User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 69
Using Attendant Console
To sort and move columns:
Station information can be sorted in ascending order by column by selecting on that
column’s header. You may also rearrange the columns by simply dragging column
headers to the desired position.
To search:
You can search for a specific station by simply typing in text. The Attendant Console
Programmer attempts to match characters with the data in the “Description” column and
numeric characters with the data in the “Extension” column. It then selects the station with
the best match. For example, if the following descriptions and extensions are in the list:
If you type
Smith, Ja it will find “Smith, Jack.” You could continue typing to select the
station with description “Smith, Jamie” or you could begin editing the highlighted station.
If you type “130” it will find and select the station with extension “1300”. You could
continue typing to select the station with extension “1308” or you could start editing the
currently selected station.
• Descriptions and Usernames: You can program or change the description and/or
username for any station.
To program the description/username:
a. Scroll through the extension number list to locate the station you want to program.
b. Highlight the station you wish to program, and then double-click the Description or
Username field. A text box appears in the field.
c. Enter new information or edit the existing information.
d. Press ENTER to save your change. To close the text box without changing the
information, press ESC.
• Extension Numbers: The extension number for any station can be changed by an
Administrator. The new extension number cannot conflict with an existing number.
To program the extension number:
a. Scroll through the extension number list to locate the station you want to program.
b. Highlight the station you wish to program, and then double-click the Extension field.
A text box appears in the field.
c. Enter new extension number.
d. Press ENTER to save your change. To close the text box without changing the
extension, press ESC.
If you enter a conflicting extension number, you will see an error message that tells
you the extension already exists. To clear the error message click OK. The extension
returns to its previous setting and you can enter a new number.
• Attendant Stations: You can change the assigned Attendant for each station.
To change the assigned Attendant:
a. Scroll through the extension number list to locate the station you want to program.
b. Highlight the station you wish to program, and then double-click the Attendant field.
A text box appears in the field.
c. Enter the extension number of the station you wish to serve as the attendant for this
station.
d. Oress ENTER to save your change. To close the text box without changing the
attendant extension, press ESC.
Smith, Jack 1308
Smith, James 1300
Smith, Jamie 1315