User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 63
Using Attendant Console
Putting Calls on Hold
• Individual Hold: Putting a call on Individual Hold makes it available only at your station.
To place a call on Individual Hold:
Do one of the following:
o Click Hold from the Toolbar.
o Select Individual Hold from the Call Handling drop-down menu.
o Press the Hold function key (defaults to F10).
To return to the call on Individual Hold:
Do one of the following:
o Click Answer from the Toolbar.
o Press the Answer function key (defaults to F9). (If you have “Allow Hold To
Toggle Hold enabled, you can press Hold to take the call off hold).
• System Hold: If you put a call on System Hold, it can be picked up at your station or at
any keyset that has a flashing key for that outside line.
To place a call on System Hold:
Do one of the following:
o Click Sys Hold from the Toolbar.
o Select System Hold from the Call Handling drop-down menu.
Conference Calls
Multi-party conference calls can be established using the Conference Setup dialog controls. The
dialog is accessed by selecting Conference from the Tools drop-down menu. In addition to your
station, the conference can include up to four parties (including you) in any combination of
intercom and outside calls. Establishing a conference is done in two steps: building the
conference and connecting the conference.
Building a Conference
You can build a conference from calls that are either connected or on individual hold in the main
Call List. You cannot add ringing calls.
1. Highlight the desired call in the Call List.
2. Do one of the following:
• Press CTRL+N (this option is available only while you are on a call).
• Press CTRL+R.
• Click Conference from the Toolbar. The following screen appears.
NOTE
If you pressed CTRL+N, skip step 3..