User guide

Troubleshooting
Page 78 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Q: CAN I USE MORE THAN ONE CONSOLE ON A NODE?
A: As stated above, each Console application requires its own connection to an OAI Server
(Call Processing Card (CPC), CP Server, or Switch Transceiver for the Axxess system, and
a CS-5200/5400/5600 for the 5000 CP, as described above), because there are limitations
to the number of System Level II OAI applications. For example, in an Axxess system, one
Console can communicate with one Switch Transceiver (OAI Server). In other words, one
Console can be serviced by one serial port. There is a ratio of 1:1 when dealing with a
Switch Transceiver. If you have two Consoles, you will need two RS232 connections on the
CPU connected to two serial ports on a PC running the Switch Transceiver. This becomes
very cluttered and uses valuable RS232 ports on the CPU. The CP Server offers a ration of
1:10, meaning 10 Consoles (or equivalent OAI applications) can be serviced by one CP
Server. The CPC for the Axxess system and the CS-5200/5400/5600 for the 5000 CP can
have up to 3 system OAI connections. The final solution is the new Multi-Application CT
Gateway. This software allows for an infinite number of applications to connect to a single
CT Gateway and only requires a single TCP/IP connection to the switch. A single Switch
Transceiver, or CPC or CP Server for the Axxess system, or a CS-5200/5400/5600 for the
5000 CP is still required to send the OAI stream in a TCP/IP format.
Q: W
HEN DO I NEED THE CT GATEWAY?
A: The CT Gateway is required in the following environments. Please consult the OAI Configu-
rator, Sales Engineering, or the CT Gateway Installation Manual (document part no.
835.2161) for more specifics.
o Network environment with System Level II OAI applications
o A non-CP Server single node
o Several System Level II OAI applications
Q: D
O I NEED THE SWITCH TRANSCEIVER (AXXESS ONLY), CALL PROCESSING CARD (AXXESS
ONLY), CP SERVER (AXXESS ONLY) OR A CS-5200/5400/5600 (5000 CP ONLY) ON EVERY
NODE
IN A NETWORK ENVIRONMENT?
A: Yes. In order for the Console or any System Level II OAI application to receive information
from a node, the OAI stream must be sent in a TCP/IP format across the LAN/WAN. Note
that the CPC and CP Server in the Axxess system and the CS-5200/5400/5600 in the
5000 CP requires the CT Gateway to unify the OAI streams from multiple nodes.
Q: W
HAT APPLICATIONS CAN RESIDE ON THE SAME PC? CAN I PUT THE CT GATEWAY ON A CP
S
ERVER OR CS-5200/5400/5600?
A: The CP Server or CS-5200/5400/5600 should never house any other software (i.e., CT
Gateway, Voice Mail, etc.). You may however, load the CT Gateway and Switch Trans-
ceiver software on the same PC. Minimum specifications are:
o Switch Transceiver: Win 98/Me/NT/2000, Pentium II, 300MHz or higher, 64 MB RAM,
CD-ROM, NIC, etc. (Highly recommend Windows NT/2000 over Windows 98 also
highly recommend a Control RocketPort card, see the Switch Transceiver installation
manual for details)
o CT Gateway: Windows 2000/2003/XP, 1 GHz or higher, 512 MB RAM, CD-ROM, NIC,
etc. (Windows NT/2000 only)
o Attendant Console: Windows XP/Vista, 233 MHz or higher, 64 MB RAM, CD-ROM,
NIC, etc.
Q: D
O I NEED MULTIPLE CT GATEWAYS TO CONNECT TO MULTIPLE CTI APPLICATIONS?
A: No. The Multi-App CT Gateway is able to communicate with an infinite number of CTI appli-
cations.