User guide

Using Attendant Console
Page 36 Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009
Properties
This option allows you to change the properties of a directory entry. Some fields are only
programmable by System Administrators. If you are not an Administrator, those fields will be
grayed out.
To program the directory entry properties:
1. Do one of the following:
• Highlight the desired entry in the Directory list and right click on the mouse and
then select Properties.
• Select Properties from the Directory drop-down menu.
2. The Properties dialog, shown on the following pages, appears. The dialog is slightly
different for each type of device.
The common fields that are programmable by any Console user are Transfer Type and Has
Mailbox. To program these fields, follow the instructions below.
• Has Mailbox: The Console receives mailbox information from the System. If the “Get
mailbox information from the telephone system” check box in the Program tab of the
Options menu is not checked, you can change the “Has Mailbox” option.
• Transfer Type: Allows you to set the transfer type for each directory entry. Each station
can be set to use the default transfer type, to use immediate transfer, or to use announced
transfer.
The Console provides a visual indication as to what
type of transfer it will perform. This visual indication is
a small icon showing the transfer type, as shown on
the right, and is for individual station.
When you initiate a transfer to a station, the Console automatically performs the correct
type of transfer. The transfer type for each station applies to all users. If a station is set to
use immediate transfers, no matter who is using the Console, that station will receive
immediate transfers.
To set the transfer type:
Click on the desired type in the Properties dialog.
The following screen shots show the sample dialogs for each device.
Sample Properties for Station and Single-Line Devices
NOTE
Setting the transfer type in the Properties overrides both the Default Transfer
Type and the Hunt Group/Voice Mail immediate transfer options (see page 12).
— Announce Transfer
— Immediate Transfer