail features. When you transfer the conference to voice mail, the system waits for
you to enter the mailbox number. If you do not enter a mailbox number before you hang up,
the conference will be connected to the voice mail unit and a conference party must enter
the mailbox number after listening to the introductory voice prompts. The conference par-
ties can use their DTMF keypad keys to use the voice mail features.
A conference conversation could be recorded as a mailbox message using this technique.
Voice Processing Units can also be programmed to use Record-a-Call. For more informa-
tion, refer to your Voice Processing Unit guide.
NOTE
Federal and State law may prohibit the use of this feature to record in certain
circumstances. Mitel does not give any legal advice on this subject. Contact
your attorney for guidance on the use of this feature.