User guide

Using Attendant Console
Page 62 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
To place the call on hold at the destination station:
Do one of the following:
• Click Comp.Hold from the Toolbar.
• Select Complete To Hold from the Call Handling drop-down menu (if you have
“Hold” To Complete Transfer Hold enabled, press Hold or F10).
Transferring a Call without Hot Dialing
To transfer a call without Hot Dialing:
1. Select or enter the destination number in the Name or Number box.
2. Press ENTER to make the announcement call or transfer the call to the number,
depending on your User Settings.
To end an announcement call and complete the transfer:
Do one of the following:
o Click Complete from the Toolbar.
o Select Complete Transfer from the Call Handling drop-down menu (if you have
Hung up To Complete Transfer enabled, you can press Hang Up or F12).
o Press the Complete Transfer function key (defaults to F8).
To place the call on hold at the destination station:
Do one of the following:
o Click Comp.Hold from the Toolbar.
o Select Complete Transfer To Hold from the Call Handling drop-down menu (if
you have “Hold” To Complete Transfer Hold enabled, you can press Hold or
F10).
Split between the Announcement Call and Transfer Party
To return to the party waiting to be transferred while on an announcement call:
Do one of the following:
• Click Split from the Toolbar.
• Select Split from the Call Handling drop-down menu.
• Press the Split function key (defaults to F4).
To return to the announcement call:
Select Split again. These steps can be repeated as often as necessary.
Canceling a Transfer
You can cancel a transfer at any time before the transfer is completed.
To cancel a transfer:
Do one of the following:
• Click Cancel Trn. from the Toolbar.
• Press the Cancel Transfer function key (defaults to F6).
• Select Cancel Transfer from the Call Handling drop-down menu.