User guide

Using Attendant Console
Page 60 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Tagging Calls
You can specify a name for an outside call with the tagging feature. A record of the call will be
stored in your Call Log with the new information. The new name will stay with the call if it moves
to other stations in the telephone system.
To tag calls:
Highlight the call in the Call List, and then do one of the following:
• Press CTRL+T.
• Click Tag Call from the Toolbar.
• Select Tag from the Call Handling drop-down menu.
When the edit box displays, type the name (Tag) you wish to associate with the call and press
enter.
Hanging Up
Hang-Up ends an operation or disconnects a call, the same as hanging up the handset on your
phone.
To hang up:
Do one of the following:
• Click Hang-up from the Toolbar.
• Select Hang-Up from the Call Handling drop-down menu.
• Press the Hang-Up function key (defaults to F12).
Transferring Calls
There are several options for the type of transfer that takes place when you select a destination
using the Directory. Initially, you need to set the default transfer mode in the Transfer Options
page (see page 12).
The User Settings that affect call transfers are:
• Default Transfer Type
• Hot Dialing
Immediate Transfer
To transfer a call immediately, with no announcement:
Do one of the following:
• Press CTRL+1.
• Select the destination number in the Directory, then click Transfer from the Toolbar.
• Select Immediate Transfer from the Call Handling drop-down menu.
To transfer a call immediately without answering:
Drag and drop the highlighted call in the Call List to the destination number in the
Directory List.
NOTE
For the fastest transfers, set the Default Transfer Type to Immediate Transfer and
enable Hot Dialing.
NOTE
This method overrides any of the default transfers: the Default Transfer Type, the
Hunt Group/Voice Mail immediate transfer options, and the Transfer Type options
(see pages 12 and 36 respectively).