User guide

Mitel
®
Attendant Console User Guide – Issue 3.2, September 2009 Page 35
Using Attendant Console
To display a hidden entry in the Directory:
1. Select Hidden Entries in the Tools drop-down menu.
2. Check Show hidden entries only to view all the hidden entries.
3. Highlight the entry in the Hidden Directory Entries list.
• To select all entries, press CTRL+A.
• To select all but a few entries, press CTRL+A to select all and then, while holding
down CTRL and using the mouse, click to unhighlight those entries that are to
remain hidden.
4. Select Unhide.
Custom Entry
Custom entries are useful for specifying guests or for people who share a phone or frequently
called CO numbers.
To add a custom entry:
1. Select Custom Entry and Add from the
Directory drop-down menu. The window,
shown on the right, appears.
2. Type the name and number. The field can
contain digits (0-9), pound (#), asterisk (*),
hyphen (-), comma (,), pause (P), flash (F),
explanation (!), and parenthesis
( ) symbols. The Attendant Console verifies
the information entered.
3. If you want any Attendant Console user to be
able to use this entry, check Everyone can
use this.
4. Click OK to save your changes (or click Cancel to exit without saving changes).
To edit a custom entry:
1. Highlight the custom entry to be edited in the Directory List.
2. Select Custom Entry and Edit from the Directory drop-down menu. The Attendant
Console displays the Edit Directory dialog, similar to the one shown above, with the
name and phone number fields filled in.
3. If you want any Attendant Console user to be able to use this entry, check the Everyone
can use this box.
4. Click OK to save your changes (or click Cancel to exit without saving changes).
To remove a custom entry:
1. Select the custom entry that you would like to remove from the Directory List.
2. Select Custom Entry and Remove from the Directory drop-down menu. The warning
message appears. Click Yes to remove the entry, or click No to cancel it.
NOTE
If the description or number of the entry changes, the Attendant Console will
automatically unhide and display the entry in the Directory. Custom entries cannot
be hidden. (To remove custom entries from the Directory, see page 35.)
NOTE
The Edit and Remove options work only for custom entries. You cannot edit or
remove a system entry. For information on changing system entries, see page 67.