User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 65
Using Attendant Console
Responding to a Message
If you have waiting messages, the message indicator on the status bar is highlighted green, as
shown below.
When you double-click MSG, the following screen appears. Each message is identified with the
source of the message, time and date stamp, and the number of the messages from the
messaging station.
To respond to a message:
Do one of the following:
• Highlight the message and click Reply.
• Double-click the message.
When you have responded to a message, the Attendant Console removes that message from
the message list. However, if you do not save or delete a voice mail message, the Voice
Processing Unit will restore the message indications.
If the called station is unavailable (does not answer the call, is busy, or is in do-not-disturb), the
message remains in the list and you can try again later, or leave your own message for that
station. The user can view a list of waiting messages by selecting Messages from the Tools
drop-down menu or by double-clicking MSG on the status bar
To remove a message without responding:
From the Messages dialog (displayed through the Tools drop-down menu), highlight the
message and click Remove.
To remove all the messages in the list:
From the Messages dialog, click Remove All.
Removing a Message
To remove a message without responding:
From the Messages dialog (displayed through the Tools drop-down menu),
highlight the
message and click Remove.
To remove all the messages in the list:
From the Messages dialog,
click Remove All.
NOTE
If a station-to-station message is left more than once between the same two
extension numbers, the message count will only display “1.”
NOTE
The message is only removed from the list and it stays in the voice mail box
until it is deleted from the voice mail box.