User guide

Troubleshooting
Page 80 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Error Messages
Connection Errors
The Attendant Console connects to the telephone system via a System OAI Server. When the
attempt to connect fails, the system provides short error messages in the start-up window. The
Attendant Console will automatically retry the connection every 15 seconds. You can override
this default by selecting the Retry Now button from the start-up window. The help button will
give more detailed information for each error message.
:
Error/Warning Problem Fix
Cannot Assign
Requested Address
Attendant Console
cannot connect to the
specified IP address.
Verify the IP address is the IP address of the OAI Server
computer. To do so, select Options from the Console drop-
down menu. On the Connection tab, select the OAI Server and
click Edit. If the OAI Server is the CT Gateway, the IP address
must match the IP address in the CT Gateway Application
Settings dialog.
Connection Refused Wrong TCP port Verify the TCP port. To do so, select Options from the Console
drop-down menu. On the Connection tab, select the OAI Server
and click Edit. The TCP port must be the same as the OAI
Server TCP Port. The default TCP Port of an OAI Server is
4000. The System OAI Switch Transceiver (Axxess only) and
the CT Gateway provide configuration screens to change the
port. If the default has been changed, you must refer to the
Transceiver or Gateway to determine the correct TCP Port.
If connecting to an Axel Office Server (Axxess only), you can
set the TCP port via telnet. Telnet to the Axel's IP address at
TCP port 4096 (type “telnet <axel_ip_addr> 4096" at a
command prompt). TCP port 4096 is the configuration port.
Once connected to the Axel Office Server, you can change the
configured TCP port by selecting Network Service under Serial
Line Setup.
Wrong IP address Verify the IP address of the OAI Server. To do so, select
Options from the Console drop-down menu. On the
Connection tab, select the OAI Server and click Edit. The IP
Address must be the address of the computer running the OAI
Server. The OAI Server can be the CT Gateway, System OAI
Switch Transceiver (Axxess only), or Call Processing Card
(CPC) or CP Server for Axxess or CS-5200/5400/5600 for their
5000 CP, or Axel Office Server.
Connection Refused
(Continued)
CT Gateway or OAI
Server not ready
Verify the OAI Server is running, that it is communicating with
all nodes, and that it has at least one node programmed.
The CT Gateway will not allow Attendant Console to connect
until the CT Gateway is communicating with all nodes.
If a CT Gateway is communicating with all nodes and the IP
address and TCP port are correct, restart the CT Gateway
computer.
Verify the CT Gateway starts and communicates with all nodes.
If the problem continues, try restarting the Attendant Console
computer.