User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 59
Using Attendant Console
Handling Calls
Placing Calls
To place a call:
1. Select Number or Name in the Directory and begin typing the name or the telephone
number you wish to dial. The Attendant Console searches the directory for the name or
number as you type it, and displays a list of partial matches. To decrease the number of
matches, continue to enter characters and narrow the search until you can see the name
or number you want to select.
2. Place a call in one of the following ways:
• Press ENTER or click Call when the call is highlighted in the Directory.
• Double-click the entry in the Directory.
To place a call to a voice mailbox:
Click Voice Mail in the Directory.
Answering Calls
Incoming calls appear in the Call List in the order received, with the oldest call at the top of the
list.
To answer a call:
Do one of the following:
• Click Answer in the Toolbar.
• Select Answer from the Call Handling drop-down menu.
• Press the Answer function key (defaults to F9).
• Double-click the desired call in the Call List.
• Highlight the desired call in the Call List and press ENTER.
NOTE
The Attendant Console searches only the first column when you type a
name. If you type a number that does not match a directory entry, the
Attendant Console can still call that number. However, if you type a name
that does not match a directory entry, the Attendant Console cannot make a
call.
NOTE
When you answer a call, the system hangs up the currently connected call or
“skates” it to hold, depending on your User Settings (see page 10). If you are paging
or connected to voice mail, answering a new call will always disconnect the page or
call.