User guide
Using Attendant Console
Page 64 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
3. Drag and drop the highlighted call onto the Conference Setup dialog. The Attendant
Console copies the call into the Conference Setup list
4. Repeat steps 1 and 2 for all calls to be included in the conference. If you copy the wrong
call into the Conference Setup list, remove it by highlighting it in the Conference Setup
list and clicking Remove Call. This does not affect the Call List, only the Conference
Setup list.
Connecting a Conference
When you have built your Conference list, you are ready to connect the conference call.
To connect a conference:
Click Begin on the Conference dialog. The Attendant Console removes all entries from
the Conference Setup list, removes the individual calls from your Call List, and adds the
conference call as a connected call in the Call List.
Adding a Call to the Conference
To add a party during a conference:
1. Place the conference on hold by moving it to the Conference Setup dialog, as described
above.
2. Place a call to the party you wish to add and move that call to the Conference Setup
dialog.
3. Click Begin.
Inter-Station Messages
The Attendant Console receives mailbox information from the System. If the “Get mailbox
information from the telephone system” check box on the Program tab of the Options frame is
not checked, you can change the “Has Mailbox” option.
When calling a station, if you hear a busy signal, do-not-disturb signal, or the call is not
answered, you can leave a message at the station or in voice mail.
Leaving a Message
To leave a message at the station:
Do one of the following:
• Press CTRL+E.
• Click Mess. Call from the Toolbar.
To leave a voice mail message:
Do one of the following:
• Press CTRL+O.
• Click Leave VM from the Toolbar.
To leave a message without placing a call (Silent Message):
1. Select an entry in the Directory.
2. Click Message in the directory.
NOTE
The call still appears in the Call List. If one of the calls is on hold or not
connected, the Begin button will be grayed out.
NOTE
There is no active conference yet.