User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 61
Using Attendant Console
Announced Transfer
To place a call to the destination so you can announce the transfer
1. Do one of the following:
• Press CTRL+2
• Click Annc Trans from the Toolbar
• Select Announced Transfer from the Call Handling drop-down menu.
2. Complete transfer.
Holding for Announced Transfer
To place a call on transfer hold before announcing the transfer:
1. Do one of the following:
• Click Trans Hold from the Toolbar
• Select Hold for Transfer from the Call Handling drop-down menu.
2. Complete transfer.
Transferring to Voice Mail
To transfer a call to Voice Mail:
1. Select the destination number in the directory.
2. Do one of the following:
• Click Voice Mail in the directory or press CTRL+ENTER.
• Click Trans VM from the Toolbar.
• Select Transfer to Voice Mail from the Call Handling drop-down menu.
Canceling a Transfer
You can cancel a transfer at any time before the transfer is completed.
To cancel a transfer:
Do one of the following:
• Click Cancel Trn from the Toolbar.
• Select Cancel Transfer from the Call Handling drop-down menu.
• Press the Cancel Transfer function key (defaults to F6).
Transferring a Call with Hot Dialing
Enter the destination number in the directory Name or Number box. This will automatically
make the announcement call or immediately transfer the call to the number, depending on your
User Settings.
To end an announcement call and complete the transfer:
Do one of the following:
• Click Complete from the Toolbar.
• Select Complete Transfer from the Call Handling drop-down menu (if you have
“Hangup” To Complete Transfer Hold enabled, press Hang Up or F12).
• Press the Complete Transfer function key (defaults to F8).
NOTE
This method overrides any of the default transfers: the Default Transfer Type, the
Hunt Group/Voice Mail immediate transfer options, and the Transfer Type options
(see pages 12 and 36 respectively).