User guide

Troubleshooting
Page 82 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Connection Timed Out Attendant Console
could not initiate a
connection to the OAI
Server because the OAI
Server computer never
responded.
Verify if the IP address of the OAI Server is correct. To do so,
select Options from the Console drop-down menu. On the
Connection tab, select the OAI Server and click Edit. If the OAI
Server is a CT Gateway, the IP address must match the IP
address in the CT Gateway Application Settings dialog.
Check the Attendant Console computer subnet mask. An
improper subnet mask can cause this error. If you do not know
your subnet mask, contact your Network Administrator.
Contact your Network Administrator to verify all routers are up
and running (check by pinging them, and then ping addresses
on the other side of them). Try a trace route to the destination
address to check that all routers are functioning.
Incorrect node number
(node #) or extension
(ext #)
The station password
could not be verified.
Verify your node and extension are correct. To do so, select
Options from the Console drop-down menu. On the
Connection tab, verify the Attendant Station node and
extension match the node and extension of your telephone. If
your telephone has a display, you can determine the correct
node by resetting your telephone.
Destination Address
Required
The Attendant Console
cannot connect to the
OAI Server IP Address.
Verify the IP address of the OAI Server computer. To do so,
select Options from the Console drop-down menu. On the
Connection tab, select the OAI Server and click Edit. If the OAI
Server is the CT Gateway, the IP address must match the IP
address in the CT Gateway Application Settings dialog.
Invalid Station
Password
The keyset password is
incorrect
Select Options from the Console drop-down menu and then
click Connection tab. Verify that the node and extension are
correct. If the node and extension are correct, the station
password is incorrect. Enter the correct station password on the
Connection tab (see page 16).
Invalid OAI
Password
The OAI Password is
incorrect.
Set the correct OAI password. To do so, select Options from
the Console drop-down menu. On the Connection tab, select
the OAI Server and click Edit. This password must match the
password required by the OAI Server.
This password is case sensitive.
Network Dropped
Connection
The OAI Server
computer might have
crashed and/or
rebooted.
If the problem persists and the OAI Server is not rebooting,
contact your Network Administrator, and see the suggestions
under “Software Caused Connection Abort” on page 84.
Network is Down This error could indicate
a failure of your network
subsystem.
Check the Attendant Console computer WinsSock, protocol
stack, network driver, and network interface card configuration.
Restart the computer. If the problem persists, you may need to
reinstall TCP/IP.
Error/Warning Problem Fix