User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 53
Using Attendant Console
Call Log
When you select Call Log (or press CTRL+L) from the Tools drop-down menu, the following
screen appears. This screen provides you with a record of the called name, number, type, date,
call start time, and call elapsed time, direction (incoming or outgoing), and if the call was
answered or not.
The logs are listed in the order they were disconnected. Your Attendant Console’s setup
determines how many calls are stored in the log (see page 20). The range is 0-3000.
You can place calls from the Call Log, remove entries, or move entries to your Directory, as
described below.
To dial a number using the Call Log:
Do one of the following:
• Click Call or press ENTER while the call is highlighted in the list.
• Double-click an entry in the list.
To remove a Call Log entry:
1. Highlight the desired entry.
2. Click Remove.
To remove multiple Call Log entry:
1. Select the desired entries by clicking the entries while holding down CTRL.
2. Click Remove.
To remove all Call Log entries:
Click Remove All.
To move a Call Log entry to your Directory:
1. Highlight the entry.
2. Click Add To Directory.
NOTE
The direction is relative to the operator’s phone, not the telephone system. For
example, if a call is transferred to the Console user, that call will always be
considered as an incoming call regardless of whether the call is originated from
another extension or the outside number.
NOTE
When you call a number from the Call Log, the area code is not dialed if it
matches your home area code. The Attendant Console gives you the option
of editing the phone number before dialing by displaying the number.
NOTE
To select all but a few entries, press CTRL+A to select all and then, while
holding down CTRL and using the mouse, click to unhighlight those entries
that are not to be removed.