User guide
Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 55
Using Attendant Console
o Average Recall Time: Shows the average time IC and CO calls spent recalling.
o Average Hold Time: Shows the average time IC and CO calls were on individual hold,
not including time that they are recalling from hold.
o Total Talk Time: Shows the total time the Attendant Console was connected to both IC
and CO calls.
• Reset Statistics Daily: Unless you check this box to clear the statistics screen at midnight
each day, the statistics are gathered until you clear them (as described below).
• Reset Statistics: To clear the statistics display, click Reset Statistics. Clearing the
statistics screen affects only this dialog box; it does not affect the archived statistics files
that are stored on your PC.
• Help: Provides access to the Attendant Console Help files.
Archived Statistics: Provide a record of the statistics for two months. Complete statistics are
archived on your PC, so that they can be obtained later. The path where the statistics are
archived varies based on PC operating system:
• For Microsoft Windows XP, the path is:
C:\Documents and Settings\All Users\Application Data\
Mitel\Mitel Attendant Console\Stats.
• For Microsoft Windows Vista
®
, the path is
C:\ProgramData\Mitel\Mitel Attendant Console\Stats.
The saved statistics are categorized by month. There are two statistics files: one for the current
month, and one for the previous month. The files are named this_month.csv and
last_month.csv and they can be viewed using Microsoft Excel
®
(or any program that reads
comma-separated value files). The previous month’s file will be overwritten at the end of the
current month.
Conference
When you select Conference (or press CTRL+R) from the Tools drop-down menu, the following
screen appears. This screen indicates the status of conference setup. You cannot build a
conference call using this screen. To build a conference, refer to “Building a Conference” on
page 63.
NOTE
When a user logs off with active calls, the call statistic times are treated as though
the call disconnected at that time. When a user logs on with active calls, the call
statistic times start from the time they log on.