User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 81
Troubleshooting
Waiting for response
from telephone system
In an Axxess system,
the Axel Office Server
unable to communicate
with telephone system
Verify the hardware cables between the Axel Office Server and
the Axxess system are properly attached.
Verify the system is using the proper serial cable (part number
813.1682) and modular adapter (part number 804.2545).
These parts are available in the System OAI PC Connection Kit
(part number 828.1427) or the Universal RS232 Kit (part
number 828.1282).
Verify the Axel Office Server is configured with the same baud
rate as the telephone system serial port.
Verify the telephone system serial port is configured for Level 2
System OAI.
Verify the telephone system serial port is configured for
hardware flow control and auto baud is disabled.
CT Server, Switch
Transceiver (Axxess
only), CPC, Call
Processing Server in an
Axxess system, or the
CS-5200/5400/5600 in
the 5000 CP not
responding
Restart the server.
The server closed the
connection
In an Axxess system,
the Axel Office Server is
already in use by
another application
Only one application can use a serial port. Verify the console is
connecting to the correct TCP port. To do so, select Options
from the Console drop-down menu. The Connection tab shows
the TCP port.
If the TCP port is correct, determine what IP address is already
using the Axel Office Server. To do this, telnet to the Axel Office
Server's configuration port: “telnet <axel_ip_addr> 4096".
Select Connections from the Tools Setup menu.
CT Server, Switch
Transceiver (Axxess
only), CPC, or Call
Processing Server for
the Axxess system or
the CS-5200/5400/5600
in the 5000 CP not
responding
Verify the Attendant Console is using the correct OAI
password. To do so, select Options from the Console drop-
down menu. On the Connection tab, select the OAI Server and
click Edit. This password must match the password required by
the OAI Server.
This password is case sensitive.
Connection Reset by
Peer
The connection was
reset either by the
network system or the
OAI Server computer.
Verify the OAI Server is running. If the problem persists, contact
your Network Administrator, and see the suggestions in the
section titled, “Software Caused Connection Abort.” on
page 84.
Error/Warning Problem Fix