User guide

Troubleshooting
Page 84 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Software Caused
Connection Abort
This is usually a network
error.
Try the software again. If the software is still not working,
contact your Network Administrator.
Ping the remote OAI Server. If it does not respond, it may be
offline or there may be a network problem. If it does respond,
then try reconnecting. If the Attendant Console still doesn’t
work, the OAI Server may have terminated.Ping the router
address. If using a serial connection, the local router is the IP
address of the host you initially logged into with SLIP or
PPP.Ping a local host to verify that the local network is working
properly.
Ping a host connected to the same subnet as the host you were
using. This will verify if the destination network is functioning.
Do a traceroute to try to determine where the failure occurs
along the route between your host and the destination host.
Too Many Open Files Windows cannot fulfill
Attendant Console TCP/
IP communication
requirements. This error
occurs due to one of two
scenarios:
The computer is running
too many programs that
communicate via the
network.
Close some of the programs.
A program running on
the computer is using
the network facilities
incorrectly and holding
resources required by
the Attendant Console.
Restarting the computer may temporarily solve this problem.
However, if the program malfunctions again, Attendant Console
will have the same problem. Use trial and error to determine
which application is interfering, and close it when Attendant
Console is in use.
Wrong Login Type The OAI Server does
not serve System OAI. It
may be a Desktop OAI
Server.
Enter the correct address and port of the System OAI Server
(CP Server, OAI Gateway, or Switch Transceiver). To do so,
select Options from the Console drop-down menu. On the
Connection tab, select the OAI Server and click Edit.
Wrong WinSock DLL
Version
Windows does not
support the TCP/IP
version required by
Attendant Console.
Reinstall TCP/IP. If the problem persists, check to see if
Microsoft has an update or patch to resolve the version conflict.
TCP Protocol Not
Installed
Install the TCP Protocol from the Windows Network Control
Panel.
Error/Warning Problem Fix