User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 85
Troubleshooting
Cannot Communicate
with Telephone System
Node
Incorrect node number
setting
Select Options from the Console drop-down menu. On the
Connection tab, verify the Attendant Station node matches the
node of your telephone. If your telephone has a LCD display,
you can determine the correct node by resetting your
telephone.
In an Axxess system,
System OAI Switch
Transceiver -- RS232
connection not
operating properly.
Troubleshoot the connection following the instructions provided
with the transceiver.
In an Axxess system,
telephone system serial
port not programmed
Telephone system
failure
Tell them how to program the telephone system serial port in
Database Programming.
The System OAI Server
is a CT Gateway,
perhaps the Gateway is
unable to communicate
with the node due to a
network error.
Refer to the CT Gateway help and user guide to determine how
to correct the problem.
The OAI Server does
not serve the correct
node.
If the OAI Server is a Switch Transceiver, CPC, or CP Server in
an Axxess system or a CS-5200/5400/5600 in an 5000 CP, and
the Attendant Station node number is correct, the Attendant
Console must connect to a different OAI Server. The OAI
Server must serve the user's telephone-system node.
If the OAI Server is the CT Gateway, ensure the Gateway is
configured to communicate with the user's telephone-system
node.
Socket Disabled Error The telephone system is
configured to reject
System OAI Level 2
connections via TCP/IP.
In a 5000 CP, to enable System OAI Level 2 sockets your
telephone System Administrator needs to:
1. Select Communication Server -Sockets in the
System Database Programming.
2. Change the password
3. Enable the socket
In an Axxess system, to enable System OAI Level 2 sockets
your telephone System Administrator needs to:
1. Select System - Premium Features in the System
Database Programming.
2. Change the System OAI Third Party Call Control 's
value to Yes. Note that it requires 30 feature units.
3. Select System - Cabinets - CPU - Sockets in the
System Database Programming.
4. Change the System OAI Level 2's value to Yes.
The OAI Server is
unable to communicate
with the telephone
system
In an Axxess system,
the Axel Office Server is
incorrectly connected to
the telephone system
Ensure the Axel Office Server is connected to the telephone
system using a DB9 modular adapter (part no. 804.2545) and a
reversing 8-wire mod-to-mod line cord (part no. 813.1682).
Error/Warning Problem Fix