User guide

Using Attendant Console
Page 40 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
At default, the following shortcuts are available.
2. You have two options for using the shortcuts:
• Select a displayed shortcuts button on the right side of the main screen.
• Select a desired Shortcut from the Shortcuts drop-down menu.
Setup Shortcuts
A shortcut performs a sequence of actions or dials a series of digits representing feature codes,
the currently selected directory entry, or custom digits. Each action can be one of the following:
• Dial the selected directory entry
• Dial custom digits
• Dial a feature code
• Perform a telephone feature (transfer, hang-up, answer)
• Activate a specific tab or group
• Tag a call
• Pause for one second
Shortcut Button
Shutcut
Key
Description
Immediate Transfer CTRL+1 Transfers a call without an announcement.
Annc. Transfer CTRL+2 Transfers a call with an announcement.
Dial # CTRL+3 Dials a pound (#).
Reverse Transfer CTRL+4 Reverse transfers a call from the extension
entered in the Directory.
At Lunch CTRL+5 Enters the “Out to Lunch” do-not-disturb message.
Gone Home CTRL+6 Enters the “Gone Home” do-not-disturb message.
DND Off CTRL+7 Turns off do-not-disturb.
Dial * CTRL+8 Dials an asterisk (*).
Forward All to 1000 CTRL+9 Forwards all calls to the operator (extension
1000).
Forward Off CTRL+0 Turns off call forwarding.
NOTE
The first ten shortcuts can be accessed by pressing CTRL+number 0-9. The
CTRL keys work even if the first ten are programmed differently from their
default values. For example, if you change the Imm. Transfer button to
Answer, the CTRL+1 will now answer a call and not perform the Imm.
Transfer.