User guide

Using Attendant Console
Page 66 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Dialing a Feature Code
To dial a feature code while you are connected to a call:
1. Press ALT+SHIFT+1 to dial SPCL.
2. Do one of the following:
• Dial the digit(s) by pressing the buttons on the Attendant Console Dial Pad. To
display the Dial Pad, select Dial Pad from the Tools pull-down menu (or press
CTRL+D).
• Press and hold ALT while typing the number you want to dial (i.e., 385 for the
Record A Call feature) in the Number or Name text box.
To dial a feature code when you are not dialing over a call:
Type the exclamation point (!) followed by the feature code you want to dial in the
Number or Name text box. The Console interprets the exclamation point as the keyset’s
SPCL key.
Dialing Digits
Some telephone systems may require you to enter digit(s) to reach a destination. For example,
when calling a company’s support telephone number, the company’s telephone system might
guide you to dial 1 to select a technical support group.
To dial digit(s) while you are connected to a call:
Do one of the following:
• Dial the digit(s) by clicking the buttons on the Attendant Console Dial Pad. To
display the Dial Pad, Select Dial Pad from the Tools pull-down menu (or press
CTRL+D).
• Press and hold ALT while typing the number you want to dial.
NOTE
In addition, you can press ALT+SHIFT+3 to dial a pound and ALT+SHIFT+8
to dial an asterisk.
NOTE
In addition, you can press ALT+SHIFT+3 to dial a pound and ALT+SHIFT+8
to dial an asterisk.